Payment done, but on the site still says not paid

[VirusAM]

Yesterday i did the order of the throttle only option.

This morning I went on and paid it using paypal

but on winwing site it still says that the order is not paid..but the money were taken from my credit card on paypal it says “authorization“ but the amount is paid.

 

 

Can you also fix this and set my order as completed and

Edited May 28, 2020 by VirusAM

[Rudel_chw]

Payment problems are better solved by raising a support ticket.

[VirusAM]

Thanks rudel.

I sent an email to the one reported on their site but no answer until now...also did not receive any automated answer with a ticket number etc...is it normal?.

Is there another way to open a ticket?

[Rudel_chw]

Thanks rudel.

I sent an email to the one reported on their site but no answer until now...also did not receive any automated answer with a ticket number etc...is it normal?.

Is there another way to open a ticket?

 

No, as far as I know, the tickets are created on this page:

 

https://www.digitalcombatsimulator.com/en/support/?add=Y

 

Also, check on your e-mail client that any response has not gone to the spam folders. I know that they may take a while to respond, as there may be a lot of tickets before yours.

 

Best regards

[VirusAM]

No, as far as I know, the tickets are created on this page:

 

https://www.digitalcombatsimulator.com/en/support/?add=Y

 

Also, check on your e-mail client that any response has not gone to the spam folders. I know that they may take a while to respond, as there may be a lot of tickets before yours.

 

Best regards

 

mmm....you directed me on the ED tickets page...but my issue is with Winwing store, having bought a throttle :lol:

 

I don't think ED can help me with winwing store issues

[Rudel_chw]

mmm....you directed me on the ED tickets page...but my issue is with Winwing store, having bought a throttle :lol:

 

I don't think ED can help me with winwing store issues

 

Yes, sorry .. I just read your post without realizing in which sub-forum it was :doh:

[VirusAM]

Yes, sorry .. I just read your post without realizing in which sub-forum it was :doh:

 

Sometimes it happens to me as well when using tapatalk from the mobile...

Lol

 

don't worry it happens, thanks anyway for your time :)

[VirusAM]

Ok this is solved.

I received a mail from Alex during night (for me) he indeed did have to accept the payment on his side. So this was the problem.

He already shipped the item and this is an awesome news.