HP Reverb Gen 2 works 10 Minutes | USB Failure

[LtSpoon]

Hey

Got my Reverb yesterday but i just can not get it to work.

 

After first start, the Reverb works for 10 Minutes. After the 10 Minutes i gets a shut down | Blackscreen and Windows says : Plug the Reverb into a USB 3+ Slot.

 

I tested several USB Ports, everytime same Issue.

WMR-Portal Failure Code: 1-4 / Check Cabel Superspeed USB 3.0 Port

 

Its a new Asus ROG Strix Z390 E Gaming Board. Latest Bios, Win 1903 with all Updates.

 

For Testing i connected the Reverb with the PC from my Son with the same error during the 1st installation: "No detection of USB 3.0 Superspeed". Thats not possible, its an Asus Prime B350 with 2 USB 3.1 Gen 2 Ports !

This morning, next test. And "wow", Reverb still works again. But only 2 Minutes. After the 2 Minutes the same as yesterday. Shut down and windows Error USB 3.0+ Superspeed Error.

 

Can someone help or is my new Reverb dead ?

 

Thx !

Spoon

 

 

PS. Sry for my English, but School is long ago :(

[kzial]

You can try to update your motherboard USB drivers. Also try to test the headset with all unnecessary USB devices unplugged (sometimes the bandwidth is shared among several USB plugs) and make sure that the headset is alone on it's USB controller.

[LtSpoon]

You can try to update your motherboard USB drivers. Also try to test the headset with all unnecessary USB devices unplugged (sometimes the bandwidth is shared among several USB plugs) and make sure that the headset is alone on it's USB controller.

 

- USB Drivers up to date

- tested Reverb with all other USB devices unplugged, in several Ports

 

WMR Test-Portal says all things ready for Reverb, after plug in the Reverb, Test-Portal says> No USB 3.0 Port available

 

Tested on second PC, same :cry:

[Baldrick33]

Just to confirm if it is overheating it might be worth trying it with a fan pointed at it. Not suggesting this is the solution but might help diagnosing if the issue is at the headset end or PC.

[Greyman]

Maybe try turning off power management on the associated USB device(s), via Device Manager.

[LtSpoon]

Maybe try turning off power management on the associated USB device(s), via Device Manager.

problem still exists :(

 

Just to confirm if it is overheating it might be worth trying it with a fan pointed at it. Not suggesting this is the solution but might help diagnosing if the issue is at the headset end or PC.

problem still exists :(

[Macka]

What power supply are you running. I had usb issues when I ran a 750w and upped to 850w and no usb issues since. I also have an Incitek internal PCI usb 3 hub which I had to use previously with other HMDs but now the reverb is direct on MB top usb ports. I have same MB. H version not the E version. Unfortunately if you tested on another PC you may have faulty Reverb/Cable.....hope not!

Edited August 24, 2019 by Macka

[LtSpoon]

Its an Corsair RM750x. That should be enough :huh:

 

I found out something new. Sometimes, when I plug the Reverb in after a reboot, it goes for about 2-5 minutes. Then Black Screen and USB Failure :cry: Sometimes a Data-Failure, and after that the USB Failure

[Macka]

Your probably getting a bit frustrated at this point. I would put it down to the Reverb as it was a similar issue to the early adapters with cable and usb probs so bite the bullet and get a new one sent. One of the bad ones might have slipped though into the new batch. Its a pain in the ass but I assure you its worth it when you get a good one. I cant go back to my Vive Pro after this. I am assuming you got a gen 2. Mine is made in week 30 and hasnt had a single issue. What is the 4th 5th and 6th digits in the serial number. It should say 930, or 924 etc. If its 929 or above Ithink, it should be a new one 2nd gen. There is a post earlier on in this thread with the corresponding dates etc.

[wormeaten]

Try one test. Remove all USB devices you got plugged it in, leave only Reverb and then try it out. Point is to minimize power draw from MBO USB controller. (USB controller is not equal as a connector) If this happened again return unit. If not buy PCI-e USB card with separate power supply. You have examples in this thread just look backward.

[LtSpoon]

Try one test. Remove all USB devices you got plugged it in, leave only Reverb and then try it out. Point is to minimize power draw from MBO USB controller. (USB controller is not equal as a connector) If this happened again return unit. If not buy PCI-e USB card with separate power supply. You have examples in this thread just look backward.

 

Reverb only @ USB 3.1 Gen 1 with xHCI Auto --> same Issue

Reverb only @ USB 3.1 Gen 1 with xHCI disable --> same Issue

Reverb only @ USB 3.1 Gen 2 --> same Issue

 

Tested Reverb @ third PC ( second Son :) ). WMR Test says :thumbup: during install WMR Test says > no USB 3.0 found. Its an MSI x470 Board.

 

Last Test tomorrow: Inatek PCI-e Card 2 port10 Gb/s

 

Somtetimes, after 2-3 Reboots, Reverb works for 2 Minutes. Nothiong changed

 

but I think, Reverb is broken :cry:

[Baldrick33]

Last Test tomorrow: Inatek PCI-e Card 2 port10 Gb/s

My Reverb won't work at all with an Inateck PCI-e card using the supplied or downloaded Inateck drivers. It does with the initially installed Win10 drivers, just something else to bear in mind!

[LtSpoon]

My Reverb won't work at all with an Inateck PCI-e card using the supplied or downloaded Inateck drivers. It does with the initially installed Win10 drivers, just something else to bear in mind!

 

 

I love it...thx for that Info. Did you buy another PCI-E Card thats works with the Reverb ?

 

 

I think sending back Reverb:cry:

[Shortcut]

Do Not use the Inatek PCI-e Card Drivers. My Reverb would not work with there drivers. I contacted Inatek and they told me to completely remove there drivers from my PC then restart the PC and let Windows load the Windows drivers. After I completed doing that everything worked great.

[Baldrick33]

I love it...thx for that Info. Did you buy another PCI-E Card thats works with the Reverb ?

Just don't install the Inateck drivers. Plug the card in, let Windows install it and it should be fine. I naturally think it better to load the manufacturers drivers rather than the generic Windows ones but it doesn't seem to work in this case!

[LtSpoon]

Inateck built in > Reverbs runs as before only 3-5 Minutes.

 

Restart PC -> Reverb runs 1-2 Minutes

Restart PC -> Reverb nut running

Restart PC -> Reverb runs Minute

 

Every Time USB 3.0 failure

 

Back to HP :cry:

 

Dont wanna back to my CV1 :mad:

[Baldrick33]

Inateck built in > Reverbs runs as before only 3-5 Minutes.

 

Restart PC -> Reverb runs 1-2 Minutes

Restart PC -> Reverb nut running

Restart PC -> Reverb runs Minute

 

Every Time USB 3.0 failure

 

Back to HP :cry:

 

Dont wanna back to my CV1 :mad:

Well it wasn't through a lack of trying! Frustrating :(

[LtSpoon]

I sent my reverb back to the seller. Was it maybe an old generation? Serial number was 931 ??

 

Since yesterday I have a new from HP directly, with the serial number 932 and have no more USB problems! I was able to fly the first few hours yesterday and I'm thrilled.

 

Many thanks to all who wanted to help me :)

[Hafer]

I sent my reverb back to the seller. Was it maybe an old generation? Serial number was 931 ??

 

Since yesterday I have a new from HP directly, with the serial number 932 and have no more USB problems! I was able to fly the first few hours yesterday and I'm thrilled.

 

Many thanks to all who wanted to help me :)

 

 

Strange. 931 must be the new generation, too.