My warthog HOTAS stopped working after about two weeks

[harf4ng]

Hi,

 

I need an advice.

I bought my warthog about two weeks ago, and I have put it on a plugged 9 ports USB hub. With other peripherals.

 

Today, the stick (and only the stick) stopped working.

But that's not all...

 

First, I didn't see the stick again, but the throttle and other peripherals on the USB hub continue to work. Then suddenly they stopped working as well. And if I unplug the warthog stick from the hub, the other peripherals work again.

 

So this is not that a big issue, because the seller (amazon) will send me a new one in exchange, at no cost for me, not even the shipping cost, but I hope this is just a failure in this particular warthog, and not a weakness of other warthogs.

 

Also, do you think putting a stick on a usb hub could damage the stick, or is it impossible? Note that the throttle still works. Just the stick stopped working.

 

Thanks

[cthulhu68]

Have you tried Warthog on its own USB?

[The_Ant]

Have you tried the joystick in a regular usb Connection if it works then??.I had the warthog joy and throttle and a saitek rudder on the same usb hub.and after a while the throttle started too blink and lose Connection with the hub.but it did work in standard usb port

[harf4ng]

You mean on a USB port of my computer? Yes, I tried, and I also tried on my wife's notebook, it did not see any USB peripheral when I plug it there.

But it worked for two weeks, and stopped working just today.

[harf4ng]

Guess the stick is really defective, as when I plug for instance the stick on my steelseries keyboard USB hub, the keyboard stops working till I unplug the stick.

 

The stick makes now the device it is plugged into stop working...

[Dieter]

you will get your answer when you will get your second warthog. I think too that the problem coms from your first device. Keep on !! :smilewink:

[majapahit]

So this is not that a big issue, because the seller (amazon) will send me a new one in exchange, at no cost for me, not even the shipping cost

 

When, Amazon, a reseller is so 'galant' to cover for all costs it might be there has been discovered a bad batch in the production, and it is the manufacturer made aware of the problem, who is taking care of the whole problem, to create the least possible fuzz.

 

Happens.

[harf4ng]

Not really, this is the Amazon policy, you can send back any product for whatever reason if you bought it less than 30 days ago, and you never pay the shipping fees.

Just that because this is a problem where the product does not work, and because I have asked for a replacement unit, they'll send me the new product before I send them the old one, and I have 30 days to send them back the old product...

[majapahit]

they'll send me the new product before I send them the old one, and I have 30 days to send them back the old product...

 

This seems still beyond normal service (this won't be done in EU continent by the way, no 'super service because of high competition' here, everything still

salary based and nice and tediously slow).

 

Anyway I bravely just repaired my 3 year old TMWH throttle by opening it up and after some delving found a multiwire broken because of an error guiding it at the bottom of the throttle lever.

 

Couple of drops of solder fixed it. Bit nerve wrecking though :)

 

Lots of plastic inside, unimpressive, electronics also old fashioned to say the least, equally unimpressive, the buttons and switches at least are standard issue and not the Saitek crap.

Edited October 2, 2016 by majapahit

[harf4ng]

Amazon here (I'm in France) often does that. Even if I send them back a product because I'm not pleased with the product, they sometimes refund me before I send them back the product.

 

BUT if in 30 days I do not send them back the product, they charge my credit card for the price of the product.

 

This is why I like Amazon here, because they have a very good customer service.

 

Works only in the first 30 days after purchase though ^^

[majapahit]

Amazon here (I'm in France) often does that. Even if I send them back a product because I'm not pleased with the product, they sometimes refund me before I send them back the product.

 

that's pretty good

 

There's amazon.nl here but only sells books. Amazon probably were scared away by the established retail here, tiny country, very expensive to establish bricks and mortar here, bad service overall, bit like the UK under Thatcher perhaps, depressing (counter all the gleaming public relations, all fairy tales).