Thrustmaster HOTAS input please!

[MemphisBelle]

where did you bought that from? do they have any warranty options in case of a damaged product?

 

Just found this topic on SimHq, may be you´ll found any help right there...

 

reading the stories about the Warthog stick makes me wonder why are there so much problems with such an expensive thing...Oh, I know...thats buisness...get the money of the people and then leave them alone, or what?

Edited May 18, 2013 by MemphisBelle

[Picksplitter]

you guys are the best! Thanks.

 

Yellonet.... did what you advised and yes, in device manager the stick is there... but nowhere else....

 

Cookie... the throttle works in any usb I can use, but the stick just isn't there... not in the game or Thrustmaster TARGET.... but it does show up in device manager. Just plugged in the throttle and it too is in device manager.

 

I'm going to re-install all Thrustmaster downloads, leaving the devices plugged in.

 

I really don't know what I'm doing wrong, but will keep trying!

 

Thanks again guys

[Picksplitter]

Memphis.... bought it from amazon.ca and it has the 2 year warranty. I saw the posts on simhq.... will keep trying on my end before I enter the mares nest those guys found!

[Cookie]

So you can see the stick in the device manager but not in the game? Is it just that you cannot see the stick in the options menu, or does it also not work in the game itself (in other words, can you actually fly around with it?)?

[MemphisBelle]

I am really sorry for you that you got such a typical Monday device...

As it is in the Device manager so it is technically not defect, it is just not working with the drivers.

I dont have a Warthog, I have an Saitek X-52. When I have to install it (after a OS reinstall or somethings like that), I have to install the drivérs first. They ask me then to plug in the device in order to get recognized by the drivers...how is this working with the Warthog?

How are you doing the installation?

[cichlidfan]

If it was 'shipped and sold' by Amazon, and not a third party, then you can return it to Amazon and get a replacement. With Amazon US, you have 30 days to send the first one back, after you have processed the return on their site, so you can keep it until the replacement arrives.

Edited May 18, 2013 by cichlidfan

[MemphisBelle]

Memphis.... bought it from amazon.ca and it has the 2 year warranty. I saw the posts on simhq.... will keep trying on my end before I enter the mares nest those guys found!

 

If it was 'shipped and sold' by Amazon, and not a third party, then you can return it to Amazon and get a replacement. With Amazon US, you have 30 days to send the first one back, after you have processed the return on their site, so you can keep it until the replacement arrives.

 

Same as for me in Germany. Amazon actually has well organised return options. One only need a good reason...I´d say, this is one.

[Picksplitter]

Okay... latest attempt was re-installing drivers with devices plugged in... the throttle was in device manager, but not the stick. Unplugged the stick and then plugged it back in... windows did the 'detecting device, installing drivers, device ready to use' and the stick shows up in device manager! But nowhere else.

 

In the game, throttle works beautifully... no stick at all.

 

For anyone who has a Thrustmaster... All leds are alive on the throttle...

Is there a power indicator on the stick? Does anything 'light up'? I have nothing!

 

Memphis... thanks for the chuckle! I think this might be a Friday, 4:30 p.m. device when everyone on the assembly floor just wanted to go home!

 

I can see and feel the quality of this product.... they do make a very nice thing. But....

[MemphisBelle]

Thats what Amazon.ca is saying about returns:

 

Does Amazon do replacements?

We can only replace the exact item and version you ordered, and you are responsible to return the damaged item within 30 days. If you want to exchange for a different item, you will need to return the item and place a new order.

 

to be found here: http://www.amazon.ca/gp/css/returns/homepage.html/ref=hp_ss_comp_ri

 

My advice...dont keep trying to find any solution...if it comes hard to hard, it´s not your job to search for a solution or try to repair it. return the device and tell them that you want the product you purchased....working...

[Picksplitter]

Chchildfan.... bought thru amazon... third party supplied and shipped. Long weekend here and no ones there till Tuesday.

 

My X52 is plugged back in and I'm gonna go blow something up! Sheesh...

 

Thanks again to all of you, wow, what a community!

[Witchking]

Hey Bmon...don't worry...I actually just had an issue with my warthog too. Back when I got it last year, I posted about flickering buttons on my throttle.

 

BEFORE ANYTHING...try using a different computer. Or use a friend's PC and see if the stick detects and you can see it in windows devices and printers or whatever. Then install the thrustmaster drivers and download target and see if it sees it. Then you will know if its a software problem with your PC....so a re-format may be in order...maybe....or a hardware issue on your mboard? maybe.

