blackshark will not install

[ptwparkinson]

have paid for and payment has gone through

have downloaded from russian site and american site

tried 4 times now

will not install -- will install so far and then it says installation aborted setup was not completed successfully

have e mailed the company three times and no reply

 

!!!!!!!

 

very frustrating

[Groove]

Have you checked all the "help threads" on this forums section?

 

will not install -- will install so far and then it says installation aborted setup was not completed successfully

 

which error is displayed?

 

have e mailed the company three times and no reply

 

they are on vacation right now, there is a thread which is announcing it :)

[ptwparkinson]

they went on holiday 31 st december and I tried installation before this date

 

can`t find anything in the help threads

 

thanks for your reply

 

kind regards

 

Paul Woods

[ptwparkinson]

thought i had saved to notepad the error report but unfortunately not !!!

[ptwparkinson]

found this

 

have downloaded 4 times already

 

??????********

 

from Paul Woods

 

 

INSTALLING ERRORS? READ THIS!

Here are the most common Installer Error Codes which can occur:

 

Code 2 - ERROR_FILE_NOT_FOUND

 

 

Most probably the installer files are not in the same directory or you downloaded just one of them.

 

Code 3 - ERROR_PATH_NOT_FOUND

 

This error code might be triggered by a long install path or/and national symbols in the install path.

 

Code 13 - ERROR_INVALID_DATA (CAB broken)

 

You need to re-download the file(s). _________________

[Airway]

Hello, you can edit your post using the edit button ;)

PЬosting 3 posts in 7 minutes isn't helping the situation.

 

Did you put both files into one folder and then starting the installation?

 

Provide us with information so that we can try helping you.

[ptwparkinson]

tried again just now --- still the same and it is saying extract failed with error code 2

[ptwparkinson]

ok that`s it !!! I`ve had enough of this

I pm`d someone who advised me to put the two files into one folder and it should install ---- just tried it ---- no luck ---- not his fault though

 

I have now decided to ask for my money back and to definitely buy the CD from RC Simulations when it is available -- the advantage of the CD is that the full manual comes with it and I will get proper tech support from RC Simulations

[Airway]

Well at least I haven't found any information about your problem, except that you weren't able to install and something about an error code 2 ?!

 

Neither what you tried to install (I guess Black Shark anyway), nor what operating system you are using, nor what hardware your computer is running on was beeing told.

I don't even know who RC Simulations is.

 

You PM'd me with no information at all, just complaining that you were not ble to yourself.

But my PM box is not for messages where people are complaining about themselves.

 

And the last thing I mentioned is that you were trying to extract something.

What it is, noone will find out, I guess.

 

But hey, thanks for visiting us here in the forum :D

[ptwparkinson]

Well at least I haven't found any information about your problem, except that you weren't able to install and something about an error code 2 ?!

 

Neither what you tried to install (I guess Black Shark anyway), nor what operating system you are using, nor what hardware your computer is running on was beeing told.

 

I assumed that you knew that it was Blackshark because of where it was posted

you didn`t ask what operating system -- XP

or about hardware --- dual core etc etc 8800 ultra nvidia graphics card 4 gig ram and tons and tons of hard drive

 

I don't even know who RC Simulations is.

 

RC Simulations --- were the biggest flightsim stockist for a very long time and they were the organisers of the earlier big flightsim events which took place in Birmingham when Microsoft used to attend and deliver speeches and presentations about the next incarnation of flightsim etc etc They were there before anyone else and they are still a fantastic company --- they do a lot of work now with the Royal Air Force --- Bob Sidwick the owner is like myself a Private Pilot

You PM'd me with no information at all, just complaining that you were not ble to yourself.

 

not ble yourself ????? I am sorry ---- I just thought that you were an expert and that you might unsderstand the code 2 error

 

But my PM box is not for messages where people are complaining about themselves.

 

sorry to have invaded your privacy !! I don`t understand what you mean about where people are complaining about themselves --- i am not complaining about myself --- my complaint is that I have bought a download for Blackshark ---- I have downloaded both sets of files and it will not install because of the code 2 error message --- how on earth can that be a complaint about myself

 

And the last thing I mentioned is that you were trying to extract something.

What it is, noone will find out, I guess.

 

the thread is entitled " Blackshark will not install " ---- is it not obvious that I am trying to extract the files during the install process

 

But hey, thanks for visiting us here in the forum :D

 

good forum --- glad I joined --- will visit as aften as I can

 

BUT Blackshark has got me defeated and I definitely want my money back from them and as I say --- I will buy the CD from RC Simulations

__________________

[Acedy]

Fellas, take it back to PMs please, will you?

 

ptwparkinson, you mentioned that you extracted files? Does that mean that you manually extracted the Data1.cab file using Winrar or another program? If so this is wrong. All you need to do is to download the setup.exe and Data1.cab files, put them into the same folder and start the setup.exe, then follow the steps of the install wizard. Don't do anything else with the Data1.cab, just move it into the same folder as the setup.exe.

