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2/4/25 Can't access winwing web site. Starting yesterday SimAppPro did not have my current flight stick listed, it said I needed to download another file. WTH? I tried to access winwing but your site is down and not loading. I reinstalled the previous version .22 and the infamous java script error has returned.
Any suggestions??
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I would like to know why WinWing does not support their products. Bought an F-16 ICP in January and only used it a few times and the flimsy dobber switch broke. Customer service told me they do not warrant the switch. I have spent $2000 on WW products and cannot believe you will not warranty a 50 cent plastic switch. Email chain below.
Hello, the RTN/SEQ button has broken on my ICP, It was never dropped or mishandled. I was using it while flying the F-16 in DCS and after a push to the right it became very loose and quit working.
JessieChen [2024-07-24 02:09:51]
Dear customer, The five-way switch on the ICP, being made of plastic material, should not be forcefully impacted, rotated, or pulled, as it may result in switch damage. This situation is not covered by warranty, we can provide you with the switch, but you need to pay for itThomas Kozubek [2024-07-24 09:06:02]
There was no force or impact, I was simply manipulating it like any other button. I have spent $2000 on your products. If you are telling me you are not going to warranty a poorly made 50 cent part then I will no longer buy your product.TommyLiu [2024-07-24 09:08:15]
Dear customer,I will apply for you,please wait for my replyJessieChen [2024-07-24 22:00:45]
Dear customer, we have applied for you, we would like to exempt the material cost, but you will need to pay for the shipping fees. Thanks for your supportJessieChen [2024-07-24 22:00:48]
Dear customer, we have applied for you, we would like to exempt the material cost, but you will need to pay for the shipping fees. Thanks for your supportThomas Kozubek [2024-07-24 22:35:10]
OkThomas Kozubek [2024-07-24 22:36:19]
How much is shipping?JessieChen [2024-07-24 22:48:27]
Dear customer, plz confirm your address, so I can figure out the shipping fees:Thomas Kozubek [2024-07-25 11:34:27]
That is correct. So you are aware, when I had an issue with a Thrustmaster flight stick they sent me a brand new one from France. You are making me pay for a defective plastic piece.spacehamster [2024-07-25 11:38:26]
Dear customer, we are sorry for your inconvenience. But our ICP switch is under test before putting out in the market. This situation is not covered in our warranty. I will calculate the cost for youspacehamster [2024-07-25 11:39:22]
Dear customer, this address has out-of-range fee. Because some remote or less accessible areas may have a higher surcharge than others. The Out-of-Delivery-Area Surcharge and Out-of-Pickup-Area Surcharge rates are determined based on the corresponding tier of the ZIP code, postal code, or city of the shipment’s origin and/or destination location for International Express Freight and Parcel services.There are two suggestions:
1. use another address with different postcode
2. Or when you buy our product in global channel next time, we will try to pack it with the product, which will save you the freight
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I had the same experience. The dober looked cheap from the time I pulled the ICP out of the box. Now it just flops around. The buttons still work, but that switch is beyond cheap and ruins what otherwise is a good ICP. I’m currently looking for a switch to replace it with. I will have to take it apart.
if anyone knows of a quality replacement switch, I’m open to suggestions.
Winwing “customer service” is worthless. It one person sitting there with pre-written copy with different ways to say “your screwed”. I asked for a picture of the replacement switch to see if it’s been improved, they say they cannot talk to the development side so they don’t know the answer. Then how can suggestions be made to improve their product? They don’t care, at all.
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WINNING Orion 2, 10th Anniversary limited version. Memorable LOGO, and special appreciation. All items will be available in May, please be sure to stay tuned. Flying with WINWING, into reality: https://wwsimstore.com/view/shopping.html
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