Problems Installing Samsung Odyessey Plus: "We couldn't download the Windows Mixed Re

[TWC_Alamo]

Just received my $299 Samsung Odyssey Plus from the Microsoft store and have run into problems installing Windows Mixed Reality. The computer passes the compatibility checks, finds the head set and pairs the hand controllers and proceeds into setting up the play space area. But then I get a message "We couldn't download the Windows Mixed Reality Software." When I hit "retry", the download runs to 100% and the error reappears.

 

 

I have tried many of the "solutions" suggested from a web search of this error without luck. It appears to be a Windows Update issue, but all my window updates are up to date. Anyone else run into this error and find a solution?

[Knowlynn]

I just got mine with the same 40% off.

 

 

I'm sorry but I haven't experience this problem. I'm currently trying to figure out why I can't click or control the mouse while I'm wearing the headset. This happens regardless of the "use mouse" setting.

 

 

It's quite painful to hold the HMD while looking at my monitor no navigate the menus.

Edited December 1, 2018 by Knowlynn

[crab]

Did you use the windows update repair tool yet? I had to add a user to the computer and switch to it to get the download which I installed for all users. I then switched back to my regular account and all was well. I've done that a few times to get around windows update errors.

[TWC_Alamo]

I did but the Windows Update Troubleshooter didn’t find any problems. I also tried the sfc /scan now. It reported repairing some corrupted files, but WMR still will not download. Many of the “fixes” from my Google search seemed to apply to earlier versions of Windows 10. I’m currently on 1803.

 

Not sure what to try next. I hate to have to reinstall Windows.

[TWC_Alamo]

A solution

 

To help others having this same problem, I will share what worked for me. I found and followed this thread on REDIT:

 

 

 

I downloaded and manually installed WMR for Win10 1803 from here:

 

https://docs.microsoft.com/en-us/windows/application-management/manage-windows-mixed-reality#enable

 

When I tried running WMR, I received an error message that I needed to run Windows Update before it could proceed. This was something new, but maybe progress! Windows Update tried installing KB4467682 2018-11 cumulative update, but failed with error 0x80070002. A web search found this page:

 

https://allthings.how/windows-10-version-1803-update-failed-to-install/ common error

 

I had to force Windows to UNINSTALL the failed update and then did a manual install as described in the above link. After rebooting and updating, WMR runs and I played around in the WMR tutorials. Success! :):):) Only about 5 hours wasted in fighting with Windows.:mad::mad::mad:

 

Next step is getting steam VR for WMR installed.:book:

 

Just received my $299 Samsung Odyssey Plus from the Microsoft store and have run into problems installing Windows Mixed Reality. The computer passes the compatibility checks, finds the head set and pairs the hand controllers and proceeds into setting up the play space area. But then I get a message "We couldn't download the Windows Mixed Reality Software." When I hit "retry", the download runs to 100% and the error reappears.

 

I have tried many of the "solutions" suggested from a web search of this error without luck. It appears to be a Windows Update issue, but all my window updates are up to date. Anyone else run into this error and find a solution?

 

I did but the Windows Update Troubleshooter didn’t find any problems. I also tried the sfc /scannow. It reported repairing some corrupted files, but WMR still will not download. Many of the “fixes” from my Google search seemed to apply to earlier versions of Windows 10. I’m currently on 1803.

 

Not sure what to try next. I hate to have to reinstall Windows.