Device manager errors win 11

[bflo]

With a new win11 install I'm getting a bunch of yellow errors in device manager.   I downloaded MB software from asus, but still have the problem.  I think it's drivers for intel  MB chip set, but don't know.  Any help on how to proceed ?    Thanks

[Rudel_chw]

10 minutes ago, bflo said:

Any help on how to proceed ?

 

This free tool is excellent, it helps a lot in locating missing drivers:

 

https://sdi-tool.org/

 

Download the SDI Lite version, as it doesnt require to use torrent for the download.

Once downloaded, run (as administrator) the x64 version of the tool, and initially download just the indexes.

Edited February 8, 2024 by Rudel_chw

[bflo]

Thank you, just tells me drivers required, but not found in pack.

[kksnowbear]

Can you identify your motherboard model, please?

For each of the devices in Device Manager, there is a way to obtain the vendor name via an online PCI database: Device Manager>(right-click on device)>Details Tab> Use Property drop-box to scroll down to Hardware IDs.  Example below is for an Nvidia 3090 (Vendor 10DE, Device 2204).  You can do this for those devices and use the online database to determine if they trace back to Intel.

That said, I also think they may be Intel drivers.  Sometimes, the manufacturers are bad about assuming you'll be connecting online anyway, and when you do, Windows Updates should 'pick up' all your drivers.  Incidentally, if you haven't done that yet (and have no objection to it) you can try Windows Update.  It will often update hardware drivers.

But, if you want to try the Intel route, you can use this: https://www.intel.com/content/www/us/en/support/detect.html (Intel Driver & Support Assistant); a tool that you can install/run to identify Intel devices/drivers your system needs.

Edited February 8, 2024 by kksnowbear

[bflo]

Thank you, it's a Asus TUF GAMING Z690-PLUS WIFI.   This happened once before, & I found a fix, don't remember where from.  But I used it this time, & I got repeated crashes.  Had to start win install all over again.  Some of this stuff is over my head btw. 

[Rudel_chw]

1 hour ago, bflo said:

Thank you, just tells me drivers required, but not found in pack.

 

Strange, this utility has helped me with a lot of computers with bad brand driver support ... always provided the correct drivers. Anyway, hope you can fix this with the reinstall. 

[MAXsenna]

Easiest way to identify a motherboard, is to open a command window, and issue this command:
wmic computersystem get model
Cheers!

Sent from my SM-A536B using Tapatalk

[bflo]

Gave me this.

[kksnowbear]

Yeah...the problem with that command line is that it can only return something if there's something programmed there (by the manufacturer) to be returned - obviously not always the case.

Besides, you already gave the motherboard model number above (Asus TUF GAMING Z690-PLUS WIFI), so that's done already.

Have you tried getting the device IDs from Device Manager as I described earlier?  What about the Intel tool?

If I may ask, where did the machine come from?  Usually, I'd expect the seller/builder to provide support.

[bflo]

Thanks, I've tried the IDs in the passed, & got no where.  I don't have the expertise to try & fix my problem, I was hoping for something like Rudel_chw suggested.  Also it's my build. 

[kksnowbear]

I see.  Unfortunately it would seem you're not going to get too far, then.

Perhaps your best bet is to consider professional help.

I sincerely wish you the best of luck.

 

 

[bflo]

Thanks for your comments.  I may have to turn to one of those places that charge for the drivers service.  It's not the money, I just don't trust them.

[kksnowbear]

I don't blame you necessarily, and I wouldn't recommend that.

Why not at least try the Intel tool I linked above?  I wouldn't think you'd have trouble trusting Intel (any more so than any other major industry name, that is)

Can you at least post pics following the steps I gave for getting the Device ID's?  I'll do the legwork required, but can't get the Device IDs for you.

Device Manager>(right-click on device)>Details Tab> Use Property drop-box to scroll down to Hardware IDs.

[bflo]

The intel tool didn't go well, but here are shots of remaining errors, & id's

[kksnowbear]

Well, something changed - the RAID controller is no longer in the list of "whacks" (yellow exclamation points).

So there's that.

Also, on the others: I can tell you without even looking it up: Vendor code 8086 is definitely Intel.  So those devices are definitely Intel devices.

Checking the online PCI device database:

The 7AA3 device is listed as the Alder Lake-S PCH SMBus Controller - which agrees with Device Manager as to what the device is. ("Alder Lake" is your motherboard's Intel Z690 chipset)

7ACE is a Alder Lake-S PCH Serial IO I2C Controller #2

ACPI\VEN_INTC&DEV_1056 is also an Intel Serial I/O driver.

So...collectively, this indicates there is a problem with the Intel drivers for these devices - either they didn't install, or didn't install correctly.

In any event, this is what's going to need correcting.

Have you tried just deleting these devices and rebooting?  This will sometimes force incorrectly identified/installed devices/drivers to correctly install.

What, exactly, 'didn't go well' with the Intel tool?

Have any Windows updates been done on the machine?  Often, drivers are released to work with an updated Windwos install, and if your WIndows isn't up to date, the driver install will fail.

