Refund on the F-15E

[Art-J]

The answer was given by NL on the last page of "What's the status" thread in Razbam section of the forum. No refunds is still a general policy, albeit requests are hadled on individual case basis and may (or not) result in some form of a refund (for example with ED miles/credits/whatever they're called nowadays). 

Your best bet ATM is to contact support and see how it turns out for you.

[PhantomHans]

On 6/4/2024 at 12:52 AM, Art-J said:

The answer was given by NL on the last page of "What's the status" thread in Razbam section of the forum. No refunds is still a general policy, albeit requests are hadled on individual case basis and may (or not) result in some form of a refund (for example with ED miles/credits/whatever they're called nowadays). 

Your best bet ATM is to contact support and see how it turns out for you.

So it sounds like Razbam is done and all their modules are toast?

[subseauk]

On 6/4/2024 at 6:52 AM, Art-J said:

The answer was given by NL on the last page of "What's the status" thread in Razbam section of the forum. No refunds is still a general policy, albeit requests are hadled on individual case basis and may (or not) result in some form of a refund (for example with ED miles/credits/whatever they're called nowadays). 

Your best bet ATM is to contact support and see how it turns out for you.

Can someone with a bit more knowledge than me please tell me how to contact ED support ref a store credit as I cannot seem to find the relevant place to do this?  Thanks.

 

[eFirehawk]

On 6/6/2024 at 6:40 AM, PhantomHans said:

So it sounds like Razbam is done and all their modules are toast?

If it comes out to any conclusion other than all modules are toast, I will be extremely shocked.

[Art-J]

3 hours ago, subseauk said:

Can someone with a bit more knowledge than me please tell me how to contact ED support ref a store credit as I cannot seem to find the relevant place to do this?  Thanks.

Haven't done it myself, but I'd say proceed as you would in other support case, ie. go to the ED website, choose "Support" from the top menu, then "User support" -> "Create a ticket" and follow instructions in "Order, purchase, payment" category.

[Adder_69]

Firggin turds. 1st VKB takes me to bed without dinner now this ty very much next time remind me to bring the KY

 

[BoomBoom]

Anyone who purchased the F15E, including myself, should automatically have an in store credit to the value of. IMHO. Then no one gets hurt.

[markturner1960]

15 hours ago, Art-J said:

Haven't done it myself, but I'd say proceed as you would in other support case, ie. go to the ED website, choose "Support" from the top menu, then "User support" -> "Create a ticket" and follow instructions in "Order, purchase, payment" category.

I have tried this and there is no refund category to choose.....

[Art-J]

I'd say there cannot be such category because modules sold here rather than on Steam have never been refundable apart from special occasions like Hawk debacle and the current one.

Choose whichever different category then and describe what your request is.

[Skelator117]

Here's what I posted in the "Many Bugs for 2.9.555" Forum before I found you guys discussing the issue here
As an aside, I've the AV-8 Harrier, M-2000, Mig-19 and the F-15E from RB....My friend said that hw was seeing a problem with hovering in the Harrier at 2K of fuel....(he thinks this is related to the 3rd party and ED debacle...). And then there is the Youtube video about the F-15E....anyhow plese see the text that I wrote in the other forum...

I hate to address the "Elephant in the Room", but has this issue of silence between the 3rd party developer and  ED been resolved?
After being away for an extended period of time, I noticed a youtube video about other RB modules going dark (or being Dead)....One of which was the highly anticipated F-15E
I've spent a large amount of money @ $1000 since 2013 buying modules for myself and for friends in my Flight Sim community.
Now I am seeing videos and post about bickering between the 3rd party developer and ED.
One of my squadron mates called me this morning and said that there is something from ED about refunding the Dead modules that were produced by the 3rd party....True?
Actually, I could care less about a refund.  I just want to fly what I purchased (which was in good faith).  I could care less about the politics (which I hate), just get our stuff fixed, refund us, or release it to the community and let them fix it ala the gang that put the T-45 or A-4 together....Those were bang up jobs!

Sorry if this post angers people out there, and if it does, please direct me to Matt Wagner or someone at ED.
We paid for a product....it's time for the powers that be to deliver...'Nuff Said
 

Thanks for allowing me to vent my frustrations....
Skelator

[PhantomHans]

I'll second @Skelator117s closing thoughts.

 

I just want what I paid for.  Now and in the future.  EagleDynamics and Razbam need to come to an agreement that will satisfy the consumers.

 

Going forward I want to know that I can rely on two things if I decide to buy more DCS products:

 

1. My product will be working and supported.

2. I will have access to use my product.

 

This means everything patched and working, or a patch upcoming if it's broken, and this means authentication servers online and working, or alternatively an official patch to release us from that requirement, if the servers are to be taken offline.

[Skelator117]

This is abysmal....Just tried to fly the Harrier with my Squadron Mate.  He had a problem hovering with a low fuel load and trying to go to full power.  He thought it might have been his system, but know....I had the same issues..the Harrier is broken too.

ED and 3rd Party need to stop this and get it fixed.  They can bicker off line somewhere else and leave us (the ones who supported them) to our own devices of flying in the game...