Crystal shuts down after several minutes ?

[Shack]

My Crystal shuts down after only several minutes of being activated.  Connections all show green in the Pimax app and the battery well charged.  Anyone else experiencing this ?  I did get a new computer and have adjusted the USB power saving to disabled ...

[oCMANo]

Does it shutdown while your playing or only when it's started, but no game is playing?  Mine will shutdown the screens after about 5 minutes, but stays connected, if I don't start any games.

Edited July 8, 2024 by oCMANo

[Shack]

Same.  Even with no games playing it’ll stay powered for 2-3 min and shut down. Weird. 

[Calvin.Pimax]

Hi there!

Are you currently using the powered hub? If so, we recommend trying to connect the cables directly to your PC to see if that resolves the issue.

Still having trouble? Double-check the DP extension cable for any loose connections.

[Shack]

Thanks. I did try the cables directly unto the computer as well as check the HDMI cable.  I also connected a USB C cable to the right side of the Headset but it apparently has not helped.  I'll try these again and advise. 
 

would open XR , etc have any impact ?  The crystal shuts down before any games are started.  I only fly DCS and MSFS2020 ( the Steam version ) 

Edited July 9, 2024 by Shack

[Calvin.Pimax]

Nope, it has nothing to do with OpenXR.

If that's the case, the last thing you might want to try is the DP extension on the left side.

Remove the gasket and pull out the DP extension, then connect the DP cable directly into the headset. I suspect it might be a loose connection or a faulty extension.

[Shack]

On 7/9/2024 at 10:16 PM, Calvin.Pimax said:

Nope, it has nothing to do with OpenXR.

If that's the case, the last thing you might want to try is the DP extension on the left side.

Remove the gasket and pull out the DP extension, then connect the DP cable directly into the headset. I suspect it might be a loose connection or a faulty extension.

Still an issue.  If you google online, apparently this issue is rather widespread.  

[Calvin.Pimax]

Hey Shack,

I suggest filing a support ticket so our tech support can check if the battery and cable are working properly. If the headset shuts down after 2-3 minutes, it might be a hardware issue.

Also, if you're using a hub to connect the headset, try connecting it directly to the motherboard instead.

[Shack]

10 hours ago, Calvin.Pimax said:

Hey Shack,

I suggest filing a support ticket so our tech support can check if the battery and cable are working properly. If the headset shuts down after 2-3 minutes, it might be a hardware issue.

Also, if you're using a hub to connect the headset, try connecting it directly to the motherboard instead.

I filled out a support ticket at Pimax.   I dont think this is a connection issue as it shuts off intermittently - sometimes it stays connected throughout a gaming session and at other times, it just disconnects - all with good battery power. 

[Calvin.Pimax]

I’d recommend waiting for tech support to diagnose your setup and headset. They’ll be able to identify the root cause and provide further assistance.

Personally, I doubt it’s the cable or extender.

[Shack]

The good people at Pimax figured out my issue.  All is well again with the Crystal 

[Tom Kazansky]

56 minutes ago, Shack said:

The good people at Pimax figured out my issue.  All is well again with the Crystal 

What has caused your issue and how did it got solved? It might help others to know.

[Shack]

On 8/1/2024 at 11:51 PM, Tom Kazansky said:

What has caused your issue and how did it got solved? It might help others to know.

I apologize for not having expanded - I selfishly launched into missed DCS flying.

 

My connections from / to the HUB were not set correct.  This video made it very clear for me. 

 

 

[Tom Kazansky]

1 hour ago, Shack said:

I apologize for not having expanded - I selfishly launched into missed DCS flying.

 

My connections from / to the HUB were not set correct.  This video made it very clear for me. 

 

 

No worries. Thanks for the answer and the video. 

[Hillman]

Hi,

I have a similar problem with my Crystal Light. (It might happened after playing for approx 45 minutes or much sooner). Seems like some power-saving or something, but I cannot find any setting in the software for this.

I have tried both connecting the usb-b directly to the motherboard and to a powered usb-hub.

Pressing the power-button on the HDM (most forward, right button) seems to be the only way to get picture&sound back again.

Very annoying in the heat of the battle!