Forcavitale Posted May 16, 2012 Posted May 16, 2012 Hi ! I think i did a big mistake. About a week ago i preordered the P51 D Yesteday i was going to buy the A-10C, when i got home from work i saw that i had probably clicked the wrong button and i had by mistake ordered the P51 again. That means i now have 2 P51. That was not my intention. Is it possible to correct my mistake and give me an activation code for the A10 C Instead? Or would it be possible to restore the P-51 transaction and get my money back and then order the A-10C again? Thank you
cichlidfan Posted May 16, 2012 Posted May 16, 2012 Hi ! I think i did a big mistake. About a week ago i preordered the P51 D Yesteday i was going to buy the A-10C, when i got home from work i saw that i had probably clicked the wrong button and i had by mistake ordered the P51 again. That means i now have 2 P51. That was not my intention. Is it possible to correct my mistake and give me an activation code for the A10 C Instead? Or would it be possible to restore the P-51 transaction and get my money back and then order the A-10C again? Thank you The way to do this is to open a support ticket here: http://support.digitalcombatsimulator.com/en/ Please provide them with relevant information like your transaction number. ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:
Forcavitale Posted May 16, 2012 Author Posted May 16, 2012 The way to do this is to open a support ticket here: http://support.digitalcombatsimulator.com/en/ Please provide them with relevant information like your transaction number. I already did so but no answers............so i was thinking someone in the staff was looking in this forum and could reply here, i just wanna know if its possible or if i wont get my cash back.:)
159th_Viper Posted May 16, 2012 Posted May 16, 2012 I already did so but no answers............so i was thinking someone in the staff was looking in this forum and could reply here, i just wanna know if its possible or if i wont get my cash back.:) They will answer, just give them time. On average there is a 48-hour response time, lengthened slightly now due to the backlog as a result of the may holidays last week. Also keep in mind that support is Mon-Fri. Novice or Veteran looking for an alternative MP career? Click me to commence your Journey of Pillage and Plunder! [sIGPIC][/sIGPIC] '....And when I get to Heaven, to St Peter I will tell.... One more Soldier reporting Sir, I've served my time in Hell......'
Forcavitale Posted May 16, 2012 Author Posted May 16, 2012 They will answer, just give them time. On average there is a 48-hour response time, lengthened slightly now due to the backlog as a result of the may holidays last week. Also keep in mind that support is Mon-Fri. Ok i will have lay low for a while then;-):thumbup:
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