Vijar Posted July 20, 2013 Posted July 20, 2013 Ticket # 23748 Hi, I got a 60% Purchase Coupon for DCS with my TrackIR 5. It is an "Unlimited Time" offer for www.digitalcombatsimulator.com and I have to "Enter the below promotional code during check out". So I put everything I wanted to order into my E-shop Cart, but I didn't find a possibility to enter the Coupon Code during the check out process - tried multiple times and aborted on the payment page. Where can I use that code? Thank you and best regards
EtherealN Posted July 20, 2013 Posted July 20, 2013 Hi Vijar, We are aware of the problem in the system and are looking into it. Unfortunately I cannot say for sure when the problem will be fixed, but it is under investigation. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Kocrachon Posted July 31, 2013 Posted July 31, 2013 Promotion Code I have a Promotion code I got from buying a TrackIR 5 pro bundle for 60% off of a module. Ran through a sample transaction and there was no spot to enter the Promo code.
EtherealN Posted July 31, 2013 Posted July 31, 2013 Hi, We are very sorry for the inconvenience; there is a technical issue that we are working on that currently prevents our e-shop from accepting these codes. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Snake122 Posted August 1, 2013 Posted August 1, 2013 Any update on this? It will make the difference in me buying FC3 or not. I7-9700KF@5ghz, 32GB DDR4 3200, RTX 3090, Pimax 5k+, Virpil T-50CM2 base with Warthog, F/A-18, T-50cm, and VFX grips, Saitek X65F, Saitek Switch Panel, TM Cougar MFDs, TM TPR pedals, JetSeat and bass pucks, H640P for VRK, PointCtrl 3rd Space Vest project for basic G Seat/G Suit simulation
Vijar Posted August 1, 2013 Author Posted August 1, 2013 Not yet. I missed the summer sale by 1 day (perfect! ;) ), so I'm waiting on this one, too.
Kocrachon Posted August 1, 2013 Posted August 1, 2013 Any idea when we can expect to see it up? weeks, months?
monger Posted August 2, 2013 Posted August 2, 2013 Been over a month I've been waiting I missed the sale and now this. you all need some help or find a better company to run your web services..........
PandaSteak Posted August 2, 2013 Posted August 2, 2013 I also just got a track ir 5, I was looking forward to getting another module. Oh well, atleast it is an Unlimited Time offer so I don't have to worry about it expiring...
monger Posted August 2, 2013 Posted August 2, 2013 (edited) It's cool delete all you want, I can re-post it I'm Still waiting on this to be Fixed, as well as get a actual response to my support emails instead of a canned nonsense message. it's been well over a month and a half. you need some better IT Guys and customer support. Edited August 2, 2013 by monger
sobek Posted August 2, 2013 Posted August 2, 2013 It's cool delete all you want, I can re-post it Delete what exactly? Not one of your posts was deleted. Good, fast, cheap. Choose any two. Come let's eat grandpa! Use punctuation, save lives!
monger Posted August 2, 2013 Posted August 2, 2013 I had posted earlier, and its vanished. thats why I said that.
EtherealN Posted August 2, 2013 Posted August 2, 2013 Any idea when we can expect to see it up? weeks, months? I can't give such an estimate (yet) unfortunately, but the underlying cause is known and being worked on as a top priority. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
EtherealN Posted August 2, 2013 Posted August 2, 2013 It didn't vanish. You had posted in a different thread. ;) No worries, I'll merge the threads together. 1 [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Kocrachon Posted August 3, 2013 Posted August 3, 2013 It didn't vanish. You had posted in a different thread. ;) No worries, I'll merge the threads together. Can we expect any announcement on when this will be fixed, or will I need to check it everyday?
Thelane618 Posted August 6, 2013 Posted August 6, 2013 I also have been waiting over a month with my coupon. I really would like to buy huey but im not going to pay full price when i should have this coupon available.
Kocrachon Posted August 8, 2013 Posted August 8, 2013 As of right now I own every module except the heuy. A-10, P-51, CA, BS1 AND BS2 (which I bought at full price, because I figured it was a 10 dollar difference and didn't want to waste time downloading and installing both BS1 and 2), LOMAC, FC1, FC2, and FC3. The only product I can use it on is Huey, which I would like to do. And seeing as I cant get the huey on sale anywhere else, this is my only option. Is to wait for this to get fixed.
user6244 Posted August 13, 2013 Posted August 13, 2013 Delet Support request? Glad I stumbled onto this thread. Should I not expect answer to support request since this is a problem for everyone?:( Can I make a purchase then email the promotion code to support/sales then allow DCS to refund difference?:huh: “Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” ― Leonardo da Vinci
Tomtekopf Posted August 13, 2013 Posted August 13, 2013 I really hope this gets solved quick so I can buy my first module, can't really afford any at the regular price at the moment.
user6244 Posted August 15, 2013 Posted August 15, 2013 So glad this is my only problem My god folks, is DCS and all the modules created by just a few folks that are buried in forum and tech support questions that it is not even possible to get a response with tech support after more than 3 days? I mean dang folks I know I hate canned responses but for folks that put together some truly awesome mods and the DCS world itself, I am amazed at least they could not provide a canned response system wth the most prominent problems based on a search algorithm of your current problem as stated in your request and let folks know yeah we got a problem and we are working on it or hey our legal team is working on what have you... I mean yeah if you would at least say go ahead make the purchase email your code in and we will rebate the difference would show true customer support till the problem is resolved ....hell I would even go with snail mail of sending in coupon.......and then getting a check in the mail.... “Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, and there you will always long to return.” ― Leonardo da Vinci
nsGundy Posted August 15, 2013 Posted August 15, 2013 I'd just like to add that I am in the same boat. Just got my nice TrackIR 5 was planning on using the coupon with the A-10C module. Hopefully you get this resolved soon.
Kocrachon Posted August 16, 2013 Posted August 16, 2013 At this point I think it would be a safe bet that it is worth it for ED to pay another company to support them. Right now I don't plan to buy anything until I can use this coupon, as well as a few other people. Everyone who orders a TrackIR 5 is going to be disappointed when they get to this. This needs a quick resolution. ED is basically not gaining profit from this not working.
rsphil Posted August 16, 2013 Posted August 16, 2013 discount voucher from TrackIR? hi all i got a TrackIR set the other week and it had a discount voucher code in it for any module on DCS world, i was buying the A-10c and never saw an opportunity to input the code. any idea if these are still in use? i am after the Huey module and more in the future as this game is great and something i want to really get into to. this discount voucher would cut the cost down of one of these purchases. thanks
Kocrachon Posted August 17, 2013 Posted August 17, 2013 Already a topic on it. http://forums.eagle.ru/showthread.php?t=110234 It is very disappointing, it has been down for months now and no word on a fix. They say they know what the issue is but no clue how to fix it.
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