Refund Request - no more aswer from Tez (Support)

[Duke49th]

HI.

 

A few month ago, I made a refund request for DCS:A-10. (March 20. 2011)

 

After I deactivated the product, I got the answer from Tez (Alexander S.) from the support team that it's okay and that I will get my money back.

 

Then I send him another Message in the Ticket System. I told him that I have only a Moneybookers.com Pre-Paid CreditCard (Mastercard).

 

He said he want to investigate it and answer me.

 

That was at April 17. 2011 - more than 6 weeks ago.

 

I ask again 2 times about the process. But I still had no answer yet. And still no money yet.

 

So I go this way now.

 

I dont know whats going on or whats the problem. But if I do not get a satisfying answer until June 30. I will make a report to the police as fraud/commercial fraud (not sure whats the correct term in english) - I don't like to do that. But after more than 2 month without any result and 6 weeks without any answer I have no idea how to handle it elseway.

 

If any Moderator/Admin need the ticketnumber or any other information, just ask.

 

With regards,

 

Duke

P.s.: Please no discussions and no hints from any regular forum user. Only Moderators/Admins/Support-Staff please.

Edited June 3, 2011 by Duke49th

[159th_Viper]

 

If any Moderator/Admin need the ticketnumber or any other information, just ask.

 

Kindly PM me your Support Ticket reference.

 

Ta

[Tez]

Duke49th I've sent you a PM.

[Duke49th]

Kindly PM me your Support Ticket reference.

 

Ta

 

It's okay. Tez found my ticket and answered me already. ;)

 

 

Duke49th I've sent you a PM.

 

You have answer (ticket and PM);)

 

 

Thank you guys for your quick respond :thumbup:

[Duke49th]

Thread can be closed. I received the money.

 

Thanks to the ED Team for the, accidentely long, but uncomplicated process.

 

:thumbup:

[Groove]

/closed