Wow! Instead of exploding and writing this relatively useless post, you could have easily sent them a message via their FB page, Discord or even logged a ticket via their Customer Service portal.
On the Device tab of Simappro, select the ICP. Then click the dark buttons and check that the characters are displaying.
Is this the only WW device you have? The export.lua file should have a winwing entry at the start
HI mate,
A couple of things to check.
LED on back is solid green?
Plugged into USB 3.0?
The SYM, CONT and BRT wheels aren't in the off position?
I gather the ICP is seen in Simappro and all functions are working?
Winwing do have a Knowledge base on their site which will provide you with the fix. This is a well known issue with Windows. Just a few message threads below also provides the answer....
Download the x86 version and install, restart then re-install Simappro.
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170