trackir3pro unhandle error, ding not working

[G3]

thats what happens sometimes with my trackir3pro lately, was kind of hoping others here might have had the same thing and found a fix.

 

it can be working just fine and then i hear "ding" as the little unhandle error pops up in the background, alt tab to desktop and there it is.

 

at this stage the tracker is non responsive and reqires a pc reboot.

 

searched the natural point forums but all dead ends so far.

would really like to sort this out asap.

[Kuky]

what other devices do you have on same USB hub? Maybe lack of power? TrackIR does drawabout 350mA and on board USB Hubs are rated 500mA max

[G3]

hey kuky, thankyou for being helpful.

i have just added 2 usb devices so you could be onto something.

 

the trackir is plugging directly into the back of the pc.

other items such as g25, hotas, keyboard etc are from a powered usb hub, with a single usb connection to the pc

 

i have just converted my sfs throttle, which added the usb controller pcb from an attack3 joystick.

and i am now using a usb keyboard so i can used the sfs throttle keyboard emulator in the ps2 connection.

 

i will try it with only the trackir plugged into usb and see how that goes, and add devices from there.

 

i think you are probably right about a power issue.

will see what i can do to unload it a little, maybe i will get another powered hub and have only them directly connected to the pc's usb ports.

 

come to think of it, its only been a noticeable problem since adding the throttle, cheers.

 

ps: are you saying each usb port on the back of the pc is rated @ 500mA, or could that be shared across 2 or more ports.

[A.S]

thats what happens sometimes with my trackir3pro lately, was kind of hoping others here might have had the same thing and found a fix.

 

it can be working just fine and then i hear "ding" as the little unhandle error pops up in the background, alt tab to desktop and there it is.

 

at this stage the tracker is non responsive and reqires a pc reboot.

 

searched the natural point forums but all dead ends so far.

would really like to sort this out asap.

 

On forums there are many cases ...just requires good search

 

but:

 

if you Can t see your reflectors in the black test window VIeW / TRACKING ..then the worst thing what could have been happened is:

 

something : ( a elec flash or a shortcut in another device plugged into one of the USB slots on your PC .. had a shorty .. and that caused a impulse what deleted the Firmware (software) in the trackIR device...in other words...its dead ! If you have warranty, contact Trackir they will replace it ..if not....its bad luck...

 

I smoked already 2 Saitek x52 and 2 TrackIR 4 so ...:music_whistling: yeyee... :doh:

[Kuky]

Motherboard USB Hub's have 2x USB ports and they share the 500mA. You can check this in Device Manager tab... look for devices by connection... find TrackIR and check USB Hub that it's on how much power is using and USB Hub power rating.

[G3]

ok today i removed all but essential usb devices replacing the usb mouse and keyboard etc with ps2, trackir plugged directly into pc, and the only other thing being my usb powered hub.

 

in the bank of 4 usb ports on the back of the io panel, i used one on top for the trackir and one on the bottom for the usb hub.

i am assuming at this stage that the pairs are the top two and the bottom two.

 

all my other usb headers on the p5n-32e-sli motherboard are blocked and unusable thanks to the monster fans on the 8800 ultras in sli.

i even had to modify the fan cover on the lower card to get it in at all.

thats another story we won't get into now.

 

Kuky: i will have a look at the device manager when i get home.

 

=RvE=--AS--: the lights are still coming on the trackir and i can see it tracking just fine thru the trackir software, occasionally it will work for brief periods until this unhandle error raises its ugly head.

 

one thing worth including is the fact that after this happens, the trackir just stays on even though i shut down the "not responding" trackir software via a control alt del.

and even after a reboot it seems to just stay on, even without starting the software, now that is weird.

 

wonder if i can find something more in the windows error logs?

 

i have also tested with a fresh version of lofc without any mods and it hasn't happened yet but i have only tried it a a couple of times so far.

 

i was unable to get it tracking in game at all until i fired up the fresh version and it worked but as soon as i went back to my normal version it tracked for a while and then boom, the unhandle error.

 

so it could be an issue with my game install, i have several mods installed thru modman but this is nothing unusual, not to mention it has been running just fine up until now.

 

i do have another trackir so i guess i might also try plugging it in to see if the error continues to arise.

and i will also remove the powered hub entirely to eliminate that from the equation.

 

if all this is fruitless then it will be time for a format of the c:\

probably about time anyway, prefer not too but its all imaged so no big deal, only takes minutes rather than hours.

 

so today more testing, i will run the fresh install of fc a few more times and get a better idea if the trackir is stable, will check the device manager and error logs if any, as well as totally remove all other usb devices other than trackir.

 

thanks guys for the input, always appreciated.

we will get there eventually.

[G3]

not at my gaming pc so i did a bit more research,

 

found that the natural point forum has an actual lockon section, in this i found several people having the unhandle error issue,

 

one fix suggested:

Remove the TrackIR software by doing the following:

a. Click "Start"

b. Click on the "Control Panel"

c. Click "Add/Remove Programs"

d. Find "TrackIR" and click "Change/Remove"

e. Once launched it will give the option to completely remove it.

f. Delete the NaturalPoint folder at the following location, C:\Program Files\NaturalPoint

g. Download and reinstall the software from the following location,

http://www.naturalpoint.com/trackir/06-support/support-download-software-and-manuals.html_________________________

NaturalPoint Technical Support

Support@NaturalPoint.com

 

one thing i noticed was that i had been doing exactly the same proceedure,

apart from manually deletely the naturalpoint folder:

 

f. Delete the NaturalPoint folder at the following location, C:\Program Files\NaturalPoint

 

will be trying this first thing tomorrow and will go from there.

[G3]

only tir plugged into usb, still getting the error.

device manager says 350ma with 9 spare ports.

 

followed the suggested proceedure for uninstall and reinstalling of the drivers.

 

tried it with my fresh lofc install, same result.

 

nothing works so far, still getting this unhandled error dammit.

 

that format is looking good.

[Kuky]

sorry to hear mate you had come to dreadful OS reinstall... maybe at least that will help...

[G3]

yep i went for it today,

restored a ghost12 image i made on the initial build back in January, a little out of date so i updated it to my new config,

nvidia drivers, av etc and added everything needed for gaming prior to trackir install,

then made a new image, gotta love ghost, it saves heaps of time in the long run, when you need it on occasions like this.

 

so now i can instantly go back anytime in a matter of just minutes, to being game ready except for trackir.

tomorrow i will be reinstalling the trackir and fingers crossed i don't see this unhandled error message.

 

thanks again for your input.

will report back soon.

[G3]

after several hours of setting things up to suit my new config and making mew images, the time had come.

i ran the bat file in lockon after the format.

deleted the 2 trackir files in lockon

installed the trackir software latest version 4.1.034.final

plugged in and windows set up the trackir

setup the curves and other options to my liking.

 

started lockon,

went thru the starforce reboot

in game menu pops up and god dammit, DING!, oh dear.

 

edit:

new install of lockon fc 1.12b

and tried it with older trackir version. 28 final

touch wood this is working so far,

about 2 hours gaming, joining server, adjusting curves etc, no ding :)

 

think i will make an image now and then test the newer trackir drivers 34 final.

still no conclusive answer as to what was causing it but right now i don't care.

 

would be great if i can recreate this error and track down whats causing it.

[Banquo]

Hi ggg,

 

I had problems last night with the latest version of the software myself using Track IR 4.

 

Not in the same way as you, but Track IR was working fine with its software - as soon as I fired up Lock On 1.12 , there was no response from it.

 

I reverted to an older version of the software after removing the software and deleting the input and config files and hey presto, it worked.