Pzkfw Posted November 26, 2016 Posted November 26, 2016 Hi, I paid with paypal for the Spitfire preorder last night. However as my browser was going back to the DCS store, it had an error and I had to reload the page. When I did so I found out that the payment had gone through from Paypal, but the order had not completed on the DCS store. It was a 39.99 usd purchase. I also did not get my $10 bonus from the preorder. I have opened a case with Paypal and emailed customer support with the details, but am hoping posting here will get a prompter solution. Thank you. AKA Venturi "You can tell a bomber pilot by the spread across his rear, and by the ring around his eye, you can tell a bombadier; You can tell a navigator by his maps and charts and such, and you can tell a fighter pilot - but you can't tell him much!" -523 TFS Fighter Pilots Song Book
razo+r Posted November 26, 2016 Posted November 26, 2016 you don't get the bonus since it is discounted have you reloaded page when the payment was in process? Or have you just clicked the back button from your browser? Also, did you received any emails?
ED Team BIGNEWY Posted November 26, 2016 ED Team Posted November 26, 2016 https://www.digitalcombatsimulator.com/en/support/ contact support here Forum rules - DCS Crashing? Try this first - Cleanup and Repair - Discord BIGNEWY#8703 - Youtube - Patch Status Windows 11, NVIDIA MSI RTX 3090, Intel® i9-10900K 3.70GHz, 5.30GHz Turbo, Corsair Hydro Series H150i Pro, 64GB DDR @3200, ASUS ROG Strix Z490-F Gaming, PIMAX Crystal
Pzkfw Posted November 26, 2016 Author Posted November 26, 2016 you don't get the bonus since it is discounted have you reloaded page when the payment was in process? Or have you just clicked the back button from your browser? I don't recall. I believe I hit the back button but am unsure. The payment went through on the paypal side but did not register on the DCS store. AKA Venturi "You can tell a bomber pilot by the spread across his rear, and by the ring around his eye, you can tell a bombadier; You can tell a navigator by his maps and charts and such, and you can tell a fighter pilot - but you can't tell him much!" -523 TFS Fighter Pilots Song Book
Pzkfw Posted November 26, 2016 Author Posted November 26, 2016 https://www.digitalcombatsimulator.com/en/support/ contact support here Yes I did but no response. Hoping to get a prompt response by posting here too. AKA Venturi "You can tell a bomber pilot by the spread across his rear, and by the ring around his eye, you can tell a bombadier; You can tell a navigator by his maps and charts and such, and you can tell a fighter pilot - but you can't tell him much!" -523 TFS Fighter Pilots Song Book
ED Team BIGNEWY Posted November 26, 2016 ED Team Posted November 26, 2016 It is the weekend, and late in Moscow, give them a little time and they will get to your ticket :) Forum rules - DCS Crashing? Try this first - Cleanup and Repair - Discord BIGNEWY#8703 - Youtube - Patch Status Windows 11, NVIDIA MSI RTX 3090, Intel® i9-10900K 3.70GHz, 5.30GHz Turbo, Corsair Hydro Series H150i Pro, 64GB DDR @3200, ASUS ROG Strix Z490-F Gaming, PIMAX Crystal
Pzkfw Posted November 26, 2016 Author Posted November 26, 2016 Resolved. Thank you :) AKA Venturi "You can tell a bomber pilot by the spread across his rear, and by the ring around his eye, you can tell a bombadier; You can tell a navigator by his maps and charts and such, and you can tell a fighter pilot - but you can't tell him much!" -523 TFS Fighter Pilots Song Book
ED Team BIGNEWY Posted November 26, 2016 ED Team Posted November 26, 2016 excellent :) Forum rules - DCS Crashing? Try this first - Cleanup and Repair - Discord BIGNEWY#8703 - Youtube - Patch Status Windows 11, NVIDIA MSI RTX 3090, Intel® i9-10900K 3.70GHz, 5.30GHz Turbo, Corsair Hydro Series H150i Pro, 64GB DDR @3200, ASUS ROG Strix Z490-F Gaming, PIMAX Crystal
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