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WINWING

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  • Location
    China
  • Website
    http://www.winwing.cn

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  1. Heyjax

    2/4/25 Can't access winwing web site.  Starting yesterday SimAppPro did not have my current flight stick listed, it said I needed to download another file.  WTH?  I tried to access winwing but your site is down and not loading.  I reinstalled the previous version .22 and the infamous java script error has returned.

    Any suggestions??
     

  2. WINWING
    Hello, We sincerely apologize for the inconvenience and frustration this situation has caused you. We understand your concerns regarding the defective MFD screen and the support process you encountered. Our goal is to provide prompt and effective solutions to our customers, and it appears we fell short in this instance. We appreciate your feedback and take it seriously as an opportunity to improve our service. To resolve this matter quickly, we would like to escalate your case to ensure that your warranty is honored and that you receive a replacement screen as soon as possible. Our customer support team will contact you directly to expedite this process. We value your support of WinWing and the feedback you've provided. Please rest assured that we are committed to addressing this issue promptly and to improving our after-sales support to better serve the flight sim community. Thank you for your patience and understanding. If you have any additional concerns, please don't hesitate to reach out. Best regards, WinWing Customer Support Team
  3. Kazoo

    I would like to know why WinWing does not support their products. Bought an F-16 ICP in January and only used it  a few times and the flimsy dobber switch broke. Customer service told me they do not warrant the switch. I have spent $2000 on WW products and cannot believe you will not warranty a 50 cent plastic switch. Email chain below.

    Hello, the RTN/SEQ button has broken on my ICP, It was never dropped or mishandled. I was using it while flying the F-16 in DCS and after a push to the right it became very loose and quit working.

    JessieChen [2024-07-24 02:09:51]
    Dear customer, The five-way switch on the ICP, being made of plastic material, should not be forcefully impacted, rotated, or pulled, as it may result in switch damage. This situation is not covered by warranty, we can provide you with the switch, but you need to pay for it

    Thomas Kozubek [2024-07-24 09:06:02]
    There was no force or impact, I was simply manipulating it like any other button. I have spent $2000 on your products. If you are telling me you are not going to warranty a poorly made 50 cent part then I will no longer buy your product.

    TommyLiu [2024-07-24 09:08:15]
    Dear customer,I will apply for you,please wait for my reply

    JessieChen [2024-07-24 22:00:45]
    Dear customer, we have applied for you, we would like to exempt the material cost, but you will need to pay for the shipping fees. Thanks for your support

    JessieChen [2024-07-24 22:00:48]
    Dear customer, we have applied for you, we would like to exempt the material cost, but you will need to pay for the shipping fees. Thanks for your support

    Thomas Kozubek [2024-07-24 22:35:10]
    Ok

    Thomas Kozubek [2024-07-24 22:36:19]
    How much is shipping?

    JessieChen [2024-07-24 22:48:27]
    Dear customer, plz confirm your address, so I can figure out the shipping fees:

     

    Thomas Kozubek [2024-07-25 11:34:27]
    That is correct. So you are aware, when I had an issue with a Thrustmaster flight stick they sent me a brand new one from France. You are making me pay for a defective plastic piece.

    spacehamster [2024-07-25 11:38:26]
    Dear customer, we are sorry for your inconvenience. But our ICP switch is under test before putting out in the market. This situation is not covered in our warranty. I will calculate the cost for you

    spacehamster [2024-07-25 11:39:22]
    Dear customer, this address has out-of-range fee. Because some remote or less accessible areas may have a higher surcharge than others.   The Out-of-Delivery-Area Surcharge and Out-of-Pickup-Area Surcharge rates are determined based on the corresponding tier of the ZIP code, postal code, or city of the shipment’s origin and/or destination location for International Express Freight and Parcel services.

    There are two suggestions:

    1. use another address with different postcode

    2. Or when you buy our product in global channel next time, we will try to pack it with the product, which will save you the freight

     

    1. Freediver72

      Freediver72

      I had the same experience. The dober looked cheap from the time I pulled the ICP out of the box. Now it just flops around. The buttons still work, but that switch is beyond cheap and ruins what otherwise is a good ICP. I’m currently looking for a switch to replace it with. I will have to take it apart.

      if anyone knows of a quality replacement switch, I’m open to suggestions.

      Winwing “customer service” is worthless. It one person sitting there with pre-written copy with different ways to say “your screwed”. I asked for a picture of the replacement switch to see if it’s been improved, they say they cannot talk to the development side so they don’t know the answer. Then how can suggestions be made to improve their product? They don’t care, at all.

  4. titi69 started following WINWING
  5. WINWING
    Hello, please keep SIMAPP running during gaming and try the cockpit view angle. If this issue still occurs, please contact our customer support, thanks.
  6. WINWING
    Dear customer: thank you for choosing us. You may try to adjust the brightness in the game options or bind the adjustment to the axis accordingly.
  7. WINWING
    Dear customer: thank you for using our product. All physical keys on UFC need binding/mapping, you may either bind them yourself or download corresponding mapping files from the cloud by SIMAPP PRO. For details, please consult the user manual or contact our customer support, thanks.
  8. WINWING

    WINNING Orion 2, 10th Anniversary limited version. Memorable LOGO, and special appreciation. All items will be available in May, please be sure to stay tuned. Flying with WINWING, into reality: https://wwsimstore.com/view/shopping.html

     

     

     

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  9. WINWING
    Dear customer: sorry for the inconvenience, please take a video and send it to our customer support and our engineer will help, thanks.
  10. WINWING
    Dear customer: those wire buddles are not interchangeable, please send us a ticket l the agent will arrange a replacement for you, thanks.
  11. WINWING
    Creative and imaginative.
  12. WINWING
    That's nice., thanks.
  13. WINWING
    What a professional genius.
  14. WINWING
    Hello, it seems your issue is specific, please contact our customer service and our agent will help you, thanks.
  15. WINWING
    Hello, please contact our customer support as Mr. MustangSally! shown above and our agent will help you, thakns.
  16. WINWING

    Huge screens, loyally replica simulators and a professional flight logbook.

    Pilot and co-pilot are ready to take off, easily immersing from cozy home into thrilling reality.

    Thanks Wild Bill Kelso for sharing the wonderful image

    PIT KL.jpg

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