I have decided to say goodbye to the DCS community and DCS as a whole.
I have been playing DCS for 2 years now and have enjoyed being able to fly the various modules, Tomcat, F18, Huey, Gazelle, F16 to name a few but unfortunately some elitist members of this “community” make it not a nice, actually extremely toxic place to be.
I have seen it time and time again whenever anyone voices a legitimate grievance (Usually comes down to a complete lack of communication) there are a selection of White Knights and apologists who will take it upon themselves to ridicule, belittle and attack this customer for even daring to voice their grievance.
We saw it with the debacle that was the Supercarriers launch back in April. People were understandably aggrieved that not only was the module that they’d paid for delayed (This is understandable in software development I know) ED left it until a few hours before launch to communicate that. Even when customers were asking outright about a delay the day before, members of the ED team were evasive and told their customers “Don’t overthink it, it’s not as bad as you might think”. Once it was delayed any customer who dare put their head above the parapet was rounded on by a vocal few members. I read over and over “I’m glad I’ve brought popcorn” or replies from these, frankly Assholes aggressively defending ED and saying it’s an early access module and to get over it. As paying customers these people are well within their rights to complain at ED but no they were bashed by ED apologists for even daring to be miffed by the contemptuous communication shown.
Again last week we saw the same when one of Heatblur’s customers voiced his opinion that he was miffed because HB waited until the day of the patch to actually announce that the F14A won’t be included and will be released on the 18th instead. As pointed out by Mike, Heatblur never announced that the -A was part of the patch but they were well aware that they’d stated it would be in the October patch which lead people to think it was going to come in the November one as there was no patch in October.
HB knew that people were expecting the launch on that day but again chose to wait until the 11th hour to actually communicate that it wouldn’t be releasing to their customers. This customer mentioned that he’d taken the following day off work as he was excited to fly the A. (Everyone takes time off work to enjoy their hobbies even all you white knights) again this customer was attacked, ridiculed and belittled for daring to point out that HB should’ve communicated the A wasn’t going to be included in the Patch earlier as they knew people had expectations as it had been a buzz in the forums for several weeks.
To all you apologists out there. These people are customers of Eagle Dynamics, Heatblur or any other DCS developer. They have invested their money into DCS. Who are you to tell these customers that they can’t voice their opinion, as paying customers this is their right, Early Access is not an excuse for a lack of transparency or abysmal communication and you DCS apologists would all do well to remember that.
Eagle Dynamics you have a good product, a product that I have spent well over £1000 on not to mention the peripherals I’ve purchased to play it but I will not be supporting you any longer people always say “Vote with your wallet” so that is what I’m doing by not purchasing any new modules for your sim. It is 100% solely due to this awful, toxic, elitist community,
who knows how many customers you’ve lost because of it.
Hopefully you will start to clamp down on this behaviour and maybe learn yourselves to communicate better or at least learn to manage customer expectations but even if you don’t, I will no longer be around to witness it.