BS2: "You don't have a license for this product"

[KENCO]

I have BS1 (1.0) via Direct2Drive installed. I downloaded and paid for BS2 upgrade. (I downloaded the BS1.0 to BS2upgrade: 1.1.1.1 patch)

 

I can play single player fine in BS2. But when I try and login to multiplayer it gives me that message???

 

 

Help?

 

Thanks,

Ken.

[Jona33]

It's something to do with tying the serial number to the DCS website account but I can't remember much about it.

[KENCO]

Wow! The customer service is amazing! Oh wait, no it's not it sucks!!

 

Thanks for the anemic help ED.

[ALDEGA]

This is a user forum, not official customer support. (try http://support.digitalcombatsimulator.com/en for official support)

 

Sarcasm will not solve your problem.

[159th_Viper]

As stated above, avail yourself of the official support structure.

 

You will also do well to avail yourself of the forum rules whilst you're at it - wind your neck in ;)

[EtherealN]

As a minor note, customer support may be slow until January 8th, since most staff is off for christmas.

 

Do you have a separate account for online use? It should detect fine if you use the exact same account you used to purchase the simulator on digitalcombatsimulator.com.

[KENCO]

I actually did.

 

The support ticket was the first stop. Second stop was the forums.

 

And the forums are as useful as the support ticket system. So where is the refund request button?

[KENCO]

The account is the same for all DCS / ED products.

 

Thanks for the reply.

 

 

It's funny / sad that it takes a somewhat unpleasant post to get any response from anyone.

[MTFDarkEagle]

The fact you have no patience regarding the time of year (christmas/newyear holidays ring a bell?) is funny/sad as well...

[EtherealN]

Guys, no bashing please. We'll either solve this here or wait until christmas ends and the offices get fully staffed again.

 

(For those who are unaware: christmas may be over in the west, but in Russia it's on Jan 7th.)

 

Also, KENCO, it does not take a "somewhat unpleasant post" to get a response, but a "somewhat unpleasant" response will however make people less likely to take time away from their families to help you. Moderate your attitude and you'll get help. This may be something as simple as a slight server malfunction and it will get adressed.

[Wichid]

That's it. I'm moving to Russia.

[Jona33]

That's it. I'm moving to Russia.

 

And then moving back to England. Double christmas. :yay: :D