Steam Refund Frustration

[Wrightie]

Hi,

 

I've having a bit of an issue with Steam over a refund of £63 I'm hoping someone may be able to advise on.

 

I bought The Harrier, Spitfire and Normandy map last night in the Steam Sale.

 

I tried to launch the Spitfire in Normandy and was met with an error message saying I didn't have the required assets. I then did a quick flight in the Spitfire on the default map and also had a quick flight in The Harrier. Around 20 minutes each

 

I requested a refund on all three items as I decided I had enough aircraft to be going on with.

 

Steam have refused my refund as the play time for each module is over five hours, minutes apart oddly enough.

 

I know why it's because I loaded the night hunter mission for the Tomcat at around half 6 this morning and it's been paused pretty much ever since. They're picking up the playtime of DCS not the module.

I've requested the refund again but is there a way I can prove to them that it's not any of these 3 modules? They're were all uninstalled less than an hour after I purchased them.

 

Quite miffed at the moment and i'm unable to get hold of a phone number to speak to anyone or an email address

 

Has anyone had this happen with Steam or can anyone offer any advice at all please?

 

Thanks

[Ramsay]

... can anyone offer any advice at all please?

Steam can't track play times of individual DLCs, when you purchase DLC you have 2hrs of play time in the main game / 2 weeks to request a refund.

 

It may have been an expensive lesson, but at least you'll know for next time.

 

I tried to launch the Spitfire in Normandy and was met with an error message saying I didn't have the required assets.

The missions likely require the WWII Asset Pack.

Edited October 30, 2019 by Ramsay
Add info on WWII Asset Pack

[BIGNEWY]

Hi,

 

I've having a bit of an issue with Steam over a refund of £63 I'm hoping someone may be able to advise on.

 

I bought The Harrier, Spitfire and Normandy map last night in the Steam Sale.

 

I tried to launch the Spitfire in Normandy and was met with an error message saying I didn't have the required assets. I then did a quick flight in the Spitfire on the default map and also had a quick flight in The Harrier. Around 20 minutes each

 

I requested a refund on all three items as I decided I had enough aircraft to be going on with.

 

Steam have refused my refund as the play time for each module is over five hours, minutes apart oddly enough.

 

I know why it's because I loaded the night hunter mission for the Tomcat at around half 6 this morning and it's been paused pretty much ever since. They're picking up the playtime of DCS not the module.

I've requested the refund again but is there a way I can prove to them that it's not any of these 3 modules? They're were all uninstalled less than an hour after I purchased them.

 

Quite miffed at the moment and i'm unable to get hold of a phone number to speak to anyone or an email address

 

Has anyone had this happen with Steam or can anyone offer any advice at all please?

 

Thanks

 

Hi

 

I am sorry but it is a steam policy, and not a lot we can do about it.

 

Can I ask why you decided to refund? maybe we can assist you with a potential problem.

 

ED support can be contacted here

 

 

https://www.digitalcombatsimulator.com/en/support/

 

Thanks

[bmbpdk]

Can you appeal it with a screenshot attached from your logbook, showing the actual time in the module?