Absolutely agree with you Coolts!! I bought an X-Box from PCWORLD and it developed a (common) problem so I took it back and they said I had to send it back to the manufacturer. I don't bloody think so matey! YOU send it back!!
Then it broke a further 3 times and I was getting pretty pi$$ed by now and when I took it back AGAIN, the fruitcake told me "because we've replaced it so many times, we can't do anything about it anymore". Hahahahaa, 9 months into it's warranty. You can imagine what I said.
Haldrauds also tried to get me to go to the manufacturer when my TomTom broke. I explained to them that I bought it from Halfrauds, not TomTom. I guess there's a lot of people who do exactly as they're told by their supplier. More fool them.