AkheirAX Posted September 7, 2014 Posted September 7, 2014 (edited) Hi all, This problem started yesterday. I have a youtube video showing what is happening to the stick. It seems like something is broken inside. The stick shouldnt be moving/rotate like X52. Is there a fix to this? I have contacted Thrustmaster support since I purchased this in July 2013. Should be 2 year warranty I think in EU. Any help will be highly appreciated. Thanks A Edited September 7, 2014 by AkheirAX
aeliusg Posted September 7, 2014 Posted September 7, 2014 They'll have to send you a new one. The gimbal is broken on the inside.
AkheirAX Posted September 8, 2014 Author Posted September 8, 2014 They'll have to send you a new one. The gimbal is broken on the inside. Bummmer, hope they send a replacement soon. Thanks.
aeliusg Posted September 8, 2014 Posted September 8, 2014 How did it happen, if you don't mind me asking?
AkheirAX Posted September 8, 2014 Author Posted September 8, 2014 I have no idea. Settling to start Elite dangerous and noticed the stick was behaving differently. Can I replace the broken part if Thrustmaster are taking long to send me a replacement?
aeliusg Posted September 8, 2014 Posted September 8, 2014 No, not really. You'll have to determine precisely what the broken part is, then have TM send you that. Easier for them to send you a new one, I'd think. Have they given you a response yet?
1.JaVA_Platypus Posted September 8, 2014 Posted September 8, 2014 Once you open the stick up, it will be easy to see what is broken. Opening up the joystick voids any waranty. So you must get a replacement first. Try Emailing the vendor first. Happy Flying! :pilotfly:
MTFDarkEagle Posted September 8, 2014 Posted September 8, 2014 Yep appears the gimbal is broken. Also: I noticed the white rubber ring is extruding as well. As TM for a replacement for that as well. Or, you can ask forum member "Hempstead" if he still has teflon replacements which he (used to?) produce. Lukas - "TIN TIN" - 9th Shrek Air Strike Squadron TIN TIN's Cockpit thread
skouras Posted September 8, 2014 Posted September 8, 2014 (edited) i have a 2cm movement also on those axes after 3-4 years of use as many others on the video i have this but also the same amount on movement on yaw axes!!! open it up and see what is broken.. my bet is the inside of the gimbal.. here's a video that may help you also and yes Hempstead is still making teflon send him a pm if that's the problem(which i doubt) is a great guy BTW Edited September 8, 2014 by skouras [sIGPIC][/sIGPIC]W10(64bit)Asus Rog Strix Z370-F - i7 8700K - Dark Rock Pro 4 - 16 giga ram Corsair vengeance 3000 - MSI RTX 2070 Super - Asus Rog Phobeus soundcard - Z906 Surround speaker - Track ir5 - HOTAS Warthog
AkheirAX Posted September 8, 2014 Author Posted September 8, 2014 Just been on the phone with support. They have forwarded my email I sent em with another video explaining the problem. Hopefully I'll be contacted today with a resolution. Thanks alot everyone for your replies. Gives me some comfort knowing this issue warrants a replacement. Unfortunate time for this to happen as I was getting back in DCS and starting with Elite. A
1.JaVA_Platypus Posted September 8, 2014 Posted September 8, 2014 At least with the cougar, you had a vast space in the stick base to do all kinds of tinkering. I modified my cougar with diffrent kind of spring system, just like the "evenstrain" mod. But that fancy Warthog stick looks like it doesn't have any room to spare in the base. Happy Flying! :pilotfly:
skouras Posted September 8, 2014 Posted September 8, 2014 Just been on the phone with support. They have forwarded my email I sent em with another video explaining the problem. Hopefully I'll be contacted today with a resolution. Thanks alot everyone for your replies. Gives me some comfort knowing this issue warrants a replacement. Unfortunate time for this to happen as I was getting back in DCS and starting with Elite. A keep us informed i would like to know what cause that problem on a brand new stick! [sIGPIC][/sIGPIC]W10(64bit)Asus Rog Strix Z370-F - i7 8700K - Dark Rock Pro 4 - 16 giga ram Corsair vengeance 3000 - MSI RTX 2070 Super - Asus Rog Phobeus soundcard - Z906 Surround speaker - Track ir5 - HOTAS Warthog
AkheirAX Posted September 8, 2014 Author Posted September 8, 2014 keep us informed i would like to know what cause that problem on a brand new stick! Will do. It is brand new considering I havent used it alot and also the way I use my peripherals, I treat them kindly. Sent more information to support for RMA time. Hope I am back in action soon.
