goon3r Posted March 31, 2014 Posted March 31, 2014 I'm interested in hearing he experience from those of you that have had to go through TM for warranty service. I recently had a stuck China hat and also a shorting button behind the joystick latch. TM quoted me a price of $110 USD to send me replacement buttons. I was shocked at this since that is 25% the price of the whole unit. I'm a little bit annoyed to need replacement parts as the unit hasn't been used that much (only 2 yrs old). In reality,it has seen very light usage over the past 12 months. Even after getting replacement parts, I still have to do the work of actually installing the new buttons, so $110 doesn't even get me a fully working unit. Is this their normal pricing to to repair/replace something as simple as a couple of buttons ? I'm not too impressed with all of this as I will be very very upset if I have to shell out another $100 anytime soon. I'm actually debating putting my unit up for sale as it is starting to seem like a bit of a liability when it comes to repair. Particularly given the limited usage that it has seen.
Sarge55 Posted March 31, 2014 Posted March 31, 2014 IIRC A China Hat and Slew switch was $120.00 but a portion of that was the cost of shipping. Sorry can't remember the amount. [sIGPIC][/sIGPIC] i7 10700K OC 5.1GHZ / 500GB SSD & 1TB M:2 & 4TB HDD / MSI Gaming MB / GTX 1080 / 32GB RAM / Win 10 / TrackIR 4 Pro / CH Pedals / TM Warthog
cichlidfan Posted March 31, 2014 Posted March 31, 2014 That does not surprise me. If the parts are only warehoused in France then shipping to the US is steep. I recently asked about getting a set of 4 springs from them (the small ones in the stick) and they quoted me $40 including shipping (only stocked in France), but did not offer a breakdown of the price. ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup:
goon3r Posted April 1, 2014 Author Posted April 1, 2014 If they are using FedEx, DHL or some other expedited service then I can understand the cost. Shipping would end up being about 40% of the cost. There are cheaper alternatives such as regular mail which would be a lot cheaper but a little bit slower. My parts came from France as well, but I thought that TM were doing some of their warranty stuff through Canada just to cut down on the logistical costs. I just don't believe replacement parts should cost this much.
goon3r Posted April 4, 2014 Author Posted April 4, 2014 OK. So my parts came a few days ago, and the customs forms show a declared value of 20 euro for both parts. So perhaps their shipping costs are a lot more than I estimated. I am going to ask TM Support for breakdown on the costs and also if other cheaper shipping alternatives are available. At which point I'll decide if to keep the HOTAS.
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