[ptwparkinson]

No I did not try to extract the files manually

 

here is the process

 

purchased Blackshark on my credit card

 

got confirmation

 

downloaded the set up and the Data1.cab file

 

tried to install by using the set up icon

 

started the install process and stopped ( in the same place each time that I tried )

 

this is when I got the message install aborted - set up was not completed successfully -- then when I looked at the details it said Extract failed with error code 2 ---- so it wasn`t me manually trying to extract anything -- it was the install process

 

then I did a search and found the set up and Data1 files ---- I then dragged them onto the desktop --- then I opened a new folder calling it Blackshark --- then I dragged and dropped the two files into the new folder -- then I tried installing from the set up icon in this new folder and I got exactly the same results ?????

 

sorry guys ------ I think I will definitely give up on the downloaded version and I will just have to wait until the CD version is out and hopefully either get back my money or get them to send me a CD version instead --- although as I have said I would rather buy from RC Simulations because they give excellent technical support for any product which they sell !!!

 

thanks for your post Acedy

 

from a very very frustrated Paul Woods

[ZaltysZ]

What have you used for downloading? Maybe a browser? Browsers are notorious for corrupting large downloads. Use download manager (something like http://www.freedownloadmanager.org/ or similar).

[Cyclic]

Paul

 

My mate had the same problem. luckily we had both down loaded both the black shark files so we played around swapping files and we found that his 800mb (Not the EXE file) file was slightly corrupted during the download process. We used my file and bingo it worked a charm.

 

This does happen every now and then especially if you have a break in the file transfer even though your using a Down Load Manager.

 

Try Downloading the smaller file again first and see if that works if not DL the EXE file. Maybe a friend of yours has it that lives near by if not hope you have a fast connection so the DL is not to painful.

 

Cheers

 

Cyclic

[Groove]

Paul, check your PM here on forums.

[Ulrich]

Code 2 means Data1.cab file is not found and nothing more. Did you download files under the same account you run setup with? What is the path of the folder where both files are located? Could you try to move them to the root directory and run setup from there?

Edited January 6, 2009 by Ulrich

[ptwparkinson]

Code 2 means Data1.cab file is not found and nothing more. Did you download files under the same account you run setup with? What is the path of the folder where both files are located? Could you try to move them to the root directory and run setup from there?

__________________

Thanks for that

 

when I had paid I just downloaded both sets of files ie the set up and the Data1.cab

 

as suggested I dragged and dropped each of these into a new folder and tried to run the set up from the bew folder

 

same problem as before

 

questions

 

how do I find the path of the folder where both files are located

 

how do I move them to the root directory

 

why am I not receiving any support whatsoever from the Blackshark company

 

they have not bothered to answer any of my e mails

 

i have a private pilots license / twin rating / night rating / IMC rating and was flying cessnas 152 , 172 , the Rallye 150 , Piper Warrior `s and up to the Archer , Beech Duchess Twin , and the Twin Aztec total time logged approx 800 hours ----- have stopped RW flying until the kids are more grown up and they are not intent on gobbling up all of my spare cash and so FSX with VATSIM keeps me going ( when I have the time !!! )

 

so I am not exactly thick ---- but when it comes to computers ( I am totally thick in this area ) all I want to do is to use the web , word , excell , skype and all of the other user friendly applications

 

I just don`t have the time to fiddle around manipulating root directories , folders and files etc etc etc

 

every other download I have had ( flight sim connected ones ) just download and run automatically --- I have never had this kind of problem before

 

I think that all Blackshark have don here is to try to make some quick money by releasing as a download to catch the xmas market --- and then what do they do ---- they go on a long holiday without leaving any backup to give technical support

 

I have to salute and congratulate them for the excellent job they have done by building and creating Blackshark and I am sure that if I can get it up and running I will be totally immersed in the learning curve ---- BUT WHAT IS THE POINT IN RELEASING A PRODUCT WHICH SENDS EVERYONE INTO THE FORUMS TO TRY TO FIGURE OUT HOW TO GET THE PRODUCT BASICALLY JUST RUNNING ---- surely we should not HAVE to use the forums just to find out how to make the thing work --- forums are more important when it comes down to sharing the detail of the simulator/game

[alx]

I know it could be a "pain" for you maybe, but i would suggest to download the files again, they or one of them might be really corrupted :(

And above suggested Download Manager is imo must, or at least it gives you higher chance for success.

 

I hope you make it work, because the game is just awesome ;) With all of its pros and cons ;)

[ptwparkinson]

I told the tech support over at Blackshark by e mail yesterday that i have given up on the download and I want a CD copy ( when available )which i don`t mind paying more for otherwise I want my money back

 

NO REPLY !!!!!!!

