dallas48 Posted December 3, 2016 Posted December 3, 2016 hi, after d/ling the 2.0 update (20,000 + megs) I cant log in to the game. (invalid serial number) Did a repair, no help, changed my password , no help, made a ticket and reported the number that it gives me in red in the login screen. They cant find the number (checked it 4 times i know its right) and that i need to A, make a screenshot, and B, copy the log to them. I cant figure out how to copy and paste the log,( I know where it is), and I dont know how retrieve or post a screen shot. Id sure appreciate any help. Thx
dburne Posted December 3, 2016 Posted December 3, 2016 You just need to add them to a zip file to upload them. Don B EVGA Z390 Dark MB | i9 9900k CPU @ 5.1 GHz | Gigabyte 4090 OC | 64 GB Corsair Vengeance 3200 MHz CL16 | Corsair H150i Pro Cooler |Virpil CM3 Stick w/ Alpha Prime Grip 200mm ext| Virpil CM3 Throttle | VPC Rotor TCS Base w/ Alpha-L Grip| Point Control V2|Varjo Aero|
ED Team BIGNEWY Posted December 3, 2016 ED Team Posted December 3, 2016 a guide to logs is in my signature if it is a serial number issue I would contact support https://www.digitalcombatsimulator.com/en/support/ note: please do not upload anything to the forum showing a serial :) Forum rules - DCS Crashing? Try this first - Cleanup and Repair - Discord BIGNEWY#8703 - Youtube - Patch Status Windows 11, NVIDIA MSI RTX 3090, Intel® i9-10900K 3.70GHz, 5.30GHz Turbo, Corsair Hydro Series H150i Pro, 64GB DDR @3200, ASUS ROG Strix Z490-F Gaming, PIMAX Crystal
Blech Posted December 3, 2016 Posted December 3, 2016 Hi, Logs + Screenshot in a ZIP-File 1) Create a temporary folder like d:\ticket 2) Copy the subfolder \Logs to d:\ticket C:\Users\ xxx \Saved Games\DCS.openalpha\Logs 3) Screenshot DCS-In-Game Press keyboard "PRINT" Copy the screenshot from C:\Users\ xxx \Saved Games\DCS.openalpha\ScreenShots to d:\ticket 4) Screenshot Desktop/Browser/... Windows 7 and 10 ( Snipping Tool is a windows tool - no download needed ) Watch the short video http://www.capture-screenshot.org/snipping-tool/ Save the screenshot to d:\ticket 5) Create a ZIP-file Right-click d:\ticket Send to -> Compressed (zipped) folder You will get a file "ticket.zip"
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