G4LL1F4NT3 bad experience with VIRPIL

[Nightdare]

6 hours ago, Aapje said:

I would suggest that you may want to be a bit more skeptical, because if a single bad experience, that is not corroborated by others, leads you to question a company, then you effectively become a leaf in the wind.

Every company will have some people upset with them, and at least in part because some customers are quite unreasonable. And no company will ever be perfect either. So if you let your opinion be shaped merely by the 'luck' of running into a single negative or positive review, then that won't have much to do with how well the company actually does. For that you need to look at the bigger picture.

 

I speak from experience that Murphy's law is most definitely a thing

I have had orders where mistakes were made on every level of a sale

 

Best example I ever faced: 

From the customer ordering, to the administration losing the order, the pickers picking the wrong item, the forwarder delivering to the wrong address, the customer sending back a different item than the wrong one, the item getting lost in returns, sending back the correct item being wrong because the wrong item was returned by the customer, sending the correct, correct item, only to hear back the customer ordered the wrong item in the first place and the item we send after the wrong item returned, but was the wrong item, ended up being the correct item in the first place, ... but was already on its way to be returned

and in the end there was a mistake in the invoice, which luckily wasn't my dept.'s problem 

 

...yeah, I kid you not

[Aapje]

@Nightdare

Indeed. People are fickle, they have their good and bad moments. And most customers would probably be surprised by how much of a poop show things can be behind the scenes, sometimes, at companies.

Edited January 17 by Aapje

[Nodak]

Their engineers worked diligently and quickly when I had issues with a new base, parts were immediately sent once the issue was known.  They gave the option to return or do the swap out myself.  Couldn't ask for more from my perspective, had great communications with engineering despite the language barrier and they didn't leave me in the lurch.  

Patients has always been required on ordering with Virpil, my original series one throttle from 2017 is still running strong as a T-34, feel absolutely no degradation or wear anywhere in it, couple thousand hours at least on it in the last eight years.  Small company with top notch gear, you just have to wait a bit, it has gotten better, the rudders came really fast compared, in a mere two weeks.   

[Scott-S6]

On 12/28/2024 at 9:27 AM, Marshallman said:

I emailed them and got this reply yesterday

Currently, the Rotor Plus Base is on the back-order with the estimated lead time being about 4–7 weeks.

I'm presuming overseas manufacturing, maybe with the MozaAB9 too  ....

 

Regards

What do you call "overseas"? Virpil is a Lithuanian company and makes their stuff there.

[Marshallman]

10 hours ago, Scott-S6 said:

What do you call "overseas"? Virpil is a Lithuanian company and makes their stuff there.

There is a UK warehouse if you research and thereference was to stock.

[Scott-S6]

7 hours ago, Marshallman said:

There is a UK warehouse if you research and thereference was to stock

They have warehouses in multiple countries.

You were speculating about "overseas manufacturing". It's all made in Lithuania.

Edited February 28 by Scott-S6