AussieM8

Hi all, Please send an email to AMD as S77th-Mustang has posted, I guess one good thing that has come from this so far is that we have people talking and messaging AMD about the Flashing White Box problem in 69XX cards. Here is my latest email to AMD (still waiting for reply) I posted your email reply on the DCS web site forum and I can tell you there are already a few people not to happy with your reply. http://forums.eagle.ru/showthread.php?p=1377563&posted=1#post1377563 To be honest I also felt that this was a poor response from AMD Senior Technical people, If you read a lot of your customers posts on DCS you will clearly see that it is an issue with the Cat drivers from 11.6 onwards. The only driver which doesn't produce the Flashing White Boxes as previously stated in game is Cat 11.6, why after this driver has the problem started? I cleaned out all traces of Cat 11.6 pretty much done what you emailed to do. Installed Cat 11.12 and I get White Flashing Boxes with Cat 11.12 and all the other Cat releases except Cat 11.6 this doesn't make sense!! Why does Cat 11.6 work and all the other versions produce the problem? ( 69xx cards as stated by others have this problem) no other cards I know of have this problem. I hope you understand my frustration with this and others, all we/I want is for AMD to get to the bottom of the problem. Maybe AMD could get a hold of a copy of DCS A10C Warthog and do a test run for your loyal customers, the game is only like $39.99 not much to pay to help your customers resolve this problem. I have been a long time supporter and buyer of your products over many many years. AussieM8 Windows 7 x64, i5-2500k @ 4.4 with Noctua NH-D14 CPU Cooler ,ASRock Z68 Fatal1ty Pro Gen 3 G.Skill Ripjaws 16gig DDR3,, HD6950 2gb, HOTAS Warthog,Saitek Combat Pedals and TrackIr 5 Using Deadman's Covers and Metalnwood's extension.

You know that's exactly how I felt Skeemo when I got the email from AMD! next card just might have to be Nvidia Lucky!!!!!

Hi all, Further update email from AMD in regards to Flashing White Box problem.if anyone wants to give it a try to see if it fixes the problem. I'm not tech savy when it comes to doing this! Dear Customer, Your service request : has been reviewed and updated. Response and Service Request History: Any type of display corruption is caused by communication breakdown that may be caused by any component including the card itself. We have also not seen this issue here at our support center which also suggests that trouble shooting should be applied first. The instructions below include trouble shooting steps for the card; this has a layout plan that consists of the following: · Thorough un-install and re-install of the drivers · Updating the motherboard’s chipset and BIOS · Ending all background processes leaving hardware and Operating System · Ruling out the operating system · Replacing the video card The instructions included are a complete trouble shooting guide to rule out the video card from causing the problem if the problem is not a known issue. The first step would be to clean out all aspects of ATI from your system. An attached document will guide you on how to remove the ATI files and folder from the system. The step will try to eliminate any files left from an old install that may be causing the new install to fail. Removing previous drivers from the system, Please also ensure that you remove any old display drivers from the system to try to eliminate. This will ensure that the operating system is not confused about what driver to use. Good third party utilities would be: Driver Cleaner: http://www.afterdawn.com/software/desktop_software/other_tools/driver_cleaner_pro.cfm Sweeper: http://downloads.guru3d.com/download.php?det=1655 Please note that both are third party utilities and have no affiliation with AMD. The next step in trouble shooting software is communication break down between the motherboard and the video card. Update both the bios and the chipset on the motherboard to ensure proper communication between the two chips. The north bridge chip on the motherboard which is called the 'Chipset' may be located in your motherboards manual. Try to identify the chipset and update this driver to the latest driver. Please do use the manufactures driver and not the driver provided by Microsoft. Verify the date in device manager the listing should be under Device manager in the System device's section. There you should be able to locate the PCI-Express entry or AGP entry if this is an AGP motherboard. This will ensure that communication flow from the video card to the motherboard is responding correctly. After installation reboot and test again. If the test fails we are still working with software trouble shooting, the next thing to eliminate would be any running background processes from the system. In your task manager should list your running processes underneath the processes tab. The number of processes running on a fresh install of Windows is around 17 processes. Try to narrow your software configuration to where you're only running the hardware, the application you are using. You may visit www.processlibrary.com to try to identify the non essential processes. Remove these processes and try to bring the number down to just the operating system. Test the application, if this fails you are left with just the operating system and the hardware to trouble shoot. To try to eliminate Windows causing a problem you may either reformat the system, or install a second hard drive with a fresh copy or Windows, install the motherboards drivers first and then the video card. Try to test the application, should this fail then you would be looking at hardware causing the problem. You may then http://support.amd.com/us/kbarticles/Pages/737-19285WarrantyServiceRequest.aspx or exchange the product at the point of purchase. If this is a partner produced board like Sapphire, Asus, Visiontek or TUL, ECT then warranty service will be provided by them directly. A second card would rule out the card is not defective. You may also test the card in a different system to see if the problem follows the card. Those are the complete steps to trouble shoot the video card. AMD support can only provide general trouble shooting steps, any registry hacks, or modification to files may be obtained by posting, or researching our online community forum at: http://forums.amd.com/game/ User discretion is advised, here. If complete trouble shooting from the above steps does not resolve the issue or if you are reporting any bugs to the driver team; then visit our website and report any bugs to the Catalyst Crew driver feedback team at: http://www.amdsurveys.com/se.ashx?s=5A1E27D27E29B0E3 Release notes listed on our driver page will provide known issues with the driver, as well as any resolved issues. In order to update this service request, please respond, leaving the service request reference intact. Best regards, AMD Global Customer Care Windows 7 x64, i5-2500k @ 4.4 with Noctua NH-D14 CPU Cooler ,ASRock Z68 Fatal1ty Pro Gen 3 G.Skill Ripjaws 16gig DDR3,, HD6950 2gb, HOTAS Warthog,Saitek Combat Pedals and TrackIr 5 Using Deadman's Covers and Metalnwood's extension.

