VIRPIL Woes

[skypickle]

So I oredered a new stick (Mongoose) with a base (CM2) back in November. And it just came in last week.

 

 

 

 

And the only thing that works is the x and y axis. No twist.

None of the buttons work.

Got the latest virpil software and the thing says error 25 in a little red box.

Flashed the firmware. no improvement.

Restored to default settings. No change.

Contacted VIRPIL last week. They emailed me 3 days ago with a request for all my personal info and serial number of the device. Have not heard back from them.

[Eugel]

37 minutes ago, skypickle said:

And the only thing that works is the x and y axis. No twist.

What do you mean "no twist" ? 
I´m pretty sure that thing only moves on the x and y axis, and has no twist function.

Hopefully you didn´t try to twist too hard and damaged the connector or something...

[MAXsenna]

4 minutes ago, Eugel said:

What do you mean "no twist" ? 
I´m pretty sure that thing only moves on the x and y axis, and has no twist function.

Hopefully you didn´t try to twist too hard and damaged the connector or something...

Depends on the grip. OP probably meant that and not stick.

[skypickle]

I can change the LED colors in the 'head' so I know the connection is good. What is error 25?

[_Hoss]

Go on YouTube and search, I imagine you are not the first to see from all the Horror stories I  read on HOTAS/HOSAS/SIMPIT Discord channel. I'm sure someone on here can send you an invite. I'm on my notepad.

[Phantom88]

Anytime I'm having problems with a input device I always check in my control panel first to see if it's recognized  by Windows/PC.I test buttons etc. Then I look into the device software if I don't find a issue there first.

[dburne]

Sounds like a connection issue between grip and base. Have you tried reseating the grip?

[skypickle]

SOLVED: I figured it out. The culprit is terminal human stupidity. I flashed mongoos software onto a constellation stck. After I flashed the correct firmware, now it works. I report this imbecilic human error only to reassure everyone that flashing the incorrect firmware to any virpil device does not termianlly brick your hardware. I appreciate the time everyone took to respond. Eugel gave me a clue when he said the mongoose has no twist.