This thread smells funny.....
You need to answer a few questions,
What site did you purchase from - Global, US, EU, Aus etc? If you purchased via Aliexpress, Ebay or Temu, I'm sorry but you are on your own!!
Where are you located? I call BS on the customs statement as I've had 6 boxes of WW gear pass through customs and arrive by Fedex into Aus with no issues.