Purchased by mistake

[SrSosio]

Good morning. My birthday is in 2 days so my wife wanted to purchase me a module as a present, so she created an account just today. Unfortunately, she was a bit confused with the purchasing process and bought it for her account (and later she rightfully bought it for me as a gift). I know there is a non-refundable policy, but is it possible to make an exception, given the circumstances? I'm pretty sure you can track account movements, and if so, you will see that her account has not only not downloaded the module, she hasn't even downloaded the game. 

Any chance of getting a refund? 

[BIGNEWY]

Hi, 

please contact support directly here using your wife's login

https://www.digitalcombatsimulator.com/en/support/

explain the situation and they will assist you.

Happy birthday!

[razo+r]

2 minutes ago, SrSosio said:

Good morning. My birthday is in 2 days so my wife wanted to purchase me a module as a present, so she created an account just today. Unfortunately, she was a bit confused with the purchasing process and bought it for her account (and later she rightfully bought it for me as a gift). I know there is a non-refundable policy, but is it possible to make an exception, given the circumstances? I'm pretty sure you can track account movements, and if so, you will see that her account has not only not downloaded the module, she hasn't even downloaded the game. 

Any chance of getting a refund? 

You need to contact customer support for this.

[SrSosio]

Thank you both, I will 

[SrSosio]

Oh! Thank you! I guess you can then close the ticket I just opened. I really appreciate the understanding and the prompt response. You're the best