G2 has died

[westr]

Hi DCS community, I’m after your help/advice. 
I’ve had reverb G2 and prior to that a G1. My G1 originally started flickering and after contacting HP and establishing I was within warranty I was upgraded to a G2 for free. Unfortunately on this occasion my G2 has no longer got power to the headset, I’ve checked that the lead is in the headset and having reverbs for a while Im fairly well versed on how things work, I’ve sometimes had problems where the headset can’t be detected, and after plugging in the usb into a different port or just plugging it in and out and a restart it has always managed to solve the issue quickly, on this occasion it’s different, despite having power and a light to the power box no power is reaching the headset, or certainly the HP logo is not lit. Unfortunately my G2 is no longer in warranty and HP no longer offer any assistance or support, not even the option to repair the headset. 
So with a few options I need to decide where I go next. I’d like to know if anyone has had the same issue and managed to solve it or perhaps advise me if I’m going to be flogging a dead horse. See I don’t want to pay for 2nd hand parts and leads only to find it doesn’t fix the issue. 
If this isn’t possible then I need a new headset. 
I don’t dislike the reverb and have been pleased with the visual quality, although maybe performance has not been quite as good, having said that over the last couple of years I’ve managed to get a decent performance/visual balance and maintain a steady 45fps in VR so it’s a generally smooth experience. 
I also am not in a position to spend lots of money on a headset at the moment, unfortunately this has come at a bad time and I don’t want to have to stop my hobby as I only fly in VR. 
I have the option to buy a 2nd hand reverb on eBay but of course I realise having had two already that have gone defective I understand this is a gamble. 
If it’s not a reverb I’ve seen HTC vive headsets refurbished for a reasonable amount. 
I have no experience with vives. So if someone could give me an honest non biased assessment of the vive I’d really appreciate it, in terms of its visual quality and performance, and if they are more reliable than the HP headsets? Or perhaps an alternative headset option that they have experience with that I could pick up refurbished for a reasonable price? 
 

your help is always appreciated dcs community…

I look forward to any advice. 

Edited June 21, 2024 by westr

[NAM]

1 hour ago, westr said:

Hi DCS community, I’m after your help/advice. 
I’ve had reverb G2 and prior to that a G1. My G1 originally started flickering and after contacting HP and establishing I was within warranty I was upgraded to a G2 for free. Unfortunately on this occasion my G2 has no longer got power to the headset, I’ve checked that the lead is in the headset and having reverbs for a while Im fairly well versed on how things work, I’ve sometimes had problems where the headset can’t be detected, and after plugging in the usb into a different port or just plugging it in and out and a restart it has always managed to solve the issue quickly, on this occasion it’s different, despite having power and a light to the power box no power is reaching the headset, or certainly the HP logo is not lit. Unfortunately my G2 is no longer in warranty and HP no longer offer any assistance or support, not even the option to repair the headset. 
So with a few options I need to decide where I go next. I’d like to know if anyone has had the same issue and managed to solve it or perhaps advise me if I’m going to be flogging a dead horse. See I don’t want to pay for 2nd hand parts and leads only to find it doesn’t fix the issue. 
If this isn’t possible then I need a new headset. 
I don’t dislike the reverb and have been pleased with the visual quality, although maybe performance has not been quite as good, having said that over the last couple of years I’ve managed to get a decent performance/visual balance and maintain a steady 45fps in VR so it’s a generally smooth experience. 
I also am not in a position to spend lots of money on a headset at the moment, unfortunately this has come at a bad time and I don’t want to have to stop my hobby as I only fly in VR. 
I have the option to buy a 2nd hand reverb on eBay but of course I realise having had two already that have gone defective I understand this is a gamble. 
If it’s not a reverb I’ve seen HTC vive headsets refurbished for a reasonable amount. 
I have no experience with vives. So if someone could give me an honest non biased assessment of the vive I’d really appreciate it, in terms of its visual quality and performance, and if they are more reliable than the HP headsets? Or perhaps an alternative headset option that they have experience with that I could pick up refurbished for a reasonable price? 
 

your help is always appreciated dcs community…

I look forward to any advice. 

 

No power logo light up on the headset.. it does not mean there is no power. it could be windows 10/11 does not detect the headset. It could be windows driver problem.

Have you another computer to test. or spare drive you can install new windows to test.

Another problem could be the HP display cable.

Rarely it is the headset itself is faulty.

[Maddaawg]

Since you pulled the USB cable, this might not be helpful but at least on my V2+ there is a reset button on the small black box. It's hard to see, but that would work for mine.

