TrackIR incompatibility with new NZXT gaming rig

[sthompson]

I finally took the plunge to buy a new gaming rig to replace my ancient PC. Since I don't feel competent to build my own I bought the top of the line Player Three Prime from NZXT. It arrived a few days ago and I spent the weekend setting it up. However when it came time to install TrackIR the installation went fine but I started having troubles as soon as I plugged in the TrackIR 5 camera. I noticed three symptoms. First, NZXT's software for controlling cooling and lighting would no longer start properly. Second, when I tried to shut down the system motherboard power (as evidence by LED's on the RAM), cooler, fans, and fan lighting all would not shut off, and the fans spun up to full RPM. This after the screen went black. Those two problems occur even if I do not try to start TrackIR itself. However if I try to start TrackIR it hangs instantly and the camera does not turn on. Furthermore, while I can kill the TrackIR UI, there is a background task that I can't terminate, even with admin privileges.

So my very expensive new gaming rig (which otherwise is working fine with all of my peripherals) seems incompatible out of the box with TrackIR. I've tried uninstalling and reinstalling TrackIR and the NaturalPoint USB drivers that come with it. I've checked Device Manager and all devices report they are working fine and there are no unidentified devices. I've tried updating drivers but Windows 11 always tells me I already have the latest. Since NaturalPoint has posted on forums that TrackIR needs a true USB 2.0 port (and not a 3.0 or 3.2 port with backwards compatibility) I've tried plugging the camera into all of the available USB ports. Nothing makes it work so far. It works fine on my old Windows 10 rig.

NZXT says that it is a TrackIR problem even though there seems to be a conflict with their own software. The Kraken cooler is installed as a device on the internal USB 2.0 hub, which it shares with the two external USB 2.0 ports.

Any thoughts about what to do are appreciated. I'm very frustrated that a state of the art gaming computer seems to be incompatible with one of the most widely used pieces of gaming hardware. The only solution I've thought of as a next step is to install a PCIe card with USB 2.0 external ports, assuming they are still available, and hope for the best.

Either that or abandon TrackIR, since NaturalPoint seems to have stopped supporting it. (No software updates for years now.) But I'm not sure whether there is a good alternative short of going the VR route, which I'd rather not do right now.

[Hiob]

My personal opinion - any RGB-software is a pita.

That out of the way. Try to use TrackIR on a different USB-Port (preferable one that s attached to a different controller).

Check the device manager for leftover usb-devices or any kind of conflict.

I find it hard to believe that your new PC is so special, that it won’t work with TrackIR….

[sthompson]

Thought I should report back here about the solution to this problem. Turns out that uninstalling Citrix Workspace solved the problem. I've used Citrix Workspace for years on my old rig with no conflicts. I found some posts online where people reported suddenly having problems with TrackIR, and uninstalling Citrix worked for them. Now it has worked for me as well. Citrix must have updated their USB drivers sometime in the past year that caused the conflict. The curious thing was that everything worked well if I kept the camera unplugged. And when I plugged it in the NZXT software stopped working along with TrackIR not working. So I finally got to fly using the new rig last night and it's buttery smooth. Phew!

@BIGNEWY could you please change the title of this thread to TrackIR incompatibility with Citrix Workspace.

[Hiob]

23 minutes ago, sthompson said:

Thought I should report back here about the solution to this problem. Turns out that uninstalling Citrix Workspace solved the problem. I've used Citrix Workspace for years on my old rig with no conflicts. I found some posts online where people reported suddenly having problems with TrackIR, and uninstalling Citrix worked for them. Now it has worked for me as well. Citrix must have updated their USB drivers sometime in the past year that caused the conflict. The curious thing was that everything worked well if I kept the camera unplugged. And when I plugged it in the NZXT software stopped working along with TrackIR not working. So I finally got to fly using the new rig last night and it's buttery smooth. Phew!

@BIGNEWY could you please change the title of this thread to TrackIR incompatibility with Citrix Workspace.

Thanks for the feedback. Glad, you could sort it out. 

I would have been very confused, if your computer couldn't handle TrackIR. It's basically abandonware, true, but kind of reliable. 

[SharpeXB]

FWIW I have TrackIR plugged into a USB 3.2 port and it works fine. Good to see you got that sorted out!