Amazing Service from a Niche Manufacturer

[Horns]

Just wanted to acknowledge the awesome service I received from VKB. I realized on the day my order arrived that I'd ordered the wrong product. It was 100% my fault, but VKB Australia talked me through the returns process, expedited the shipping when I placed the order I'd initially meant to and kept in contact with me the whole time until they confirmed they'd processed my refund.

The product itself (Gunfighter Mk 3 with the F-14 grip) is top shelf for sure, but I know people have had mixed customer service results with some boutique HOTAS manufacturers, so I thought it worth mentioning that the high quality of the customer service matched the high quality of the product in my case.

Please note I have not received nor been promised any sort of inducement or reward for writing this, I'm doing so purely because I think knowing about my experience might be helpful to others.

[dburne]

Yep fully agree I have had nothing but outstanding support from VKB for sure. Their customer service is awesome.

[Dallas88B]

 

12 hours ago, Horns said:

awesome service I received from VKB

I agree about VKB in Australia... they are very helpful and professional.

It is such a nice experience especially when contrasted by the rubbish that many other companies pass off as being service.

[AeroGator]

Thanks guys!