Have you called the number at Evolveds' website?
I called the number and got my replacement CD in 4 days flat.
Be aware the CD came in a completely unmarked envelope, no case, no anything, not even a return address, so it could be mistaken for junk.
Not to make light of your issue, but my experience (aside from getting an initially defective disk) was not bad at all.
Fingers crossed for you,
S6