When you "downloaded MB software from asus", which exact file(s)/driver(s) did you download/install (by name, if you please)?  There are several that have to be installed, and typically not obvious just looking at their drive page.

Also, you mentioned "This happened once before, & I found a fix, don't remember where from."  Please tell me what the fix is (never mind where it came from); looking for something like file name(s) or program name.  When it worked before, was it also a clean W11 installation?

Kindly note you need to be as specific and detailed as possible when answering.  Guaranteed, the answer to your problem will be among these details.

There are quite a few things that can go wrong with driver installation.  Most of the time it just works, but sometimes...well, it can be a mess.

[bflo]

I went back to intel & found a chipset inf, & it fixed all but the unknown, so I'm happy.  Thanks for pointing me in that direction.

[kksnowbear]

Again, the Unknown device is also an Intel driver.  If it's not corrected, you're not completing part of what needs to be done.

Also, everything I see in my research indicates the Intel Driver Support Assistant should take care of this - if it 'didn't go well' there's a reason.  "Didn't go well" doesn't really tell me anything about what went wrong.

Try to think of this as talking to a doctor on the phone.  He can only offer help as good as the information you give him is.

Edited February 9, 2024 by kksnowbear

[bflo]

Intel showed up to date, but wasn't.

[kksnowbear]

That only shows drivers for one device being installed, and it has nothing to do with the problem devices in Device Manager.

Can you post a pic showing which drivers are actually installed?

[bflo]

Looks like only a wifi driver, it didn't do anything else.  All I know is what I see in device manager, with one unknown, after running the chip set inf.

[kksnowbear]

OK, best of luck to you.

[MAXsenna]

Gave me this.

First time I saw that. Huh, well I usually work with corporation grade stuff that's supposed to work with SCCM etc.

Sent from my SM-A536B using Tapatalk

[SkateZilla]

On 2/8/2024 at 1:07 PM, bflo said:

With a new win11 install I'm getting a bunch of yellow errors in device manager.   I downloaded MB software from asus, but still have the problem.  I think it's drivers for intel  MB chip set, but don't know.  Any help on how to proceed ?    Thanks

RAID And SM BUS Controller are Chipset Drivers:
https://www.asus.com/us/motherboards-components/motherboards/tuf-gaming/tuf-gaming-z690-plus-wifi/helpdesk_download?model2Name=TUF-GAMING-Z690-PLUS-WIFI

PCI Device can be anything from LED Controller or Onboard Audio Device, Wifi, Blutooth Controllers etc,
f you're not using onboard audio (instead using a USB Headset), Disable the onboard audio in the BIOS. Same for Wifi/Blutooth.

Unknown Device can be anything from a USB Device that failed, or an item connected to the system mainboard that failed.

You're best option, download and install all the drivers.

Remove all USB Devices Except KB and Mouse.

If Errors are cleared it's one of the devices you removed, if not, it's Board I/O related. (Onboard Audio, USB Controllers, Blutooth, Wifi Etc)

Edited February 11, 2024 by SkateZilla

[kksnowbear]

As discussed above, everything shown in the OPs original post is all Intel hardware.  It's not a mystery, and no guessing is required.

I realize it adds to the confusion and frustration when things like "Unknown Device" appear, but if you use resources described above (online PCI database) it is actually easy to identify most anything in Device Manager.

The unfortunate fact that the Intel driver tool isn't cooperating, etc - all this is perfectly routine for working on PCs that always want to be a pain in the ass.

If you don't want to deal with the stuff, you need to seek help from someone who knows what they're doing.  If that machine's in my shop, guaranteed I'd have it straightened out - entirely - in less than an hour or so (usually a few minutes).

But many people don't want to pay for a professional.  They'd rather do it themselves...

Up to the individual.  Like most anywhere else, it tends to be true here as well: You get what you pay for.

Edited February 11, 2024 by kksnowbear

[bflo]

6 hours ago, SkateZilla said:

RAID And SM BUS Controller are Chipset Drivers:
https://www.asus.com/us/motherboards-components/motherboards/tuf-gaming/tuf-gaming-z690-plus-wifi/helpdesk_download?model2Name=TUF-GAMING-Z690-PLUS-WIFI

PCI Device can be anything from LED Controller or Onboard Audio Device, Wifi, Blutooth Controllers etc,
f you're not using onboard audio (instead using a USB Headset), Disable the onboard audio in the BIOS. Same for Wifi/Blutooth.

Unknown Device can be anything from a USB Device that failed, or an item connected to the system mainboard that failed.

You're best option, download and install all the drivers.

Remove all USB Devices Except KB and Mouse.

If Errors are cleared it's one of the devices you removed, if not, it's Board I/O related. (Onboard Audio, USB Controllers, Blutooth, Wifi Etc)

 

Been there done that Skate, except the usb testing, which I'll do.  I don't have a lot of confidence in asus downloads.  I'm not having any problems, everything is running just fine, but thanks for your comments.