Hi All, Further update from AMD. Here is the latest email I received from AMD, there is a small chance this White Flashing Box issue could be fixed. Dear Customer, Your service request : has been reviewed and updated. Response and Service Request History: We have checked your problem reports. Your BIOS and chipset drivers are up-to-date and no conflicts in your system could be discovered so far. I will escalate the case to our senior level technicians. Please note that we expect the newest driver version Catalyst 12.1 to come out in the next 5 - 7 days. Please check first if this new driver version will resolve the issue. In order to update this service request, please respond, leaving the service request reference intact. Best regards, AMD Global Customer Care Windows 7 x64, i5-2500k @ 4.4 with Noctua NH-D14 CPU Cooler ,ASRock Z68 Fatal1ty Pro Gen 3 G.Skill Ripjaws 16gig DDR3,, HD6950 2gb, HOTAS Warthog,Saitek Combat Pedals and TrackIr 5 Using Deadman's Covers and Metalnwood's extension.

Hi all, Some good news, I have had an email reply from AMD and they are going to look into the problem causing the Flashing White Boxes. I sent them a DxDiag report and a Belarc Advisor Profile report they asked for. Fingers crossed. Cheers Windows 7 x64, i5-2500k @ 4.4 with Noctua NH-D14 CPU Cooler ,ASRock Z68 Fatal1ty Pro Gen 3 G.Skill Ripjaws 16gig DDR3,, HD6950 2gb, HOTAS Warthog,Saitek Combat Pedals and TrackIr 5 Using Deadman's Covers and Metalnwood's extension.

Reading that response from Spyre is very disappointing, your right we need to keep hammering away! come on DCS pilots voice your opinion to AMD and fill out the (Catalyst Crew survey form) which Aries posted. We need as much support as possible to get AMD to fix the White Flashing Box problem. http://www.amdsurveys.com/se.ashx?s=5A1E27D27E29B0E3.

Hi Aries, Good find mate, I have filled out and submitted form. can't contact them by email as the site is down for maintenance. Cheers Windows 7 x64, i5-2500k @ 4.4 with Noctua NH-D14 CPU Cooler ,ASRock Z68 Fatal1ty Pro Gen 3 G.Skill Ripjaws 16gig DDR3,, HD6950 2gb, HOTAS Warthog,Saitek Combat Pedals and TrackIr 5 Using Deadman's Covers and Metalnwood's extension.

Hi, I have been following this problem for sometime now and another squad friend (S77th-Mustang) has been trying to get this problem fixed with no luck, it would be nice of AMD if they could look into the problem. I have not updated Catalyst from 11.6 for this very reason. Come on AMD support your customers who buy your products!! I purchased a HD 6950 2GB because of AMD's reviews!! please fix the Flashing White Boxes. Thank you Windows 7 x64, i5-2500k @ 4.4 with Noctua NH-D14 CPU Cooler ,ASRock Z68 Fatal1ty Pro Gen 3 G.Skill Ripjaws 16gig DDR3,, HD6950 2gb, HOTAS Warthog,Saitek Combat Pedals and TrackIr 5 Using Deadman's Covers and Metalnwood's extension.

Hi, I also posted on AMD site http://forums.amd.com/game/messageview.cfm?catid=233&threadid=157984&enterthread=y Mustang has been trying to get this fixed for months now! Cheers Windows 7 x64, i5-2500k @ 4.4 with Noctua NH-D14 CPU Cooler ,ASRock Z68 Fatal1ty Pro Gen 3 G.Skill Ripjaws 16gig DDR3,, HD6950 2gb, HOTAS Warthog,Saitek Combat Pedals and TrackIr 5 Using Deadman's Covers and Metalnwood's extension.