Kilo hairline Posted April 13, 2013 Posted April 13, 2013 Everything was great until my MOBO failed and I had to rebuild my CPU. After my MOBO was KIA I installed a new MOBO and chip. I have now successfully reactivated my entire software installation except for one program.....you guessed it, DCS. Inquiries to customer support are only answered by an automated response telling me to run a file that does not exist on my hard drive. Ive read the forums, I ran a registry cleaner, I uninstalled, re-installed. No joy. No customer service. No love from me. It really is frustrating when badly implemented DRM like this victimizes legitimate paying customers....even more frustrating when you realize the guy who took your money has left the building. Pissed in San Diego
EvilBivol-1 Posted April 13, 2013 Posted April 13, 2013 Sorry you are having difficulties, Kilo. I'm sure support will help you resolve your problem. Unfortuantely it can take longer than we would like, but they will definitely not leave you out to dry. - EB [sIGPIC][/sIGPIC] Nothing is easy. Everything takes much longer. The Parable of Jane's A-10 Forum Rules
Steel Jaw Posted April 13, 2013 Posted April 13, 2013 Hmm, 3 weeks for me and no response at all. "You see, IronHand is my thing" My specs: W10 Pro, I5/11600K o/c to 4800 @1.32v, 64 GB 3200 XML RAM, Red Dragon 7800XT/16GB, monitor: GIGABYTE M32QC 32" (31.5" Viewable) QHD 2560 x 1440 (2K) 165Hz.
Kilo hairline Posted April 13, 2013 Author Posted April 13, 2013 That's good to know Evil. Ill be standing by hoping for the best. Ticket #20854
TimeKilla Posted April 14, 2013 Posted April 14, 2013 Can you explain what support told you to do and how many activations you have left, what file etc and maybe one of us on the forum might be able to help you get it working buddy? :book: :joystick: YouTube :pilotfly: TimeKilla on Flight Sims over at YouTube.
EtherealN Posted April 14, 2013 Posted April 14, 2013 Kilo, when you say you tried the registry cleaners, do you mean this: http://forums.eagle.ru/showthread.php?t=94531 You can find them here as well: http://www.digitalcombatsimulator.com/en/faq/activation_wiki [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Domestos Posted April 17, 2013 Posted April 17, 2013 I'm also not happy with this lack of response. Ticket no 20047 is exactly one month old tonight and it's been ignored. So has my PM to EtherealN. What sort of company are you guys running?
Kilo hairline Posted April 18, 2013 Author Posted April 18, 2013 Im still waiting. Here's the deal with me....Ive been with DCS for over two year and I have a couple of their products. I like the product very much and I am a RLP. I had a motherboard failure about two weeks ago and had to replace some hardware. Because it was a MOBO failure I was not able to de-activate my licenses before installing new hardware. Ive got every other program on my computer to successfully re-activate since the MOBO failure, except DCS modules....and Ive tried the tools offered by DCS staff in the forums....they did not work for me. I basically need to reset my license keys and re-install. I feel like this is such a basic customer service function yet I get nothing. Me no likey. Frustrated.
EtherealN Posted April 18, 2013 Posted April 18, 2013 I have responded to your ticket. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Domestos Posted April 19, 2013 Posted April 19, 2013 I have responded to your ticket. Thanks. A bit too late though, desperate to fly the Shark I bought the upgrade AGAIN last week in the sale. I'm not keen on your support but your simulators are fantastic :-) Bring on the Huey. Domestos
Kilo hairline Posted May 9, 2013 Author Posted May 9, 2013 Im still waiting for some help reactivating my P51 purchase.....the lack of any response from ED is pretty upsetting....I will not be purchasing any additional modules from them until they help me activate the ones I have already purchased. Seriously ED?
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