Moza, refund requested.

[Panzerlang]

*Sigh*. Is there any let-up from this kind of experience? I put my order in on the 1st November and it did say "4 to 6 weeks until shipment". No problemo, until I began reading reports of people who had ordered AFTER me already having their gear, explained as a result of them having chased-up their order. So, of course, I chased up mine. I got a reply, apologising for the delay but explaining it as due to a shipment of parts at their end having been delayed, with a promise my stuff would be shipped on the 25th (yesterday).

I went to have a look at my account yesterday, only to be unable to login due to "wrong password". I know for an absolute fact my password was correct but hey, glitches happen. So, I hit the "forgotten password" button, message given of "link sent to your email" but it never came. Two more attempts, nada. Not in the spam folder either. Emailed them, no reply but I did get an email this morning from their ecommerce dept with a discount code for future purchases and hoping everything on my previous order had gone well. No, it hasn't. No base, no grip, no extension and no mounting-plate.

I've emailed with a request for a full refund, failure of which by tomorrow morning will lead to a card charge-back. I used to have a lot more patience with this kind of crap behaviour but those days are long gone.

[Panzerlang]

Oh, and their website support-page has now been down "for maintenance" since yesterday morning.

[mytai01]

It takes longer than what they say. Be patient. It'll come...

[Scott-S6]

I also got the "hope your order went well" before delivery and I didn't get the ship notification until the day after delivery...

Edited November 26, 2024 by Scott-S6

[Panzerlang]

5 hours ago, Scott-S6 said:

I also got the "hope your order went well" before delivery and I didn't get the ship notification until the day after delivery...

They got me back into my account and in there it still says the order is "processing". They've ignored my refund request so far though.

[mytai01]

You're going through the same thing I did. It'll come.

[Panzerlang]

2 hours ago, mytai01 said:

You're going through the same thing I did. It'll come.

I don't want it to.

[Panzerlang]

Refund has been issued.

[Scott-S6]

14 hours ago, Panzerlang said:

They got me back into my account and in there it still says the order is "processing". They've ignored my refund request so far though.

Mine said that until the day after it arrived... I think there's a decent chance that your parcel is already on the way. It seems like the "hope you enjoy your thing" email is triggered by despatch but it's not well integrated into their website.

Edited November 27, 2024 by Scott-S6

[Panzerlang]

3 minutes ago, Scott-S6 said:

Mine said that until the day after it arrived... I think there's a decent chance that your parcel is already on the way. It seems like the "hope you enjoy your thing" email is triggered by despatch but it's not well integrated into their website.

Well, two different depts have emailed me to say the refund has been issued, so I'm not sweating it. 

[Scott-S6]

2 minutes ago, Panzerlang said:

Well, two different depts have emailed me to say the refund has been issued, so I'm not sweating it. 

There might be a freebie in your future.

[Panzerlang]

19 minutes ago, Scott-S6 said:

There might be a freebie in your future.

If it does turn up I'll tell them and ask for a pre-paid shipping label and collection from home. Failing that I'll give it away.