What kind of support is this???

[viper6]

I have been waiting for a response for two days. Why can’t you give me the courtesy of at least we don’t know or we are working on it or we stole your money now shut up or something? I have sent emails to every address you have listed on this site no response. What kind of company are you? Do you just ignore your paying customers? Are have you indeed stolen my money and now hope I will just go away? I would hope not. So here agene my order number is TXN2Q65QFFTTHXCVLA. WHEN WILL YOU SEND ME THE PRODUCT I PAID FOR?:mad:

[EtherealN]

I'd caution that you will get a better response if you remain courteous. No sense getting agressive until you know what is what.

 

The interesting question though is: which version did you purchase? As far as I know all versions on the digitalcombatsimulator.com website are digital distribution copies - that is, they are not mailed to you, you download them through the site.

[159th_Viper]

I have been waiting for a response for two days. Why can’t you give me the courtesy of at least we don’t know or we are working on it or we stole your money now shut up or something? I have sent emails to every address you have listed on this site no response. What kind of company are you? Do you just ignore your paying customers? Are have you indeed stolen my money and now hope I will just go away? I would hope not. So here agene my order number is TXN2Q65QFFTTHXCVLA. WHEN WILL YOU SEND ME THE PRODUCT I PAID FOR?:mad:

 

 

You're gonna look pretty damned silly if you have purchased the Digital Download..........:music_whistling:

 

 

Now - assuming that you have, and that you have taken a further coupla minutes to get over the embarrasment of it all and contemplated a suitable apology to everyone you have managed to irritate with your rant..........do the following:

 

Navigate to the 'Home' tab on the Top Toolbar and click. Will be taken to the DCS homepage. Login with your Forum username and password. Navigate to Files/Products and you will find your copy of DCS:Black Shark together with your serial ready for download.

 

If it is not the Digital Download of DCS:Black Shark which you are referring to as your 'Product' then you have gotta be more specific ;)

[viper6]

I just wanted what I paid for. is that too much to ask?

 

First I would like to thank you two for at least replying and trying to help me. I’m sorry if offence was taken. But the sad thing is to get any kind of answer this is what I’ve had to resort to. I have left emails with every email address listed on this web site. I have posted nicely in the customer service forum. All I want is the simple common courtesy of sir I’m sorry you are having problems we will look in to it and get back with you as soon as possible. I can’t even get that. Whatever happened to customer service, my first message was quite nice see the post titled “when will my cd ship” it sat for two days without answer, now going on three. So yes my tone is a little testy for that I’m sorry. So could someone please tell me where my product is? As far as did I purchase a downloadable version see below. I ordered this on 8/17/2009.

 

Dear xxxxxx,

Thank you for your order. Your payment has been processed successfully.

Thank you for purchasing our products!

 

Please quote your order number TXN2Q65QFFTTHXCVLA in all correspondence with either The Fighter Collection or Sage Pay.

 

 

 

 

 

Order total: 45.85 USD

Card used: xxxxxxxxx, United States - Visa Debit / Delta - XXXX XXXX XXXX0 - Attempt:2

 

You bought: DCS E-shop

Description

 

Quantity

 

 

Item Value

 

 

 







 

 

 







 

 

 







 

 

DCS - Black Shark (DVD box)

Item Tax

Item Total

Line Total

 

1

 

 

$39.99

 

 

 







 

 

 







 

 

Delivery

$39.99

$39.99

 

1

 

 

$5.86

 

 

 







 

 

 

$5.86

$5.86

Edited August 23, 2009 by viper6

[Panzertard]

viper6 - ED is a rather small developer, so it may be possible that the folks handling support / email / orders are sort of swamped sometimes. I know, thats a good excuse - but it may be an explanation.

However - I doubt that you will be ripped off. But keep bumping the forum / email may give you an answer.

 

Right now it's weekend, noone is wathing the forum nor the email - but let's hope they catch your requests next week :)

(Ah, I remember ordering in the early days of internet .. "please allow 28 days for delivery" ... everything is supposed to spin faster these days ;) )

[Acedy]

Hey viper6, it is exactly like Panzertard says, if you have sent an email on friday it is likely that they could not process it anymore before the weekend. Please be patient, somebody will get back to you. :)