IM ABOUT TO FREAK OUT!

[Jordan4]

I need some valium or something cause im about to freak. My HOTAS WARTHOG throttle module fell off of my chair and landed on the mic switch and it BROKE OFF! Does thrustmasters have good customer service? Do I still have warranty? HELP!!!!

[159th_Viper]

Yes they have excellent after-sales service. Just e-mail them, explain your circumstances (with photos) and they'll set you straight.

 

Is your Floor allright?

[Quirkitized]

When I bought my warthog, the mic switch was already broke, so I never got to use it and never bothered with warranty. The wires for mine we're disconnected and the switch itself wasn't working correctly.

 

I can't be of help, but if you ever get this fixed from TM or repair yourself i'll be interested in hearing about it.

[LiveBait]

Do not despair, as viper says they have excellent customer service.

I contacted them asking how much for a replacement "white ring" as there was no resistance on the stick around the centre point. After some back and forth, and providing some photos, they sent me the whole black cup, with the white ring. They never asked me to pay a cent, not even for postage(Germany to Australia). And all this happened well out of warranty.

Stop freaking and fire off an email... good luck

[JaseGill]

Hi,

I caught mine whilst building my cockpit and it landed on the Lights Pinky on the outside of the throttle.

Busted it up internally and I was mortified.

Contacted TM, assured them that I could solder some wires and they sent me the whole end enclosure panel of the switch with the switch and wiring installed. All I had to do was de-solder the old and solder the new.

Awesome after sales and even though I admitted I broke it they still sent it free.

J.

[Sci2]

it does cost a bit but its all worth it!

def when you have a problem with it like broken parts

[EtherealN]

Is your Floor allright?

 

I wondered the same.