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50% Discount on the first order for new users (complaint)


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Posted

Greetings,

I was getting ready to drop some serious coin on the EShop, taking advantage of the first time order %50 discount, when I notice that the "first order" includes free trails.  There goes my %50 discount on my first order!  That seems kind of like a slap in the face to new users, doesn't it?

Posted
5 minutes ago, razo+r said:

Have you tried contacting their customer support? Maybe they can help you.

You think?  I just saw the fine print about it including *any* license download, even free trials, and figured that was the end of it.  

Posted (edited)
20 minutes ago, AdrianL said:

Do not think that is correct. It is specific about 'first purchase'. But it is also specific about what modules are involved

https://www.digitalcombatsimulator.com/en/support/faq/discount/#3317029

Well, all I know is it's supposed to pop up automatically offering the discount (which it did at first), and it no longer did so after I downloaded a free trial.  And it's not just "first purchase":

This offer will be shown every time until the user makes the first purchase or receives the first license.

ETA:  I submitted a ticket to support, we'll see what they say.  Thanks, everyone!

Edited by Bugboy
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Posted
4 hours ago, AdrianL said:

Believe this is because you can be gifted  products. 

You should get the first time discount if you have made no purchases (On Ed store or steam).

Open a support ticket if not https://www.digitalcombatsimulator.com/en/support/

Might be a little slow today due to the F-15E pre-order

I was never gifted anything, and Support confirms the trial versions do not trigger a "first time purchase".   I was offered the discount, then I wasn't, after I downloaded a trial.  I'm not allowed to post what they responded with but suffice to say it amounts to "You should have submitted a ticket when it happened!"  Still negotiating, however.  Wish me luck!

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