Logitech Saitek Less than 33.34% Chance of Working

[STRYC]

I recently purchased 2 Saitek products, two X52 HOTAS one of which quit working, so I ordered a one X56 HOTAS while waiting for RMA on my X52. Logitech's support for Saitek is via e-mail only. It takes two to three days to get a response back from Saitek. It’s been 14 days now since I started my RMA on my X52 and I still don’t have an RMA. And don’t bother telling them your troubleshooting process, they will respond in two days telling you to go thru all the steps you already did, and then wait another two days to escalate to the next level; then another two days and another and so on.

 

Update: Saitek said X52s are out of stock and they offered me an X56 in lieu of.

Edited April 12, 2018 by STRYC
Saitek Responded

[Kayos]

Sounds like great customer service.

[CoBlue]

Logitech's support for Saitek is via e-mail only.

Nope, you can call them & they'll fix your RMA in 2 days. At least they did for me. Don't go through online support, it's useless.

[cichlidfan]

Logitech support

 

646-454-3200

 

http://support.logitech.com/en_us/contact-phone

 

The results you get are directly related to the effort you put into it.

 

Btw, it took less than ten seconds to find that number.

[aaron886]

Or, put your money into a higher-quality product, and avoid the trouble.

[Drag80]

From where did u get the x52 ? Mine is working fine foe almost 11 years still works like new.

 

Must be a faulty piece. I cannot help you with warranty stuff as I am in other part of world but do let me know where u bought it from ?

[BigDuke6ixx]

Best thing I ever did in terms of DCS was to sell mine and get a TM Wathog.

[cichlidfan]

My Saitek hardware predates Logitech owning them but I found it to be adequate, for the price. I still have an X-56, X-65 and a set of their combat pedals (I don't use them but I still have them) and my first DCS joystick was an X-52 (sold when I got my Warthog).