Gary Posted July 1, 2012 Posted July 1, 2012 Hi, Any news on how these tickets are progressing please? Kind Regards, Gary I5 - 1TB SSHD, 256 SSD - Nvidia 1070 - 16gb ram - CV1
PeterP Posted July 1, 2012 Posted July 1, 2012 About ticket response time - just in case you did created this tickets at the weekend: When did you enter your support ticket? Note that if it was yesterday or today, it is a weekend and things will for obvious reasons be happening slower. Also note that support staff are located half a day ahead of you, timezone-wise, so if you entered your support request yesterday afternoon your time, it was far into evening for them.
kokoweems Posted July 1, 2012 Posted July 1, 2012 It took around a week to get a response on my tickets
Gary Posted July 1, 2012 Author Posted July 1, 2012 Tickets raised on 27th June.. Appreciate its the weekend now but thought maybe someone on here may know.. Kind Regards, Gary I5 - 1TB SSHD, 256 SSD - Nvidia 1070 - 16gb ram - CV1
ErichVon Posted July 2, 2012 Posted July 2, 2012 It took around a week to get a response on my tickets Yep! Or longer. It is worth dealing direct and waiting.
Gary Posted July 4, 2012 Author Posted July 4, 2012 Not sure of this ticket thingy really. Waited a week to get the reply and still none the wiser. The original ticket 14001 was raised by someone who wanted to transfer a serial number to my account - subsequently he has had confirmation this has been completed - yet I don't see the serial number anywhere (not totally sure where exactly it will be on my account?) I raised ticket number 14015 simply to ask how, or if, Iwould be notifed (or should I just keep checking my account hoping it would turn up) that the transfer had taken place. Response I got today simply said ask donator to raise a ticket!!!! (which as stated previously has already been done and confirmed back to them as complete) Yet I still don't see the transfered serial on my account anywhere. Am I just looking in the wrong place? Kind Regards, Gary I5 - 1TB SSHD, 256 SSD - Nvidia 1070 - 16gb ram - CV1
Jona33 Posted July 4, 2012 Posted July 4, 2012 Did you get an email? Or log in and then click on dowloads, BS2 upgrade version 1.1.1.1 Always remember. I don't have a clue what I'm doing
Gary Posted July 4, 2012 Author Posted July 4, 2012 Jona, No email other than the one asking for donor to raise ticket - which had done and recieved confirmation it was completed. Been to downloads too on my account and no serial number recorded there. Regards, Gary I5 - 1TB SSHD, 256 SSD - Nvidia 1070 - 16gb ram - CV1
Gary Posted July 5, 2012 Author Posted July 5, 2012 ? I5 - 1TB SSHD, 256 SSD - Nvidia 1070 - 16gb ram - CV1
BigfootMSR Posted July 8, 2012 Posted July 8, 2012 (edited) I went through this with my buddy. The Donor should have an email with a copy of the serial number for you. Ask him to give you the serial. The game should be tied into your account if the ticket has been completed. You should not have any problems when you go connect to the master server via the multiplayer client. Once you have the key, you should be able to just plug it in when asked and it wont generate an error. Edited July 8, 2012 by BigfootMSR DCS: A10C Warthog JTAC coordinate entry training mission http://www.digitalcombatsimulator.com/en/files/99424/ DCS: Blackshark 2 interactive training missions http://forums.eagle.ru/showthread.php?t=84612
Panzertard Posted July 8, 2012 Posted July 8, 2012 I'll send off a PM to support to see if they are aware that you haven't received any attention. The mind is like a parachute. It only works when it's open | The important thing is not to stop questioning
Gary Posted July 8, 2012 Author Posted July 8, 2012 All, Thanks for your kind help. No mad rush - just want to be advised when the serial is in my account (in case I need to reinstall etc) And to clarify - I do actually have the serial (was sent by PM by donor and I have used it to upgrade already) Thanks again all, Regards, Gary I5 - 1TB SSHD, 256 SSD - Nvidia 1070 - 16gb ram - CV1
EtherealN Posted July 8, 2012 Posted July 8, 2012 If the license transfer is complete, then you should be set. If you activate, and then login to the master server with that activation and your own password, and it works, then you know it has been transferred. You should then also be able to see it on the download page while logged in to your account. (See http://forums.eagle.ru/showthread.php?t=57556 ) [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Gary Posted July 8, 2012 Author Posted July 8, 2012 The problem is it does not appear anywhere on my account No idea what you mean by master server?? I5 - 1TB SSHD, 256 SSD - Nvidia 1070 - 16gb ram - CV1
Jona33 Posted July 8, 2012 Posted July 8, 2012 The problem is it does not appear anywhere on my account No idea what you mean by master server?? In MP you log into the master server. Always remember. I don't have a clue what I'm doing
Gary Posted July 8, 2012 Author Posted July 8, 2012 Just checked and can log into main server so obviously has been done "internally" so to speak - just not been added to my account as yet. Thanks again for your help everyone - I will keep checking my account occasionally (but no rush - understand more important things to deal with) Happy for my ticket to be closed in the meantime. Kind regards, Gary I5 - 1TB SSHD, 256 SSD - Nvidia 1070 - 16gb ram - CV1
destby Posted July 11, 2012 Posted July 11, 2012 Gary, I've answered you in the ticket #14015. Please excuse us for inconvenience. :joystick: :pilotfly:
hawk2495 Posted July 11, 2012 Posted July 11, 2012 I hate to hijack here, but I'm having a similar issue. Ticket 14029 was submitted 28 June at 0533 MST. Aside from the initial automatic email, I have received zero communications. I'm just trying to transfer two keys to a friend's account. I was hoping this would be relatively straight forward. Why is the rum always gone!?!?!?!
EtherealN Posted July 11, 2012 Posted July 11, 2012 Have you verified through the ticket system that it has not been actioned? E-mails don't always come through. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
hawk2495 Posted July 12, 2012 Posted July 12, 2012 I check the ticket status on the website 4 or 5 times a day. Why is the rum always gone!?!?!?!
159th_Viper Posted July 12, 2012 Posted July 12, 2012 Me too , I have 3 hours left on ticket 14125 until it reaches the 48Hour limit as stated in this post http://forums.eagle.ru/showpost.php?p=1501473&postcount=4 Read again: That is not a limit. Rather, think of the 48hrs as an average time within which the ticket will be dealt with. As stated in the linked post, dependant on circumstances, it could be longer. Again - no limit. Novice or Veteran looking for an alternative MP career? Click me to commence your Journey of Pillage and Plunder! [sIGPIC][/sIGPIC] '....And when I get to Heaven, to St Peter I will tell.... One more Soldier reporting Sir, I've served my time in Hell......'
EtherealN Posted July 13, 2012 Posted July 13, 2012 Shadowze, this is not complicated. Drop it. I'm not asking again. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
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