[MADLOU1]

Nothing wrong with getting a second hand G2 on Ebay  as long as you get one of their  Allstate Protection Plans, which Ebay many times offers for new and used units.   I bought my G2 a couple years ago on Ebay with such a plan.  The cost of the G2 and the Plan was reasonable. Thankfully, its still going strong so I never had a need for the Plan.  I have purchased several items on Ebay along with the Allstate Protection Plans,  and have made a couple of claims.  They were very responsive both times.    I just told them what problem I was having  and they immediately refunded the total purchase price.  No questions asked or instructions given on how to fix the issue.  I didn't have to send them the unit.  I think their Plans are better than the typical manufacturer warranty which may require you to send the unit for repair somewhere. 

Just my two cents.

[Aapje]

The Vive is a big step back. I'd say a Quest 3 if you want an upgrade and don't plan to upgrade your system anytime soon. Or a 2nd hand Pico 4 or Reverb G2, with the last one being rather risky.

[westr]

2 hours ago, Maddaawg said:

Since you pulled the USB cable, this might not be helpful but at least on my V2+ there is a reset button on the small black box. It's hard to see, but that would work for mine.

Many thanks for your responses guys reading through them and it’s appreciated, 

when you say a reset button do you mean the small button that turns the power on/off on the flat square box? Do you have to hold it down for a period of time to do a reset? 

2 hours ago, NAM said:

No power logo light up on the headset.. it does not mean there is no power. it could be windows 10/11 does not detect the headset. It could be windows driver problem.

Have you another computer to test. or spare drive you can install new windows to test.

Another problem could be the HP display cable.

Rarely it is the headset itself is faulty.

Yes testing it on another pc could be a possibility, would a windows update work I wonder may be worth looking if there are any updates available although I have my win 11 set for auto updates. I can’t be at my pc for a couple of days but will have a look at that when I can. 

[Marshallman]

Try another USB3 slot, that did it for me. Bought a powered usb unit.

Also Set boundary usually gets mine up and running

Regards

Edited June 21, 2024 by Marshallman

[NAM]

2 hours ago, westr said:

Many thanks for your responses guys reading through them and it’s appreciated, 

when you say a reset button do you mean the small button that turns the power on/off on the flat square box? Do you have to hold it down for a period of time to do a reset? 

Yes testing it on another pc could be a possibility, would a windows update work I wonder may be worth looking if there are any updates available although I have my win 11 set for auto updates. I can’t be at my pc for a couple of days but will have a look at that when I can. 

It happen to me several times in the past 4 years.

- On one or two occasion, completely remove AMD Radeon driver using DDU uninstaller and reinstall driver again works. It probably good idea to install with a known previous working driver.

- Other time by reinstall windows 11.

- twice due to faulty HP display cables.

 

[Nodak]

Keep in mind pretty much all Vive HMD's don't support openXR, can't imagine being stuck with a steamVR only option these days, wouldn't go without the OXR Toolkit, some really good stuff for us sim guys in there.

[Maddaawg]

11 hours ago, westr said:

when you say a reset button do you mean the small button that turns the power on/off on the flat square box? Do you have to hold it down for a period of time to do a reset? 

Just one second off and on.

[westr]

11 hours ago, Marshallman said:

Try another USB3 slot, that did it for me. Bought a powered usb unit.

Also Set boundary usually gets mine up and running

Regards

 

Yeah I’ve tried so many different slots then restarted the PC multiple times. I have read about a powered usb unit but in 3-4 years it’s always worked so I’m not sure? 

10 hours ago, NAM said:

It happen to me several times in the past 4 years.

- On one or two occasion, completely remove AMD Radeon driver using DDU uninstaller and reinstall driver again works. It probably good idea to install with a known previous working driver.

- Other time by reinstall windows 11.

- twice due to faulty HP display cables.

 

Did you physically have to re-install windows 11 and that actually worked for you? 

[NAM]

12 hours ago, westr said:

Yeah I’ve tried so many different slots then restarted the PC multiple times. I have read about a powered usb unit but in 3-4 years it’s always worked so I’m not sure? 

Did you physically have to re-install windows 11 and that actually worked for you? 

Yes, it saved my HPG2 from going to the bin

 I remembered on one occasion..

I reinstalled the driver with ddu installer then I even replace with brand new HP display cable.. nothing.. I gave up and bought pico 4. 

Then one day, then i occurred to me ... for the last time... why not try on my father computer windows 10, which he using for msfs with HPG2.

I was astonished that it works.

So I freshly install the windows 11... HP G2 still is my daily driver till this day.

Edited June 22, 2024 by NAM

[westr]

12 hours ago, NAM said:

Yes, it saved my HPG2 from going to the bin

 I remembered on one occasion..

I reinstalled the driver with ddu installer then I even replace with brand new HP display cable.. nothing.. I gave up and bought pico 4. 

Then one day, then i occurred to me ... for the last time... why not try on my father computer windows 10, which he using for msfs with HPG2.

I was astonished that it works.

So I freshly install the windows 11... HP G2 still is my daily driver till this day.

 

Interesting thankyou