gdotts

Contact from customer support I've emailed DCS and Lockon support groups.... nine days later still heard nothing form either of them. It's 2009 and technology is to where it is not hard at all to respond to anyone if you try. I don't think customer support is trying at all. Why??

Contact from customer support I emailed both DCS and the new lockon customer support groups and still 9 days later heard nothing from both. Its 2009 and technology says i't's not that hard to respond if you do care about your customers. Why the delay??

“Groove” the forum Moderator does a bang-up great job of answering all replies for Digital Combat Simulations, thanks Groove! The problem I have is with your company’s customer support! I had an email request 9 days ago for customer support to contact me on a matter of payments to which I have heard nothing. I have noticed other customers saying the same thing about the customer support offered by support@digitalcombatsimulation.com and activation@lockon.ru This doest feel very nice to be dealt with like this. Why in this digital age can’t a support system be somewhat timely on response? I have provided ID, Password and given time to this but still no response! Why can't you be like Groove? Thank you!

Yes, but not informed of this from protx. Since protx is running the show for purchasing I feel it is their respossibility to infom to look for email stating progress. When I wrote protx on this they directed this to you.

As in several forum topics before this one, I also have accidentally been charged several times on 2 seperate bank accounts for 1 downloaded copy of Black Shark last Sunday. Did not see a look for email comformation for paynent verification during the transaction at credit card stage didn't help. I love this sim but can't afford multiple charges. I am willing to pay over $49.99 for a great game like this one is but would like some help after all this is a distressed economy and I for one am laid off! I have emailed the webmaster but no response has yet been given. Please have customer support email me on this matter. gdotts@gmail.com Thank you, Gayle Dotts

As in several forum topics before this one, I also have accidentally been charged several times on 2 seperate bank accounts for a downloaded copy of Black Shark last Sunday. No look for email comformation for verification was given during the transaction. I love this sim but can't afford multiple charges. I have emailed the webmaster but no response has yet been given. Please have customer support email me on this matter. gdotts@gmail.com Thank you, Gayle Dotts