 

anyways...this was my experience with a defective warthog unit.

 

http://forum.lockon.ru/showthread.php?t=96221

 

I went to http://ts.thrustmaster.com/eng/index.php

and registered and emailed tm about my problem. Within a couple of days they responded..I made the youtube video of my issue and they responded saying it may be pinched wires and sent me a pdf of how to open the throttle and check for pinched wires.

 

 

I thought I fixed it...I clearly didn't do anything but moved the cables and it was enough to rectify the flickering inputs...but that returned last month. I was annoyed as expected for such a quality product to have these little build issues (seems like its a hand built device). But anyways...here was an updated video. I basically sent another new video of the now consistent issue.

 

http://youtu.be/dDkw5CcvYoo

 

Once again sent them a reply to the support thread. They suggested that they can either send me replacement parts if I can troubleshoot, but I elected to let them do it properly and sent the throttle to them. I just got it back yesterday and as of now, the issue seems to be rectified.

 

I even called them a couple of times to their canada hotline as I am from ontario. It still goes to france. But the throttle was shipped to montreal. So shipping won't be too bad. also they will reimburse for shipping if its a manufacturing defect. Overall, thrustmaster support is very good and I had a great experience with them. I am confident in their support and have faith that any workmanship issues with their products will be taken care of.

 

So, in your case, first double check if its a PC related issue. Then return and get a new one from amazon...or even best buy. I got mine from bestbuy.

[Picksplitter]

thanks Witchking, but it's not the computer! My box works with everything else (MFCD's, Helios, EMC, X52 and the Thrustmaster throttle).... all usb's recognize and work with anything plugged into them! (I've switched things around and they continue to work)

 

Device manager can see the stick, but it isn't communicating with the software or DCS (world and the stand alone 1.1.1.1 versions). Whereas the throttle does.

 

Shipping the Thrustmaster back on Tuesday.... heck, I waited 2 years to do this, guess I can wait a couple more weeks.

 

Thanks again... more on this saga when results are in...

[Witchking]

I get that other devices work...maybe the device driver is messed up, that's why try a different PC. Buy hey..since its amazon...go for it.

[Picksplitter]

update.... spoke with Thrustmaster in France this a.m.

 

The pin connector in the joystick base is 3 mm lower than it should be. A very patient Thrustmaster tech talked me thru trying to lift the connector up to it's intended position. I can get it to where it should be, but it drops back down when I re-assemble.

 

I intend to keep trying this 'fix'.... if no joy by tomorrow, it goes back!

 

Thanks again for all your help gentlemen.

[MemphisBelle]

I intend to keep trying this 'fix'.... if no joy by tomorrow, it goes back!

 

Be careful with this, if you damage anythings while this process, you´ll kill warranty...

[Picksplitter]

thanks Memphis... understood. I've worked with electronics (assembly) most of my life. If it doesn't come 'gently' I will abandon the 'fix'. The silver 'keeper' isn't 'crimped' to the din connector properly so it should be painless!?

 

Thrustmaster has offered to send me a replacement part to replace myself if it comes to that.

 

Again, thanks for the support

[Picksplitter]

well, that was painless... repair was successful and no damage done! Qudo's to Robert @ Thrustmaster/France... exemplary customer service.

 

Joystick is now recognized by all and functioning in game. Off to re-map some buttons and see how this puppy works.

 

Thanks to all... your support is outstanding!

 

Bmon

 

Latest update... been flying @ 4 hours w/ new HOTAS... wow - I'd go thru this whole weekend again just to have this tool in my hands! More than worth the grief and uncertainty. My fingers are still looking for the x52 commands, but I shall adapt and overcome.

 

For anyone still wondering about the cost... I now wish I'd done this a year ago... a: it would be paid off by now and b: worth every blessed dollar! (and more, truly).

 

Nosewheel steering... I know how to turn it on and off, but without the joystick twist action (Y axis?), steering on the tar-mac is a bitch! Looking to find how others have re-mapped to deal with this. I shall re-adapt and overcome!

 

Landing... with the x52 it was always a finicky, touchy affair... with the Thrustmaster I'm landing at speeds I'd never attempt with the x52... solid, secure and true! Sing with me... I'm in heaven, I'm in heaven...

 

Bottom line.... don't wait another day... Do it!

Edited May 21, 2013 by Picksplitter