50% Discount on the first order for new users (complaint)

[Bugboy]

Greetings,

I was getting ready to drop some serious coin on the EShop, taking advantage of the first time order %50 discount, when I notice that the "first order" includes free trails.  There goes my %50 discount on my first order!  That seems kind of like a slap in the face to new users, doesn't it?

[razo+r]

Have you tried contacting their customer support? Maybe they can help you.

[Bugboy]

5 minutes ago, razo+r said:

Have you tried contacting their customer support? Maybe they can help you.

You think?  I just saw the fine print about it including *any* license download, even free trials, and figured that was the end of it.  

[AdrianL]

11 minutes ago, Bugboy said:

"first order" includes free trails

Do not think that is correct. It is specific about 'first purchase'. But it is also specific about what modules are involved

https://www.digitalcombatsimulator.com/en/support/faq/discount/#3317029

[Bugboy]

20 minutes ago, AdrianL said:

Do not think that is correct. It is specific about 'first purchase'. But it is also specific about what modules are involved

https://www.digitalcombatsimulator.com/en/support/faq/discount/#3317029

Well, all I know is it's supposed to pop up automatically offering the discount (which it did at first), and it no longer did so after I downloaded a free trial.  And it's not just "first purchase":

This offer will be shown every time until the user makes the first purchase or receives the first license.

ETA:  I submitted a ticket to support, we'll see what they say.  Thanks, everyone!

Edited February 17, 2023 by Bugboy

[AdrianL]

16 minutes ago, Bugboy said:

receives the first license

Believe this is because you can be gifted  products. 

You should get the first time discount if you have made no purchases (On Ed store or steam).

Open a support ticket if not https://www.digitalcombatsimulator.com/en/support/

Might be a little slow today due to the F-15E pre-order

[Bugboy]

4 hours ago, AdrianL said:

Believe this is because you can be gifted  products. 

You should get the first time discount if you have made no purchases (On Ed store or steam).

Open a support ticket if not https://www.digitalcombatsimulator.com/en/support/

Might be a little slow today due to the F-15E pre-order

I was never gifted anything, and Support confirms the trial versions do not trigger a "first time purchase".   I was offered the discount, then I wasn't, after I downloaded a trial.  I'm not allowed to post what they responded with but suffice to say it amounts to "You should have submitted a ticket when it happened!"  Still negotiating, however.  Wish me luck!