jay43 Posted September 8, 2014 Posted September 8, 2014 That will be one of the two plastic plug/bung type things that hold the two parts of the gimble together, mine also has a little play in it definitely needs re-engineering. Eagles may soar high but weasel's don't get sucked into jet engines. System Spec. Monitors: Samsung 570DX & Rift CV1 Mobo: MSI Godlike gaming X-99A CPU: Intel i7 5930K @ 3.50Ghz RAM: 32gb GPU: EVGA Nvidia GTX 980Ti VR Ready Cooling: Predator 360 Power Supply: OCZ ZX Series 80 Plus Gold Drives: Samsung SSD's 1tb, 500g plus others with OS Win10 64 bit
skouras Posted September 9, 2014 Posted September 9, 2014 That will be one of the two plastic plug/bung type things that hold the two parts of the gimble together, mine also has a little play in it definitely needs re-engineering. a lot of people have this.. i remember sending thrustmaster an E-MAIL and they say that after a significant amount of time the stick gonna create that play on those axes and i should replace the plastic o-ring inside,however as they said it will not affect the gameplay-(go figure) i have replace all the plastic parts and the problem is still there:cry: [sIGPIC][/sIGPIC]W10(64bit)Asus Rog Strix Z370-F - i7 8700K - Dark Rock Pro 4 - 16 giga ram Corsair vengeance 3000 - MSI RTX 2070 Super - Asus Rog Phobeus soundcard - Z906 Surround speaker - Track ir5 - HOTAS Warthog
AkheirAX Posted September 10, 2014 Author Posted September 10, 2014 Update: I've posted the base of the stick to France. They will look at it and either replace the base or repair it. I am now without a joystick :(
skouras Posted September 10, 2014 Posted September 10, 2014 Update: I've posted the base of the stick to France. They will look at it and either replace the base or repair it. I am now without a joystick :( fingers cross [sIGPIC][/sIGPIC]W10(64bit)Asus Rog Strix Z370-F - i7 8700K - Dark Rock Pro 4 - 16 giga ram Corsair vengeance 3000 - MSI RTX 2070 Super - Asus Rog Phobeus soundcard - Z906 Surround speaker - Track ir5 - HOTAS Warthog
AkheirAX Posted September 16, 2014 Author Posted September 16, 2014 We thank you for your reply. Indeed, the unit has been received and the technical inspection revealed a critical hardware fault with it. Since the repair procedure was not feasible the decision to replace the base entirely with a new one was made. The replacement cylindrical base is scheduled to be shipped to you tomorrow morning. Phew
Aerodynamics Posted September 16, 2014 Posted September 16, 2014 here's a video that may help you also :thumbup: :prop:
AkheirAX Posted September 19, 2014 Author Posted September 19, 2014 Guess what arrived today :joystick: :pilotfly:
aeliusg Posted September 19, 2014 Posted September 19, 2014 Congrats. Hope it doesn't break on you this time. :P
AkheirAX Posted September 20, 2014 Author Posted September 20, 2014 Congrats. Hope it doesn't break on you this time. :P Hehe, I hope so too, great customer support Thrustmaster. Well pleased to get the new base before the weekend. Thanks guys.
Bucic Posted September 20, 2014 Posted September 20, 2014 That's why I consider reviews worthless. No reviewer is competent enough to investigate it and no review is being updated after whole communities are buzzing about issues with a product. And the competent guys, the ones doing the mods, don't do reviews. As for manufacturers and their 'quality'. This guy said it's a sloppy workmanship Well, it's only an issue if you combine sloppy workmanship with truly piss-poor engineering. And with that the commercial manufacturers NEVER fail. You paying $500 don't make a difference. This subject deserves a separate column. I'm surprised there isn't such a column already on e.g. SimHQ. Ah, I forgot you need competent people to do the writeups. F-5E simpit cockpit dimensions and flight controls Kill the Bloom - shader glow mod Poor audio Doppler effect in DCS [bug] Trees - huge performance hit especially up close
aeliusg Posted September 20, 2014 Posted September 20, 2014 Engineering isn't the problem. This isn't rocket science we're talking about here, it's consumer joysticks. Toys, essentially. It would be easy to use large high-quality ball-bearings, CNC mill gimbal frames out of aluminum and sell the thing for $1,000. Of course, too few would buy it then. Companies like Thrustmaster have to toe the line between sale-ability and profitability. For what it's worth, I think the engineering and production quality of the HOTAS Warthog is already about as good as it gets for the consumer market. Sure, they could use a better grease and take some more time on the production line to apply said grease, but hey, nobody's perfect. :doh:
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