Duhs10 Posted February 23, 2024 Posted February 23, 2024 Product status is confusing to me on the website... I placed an order for the Top Gun MIP from the "Continental US Store." The MIP shows as an "Available Item." According to Winwing's response to my customer support ticker "Available Item" means "In Stock." So I placed the order.... however the order goes through as a "Pre-Order" and have received no further information other than a response about supply chains and strategies or something... I get that there is a language barrier, but there was not really any useful information given. Anyone have any experience or advice? I'm guessing hurry up and wait?
Duhs10 Posted February 23, 2024 Posted February 23, 2024 17 hours ago, Duhs10 said: Product status is confusing to me on the website... I placed an order for the Top Gun MIP from the "Continental US Store." The MIP shows as an "Available Item." According to Winwing's response to my customer support ticker "Available Item" means "In Stock." So I placed the order.... however the order goes through as a "Pre-Order" and have received no further information other than a response about supply chains and strategies or something... I get that there is a language barrier, but there was not really any useful information given. Anyone have any experience or advice? I'm guessing hurry up and wait? Hurry up and wait it is.... was told that 1 of the components is available in the US West warehouse, but not the US East warehouse. Since my address is closer to the East, it is a pre-order..... so I wait. Hopefully doesn't take too long to put the pieces together for shipping.
MustangSally Posted April 28, 2024 Posted April 28, 2024 Waited 4 weeks for my F-15E grips........patience is a virtue Ryzen 9 7950X3D - MSI MAG X670E TomaHawk MB, ASUS ROG Ryujin III 360 AIO 64gig Corsair DDR5@6000, Gigabyte GeForce RTX 4090 AORUS Winwing Super Taurus, Orion2, TO / Combat panels, Collective with Topgun MIP Winwing Skywalker pedals, NLR Boeing Mil Edition Simpit, 55" Samsung Odyssey Ark, Trackir
ops Posted May 6, 2024 Posted May 6, 2024 absolute WORST customer experience EVER. so far I recommended the stuff, from now on I'll warn everyone. DO NOT BUY THIS STUFF, if you run into problems you're on your own, they will ask you to put hours into repairing the stuff YOURSELF, a fresh arrived item that's obviously broken.
Blackhawk163 Posted July 20, 2024 Posted July 20, 2024 Their shipping is sloooooooow. I had ordered the spring damper cam kit from them as soon as they became available in the US and it took a total 10 days from an address that was 1.5 hrs away in NJ where that one is located. It’s super annoying when your order languishes in the packing stage for 7 days. As far as their customer service goes, I guess it’s alright. I received their pedals that was missing the damper front stand-off piece, and they shipped it to me from china. After I provided them information. It’s just the shipping. I wish they’d let me pickup locally. It would also save them on shipping. My first assigned aircraft is in my profile name Ryzen 9800x3d/64gb DDR5 amd expo/RTX 5090/4tb m2/ Win11 pro/Pimax crystal light Winwing Orion F16ex (Shaker kit)/Skywalker pedals/Orion 2 F15EX II Throttle/3 MFD units/Virpil CM3 Mongoose Throttle/Trackir 5 F-16/A10II A/C /F-18/F-15E/F-15C/F-14/F5E II/F-4/Ah64/UH60/P51-D/Super Carrier/Syria/Sinai/Iraq/Persian Gulf/Afghanistan/Nevada/Normandy 2.0
thhuni Posted July 24, 2024 Posted July 24, 2024 that's nothing, I'm still waiting for 3 months for an item, this shop is not even able to describe why they do not send or when the item is available again, I can only advise against this shop because they have nothing under control, 3 months is really a cheek, and without information why 1
JellybeanTiger Posted September 27, 2024 Posted September 27, 2024 Website is rubbish lol. No way of saving my address
MustangSally Posted September 28, 2024 Posted September 28, 2024 11 hours ago, JellybeanTiger said: Website is rubbish lol. No way of saving my address So you've had the same whinge in 2 threads? log a ticket in the CS portal and they'll sort it! Ryzen 9 7950X3D - MSI MAG X670E TomaHawk MB, ASUS ROG Ryujin III 360 AIO 64gig Corsair DDR5@6000, Gigabyte GeForce RTX 4090 AORUS Winwing Super Taurus, Orion2, TO / Combat panels, Collective with Topgun MIP Winwing Skywalker pedals, NLR Boeing Mil Edition Simpit, 55" Samsung Odyssey Ark, Trackir
JellybeanTiger Posted October 6, 2024 Posted October 6, 2024 (edited) They got the site fixed. Have a Winwing Ursa Minor in my hands. Amazing stick! TY Winwing for helping me. Very short delivery time also. Edited October 7, 2024 by JellybeanTiger
shelt Posted January 11 Posted January 11 I received mine before Christmas, just getting it set up. Very nice stick and throttle. I opted for the StrikeAce EX II throttle and ViperAce EX stick. Love it and the tons of buttons and switches. Upgrading from Thrustmaster Warthog, as that one works like the original purchaser, became very dishonest and not very precise. 1 Intel i7-3770K,Windows 10 64,Noctua NH-U12S ,ASRock Z77 Extreme4 ,G.Skill 32GB DDR3 2400,EVGA GTX 1080,ADATA XPG900x2 RAID 0, CM HAF XB Case,Thrustmaster Warthog,Combat Rudder Pedals,Logitech G930 with wireless TrackIR 5, 39" Insignia LED 120Hz Monitor, Oculus Rift
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