[ZaltysZ]

You seem to like the idea "customer is always right" and try to put pressure with "I gave up" and "I want my money back". Somehow I think it won't make good results. Most people, which are trying to help you, are not working for ED, they are just community members and are offering help because of ... (I don't know really why, maybe because of kindness). If you have problem, we will try to resolve it, but you will need to cooperate. Be kind and you will be rewarded. :devil:

 

You have stated that you are not good with computers. Well, this fact is important and makes helping you more difficult.

 

Root directory in Windows is the top most directory of disk (i.e. "C:\", "D:\" and etc.);

 

To get the path of file (the directory where it resides) press right mouse button on file and choose properties. The path will be shown after label "Location".

Edited January 15, 2009 by ZaltysZ

[Acedy]

how do I find the path of the folder where both files are located

 

Right click on the file, select the properties option. The path is shown in the "location" field on the "General" tab, for example: "C:\Users\Admin\Desktop"

 

how do I move them to the root directory

 

The root directory is the topmost directory of the folder hierarchy, i.e. C:\ if you have only one harddrive.

[ptwparkinson]

You seem to like the idea "customer is always right" and try to put pressure with "I gave up" and "I want my money back". Somehow I think it won't make good results. Most people, which are trying to help you, are not working for ED, they are just community members and are offering help because of ... (I don't know really why, maybe because of kindness). If you have problem, we will try to resolve it, but you will need to cooperate. Be kind and you will be rewarded. :devil:

 

sorry but you have got this totally toally wrong

I am not criticising forum members and I am grateful for their help

I am putting the pressure on the Blackshark company ---- they are the ones who have not even bothered to reply to my e mails

I am definitely going to give up with the download now --- tried downloading yet again and it stopped downloading near the end !!!!!! thats a new one !!!! can`t waste any more time ----- will probably have to write off the money I paid for the download --- but it will cost them in negative publicity --- if they had even sent me one e mail saying that they will look into this I would be happy ---- however i am now extremely angry -- I will start by contacting Barclaycard and I shall explain the situation to them and hopefully they will refund me and then retrieve the money from the company

You have stated that you are not good with computers. Well, this fact is important and makes helping you more difficult.

 

Root directory in Windows is the top most directory of disk (i.e. "C:\", "D:\" and etc.);

 

To get the path of file (the directory where it resides) press right mouse button on file and choose properties. The path will be shown after label "Location".

 

thanks for that --- but again ---- why should I now have to take a PHD in computers just to make a game work !!!!!

 

Again --let me say that I am most grateful to you guys in the forum --- you are giving your time for nothing --- ED just can`t be bothered and they do not deserve my support as a customer __________________

 

regards

 

Paul Woods

 

Wir sehen uns in Walhalla.

[ZaltysZ]

In fact ED has responded. Not by email, but by posting in this thread. Look under posters avatars and you will see who is affiliated with ED. It is tradition that support is given via forum and not by email. It is good way because

 

1)Community can add their help;

2)Community can directly talk to developers;

3)Resolution to single user problem can be viewed and used by other users.

 

You may ask why number of post from ED is so small. Well, why should they ask the same questions which are already given by community members? It just might look like there is no support, but in fact support is offered.

Edited January 15, 2009 by ZaltysZ

[Acedy]

thanks for that --- but again ---- why should I now have to take a PHD in computers just to make a game work !!!!!

 

Mate,

 

1. as ZaltysZ said, someone from ED already responded to your problem (see Ulrich above, he is head of the testers team)

 

2. To be honest your rant is a bit inconsequent: you want help from ED, but in order to help you people need to get more information from you, so its actually you who needs to get active. Ulrich asked you two simple questions which you didn't bother to answer yet, and which by no means require a PhD in computer science, only basic computer skills.

[ptwparkinson]

Mate,

 

1. as ZaltysZ said, someone from ED already responded to your problem (see Ulrich above, he is head of the testers team)

 

why have they not responded to my faxes --- I have published in these forums what the problem is and so far it has not been resolved --- all I want form them is a cd copy which I have asked them for and I will pay the difference in price between the download and the cd and they have not replied on this yet

 

2. To be honest your rant is a bit inconsequent: you want help from ED, but in order to help you people need to get more information from you, so its actually you who needs to get active. Ulrich asked you two simple questions which you didn't bother to answer yet, and which by no means require a PhD in computer science, only basic computer skills.

 

How can you describe my complaint as a rant and how can you say it is inconsequential ---- I HAVE PAID FOR SOMETHING WHICH I HAVE NOT YET RECDEIVED --- I AM A CUSTOMER AND I AM NOT SATISFIED AND I HAVE EVERY RIGHT TO VOICE MY COMPLAINT ----- all I want now is the cd version when it is released --- have already lost all of the weeks since downloading and I am now prepared to wait until the CD is available

__________________

~Saturnkind~