StandingCow Posted July 4, 2024 Posted July 4, 2024 As some folks have mentioned in the past, the lack of springs being sold standalone is a major flaw of the winwing products. I've been asking winwing (through a ticket) and by contacting one of their reps in the HOTAS discord room recently to change this and look into selling springs as a standalone on their store. These are wear items and will eventually break. So, I'd ask the rest of you to do the same, put some pressure on winwing to let us buy the springs. 5900X - 32 GB 3600 RAM - 1080TI My Twitch Channel ~Moo
speed-of-heat Posted July 4, 2024 Posted July 4, 2024 agree, do you have a ticket number we can reference? SYSTEM SPECS: Hardware AMD 9800X3D, 64Gb RAM, 4090 FE, Virpil T50CM3 Throttle, WinWIng Orion 2 & F-16EX + MFG Crosswinds V2, Varjo Aero SOFTWARE: Microsoft Windows 11, VoiceAttack & VAICOM PRO YOUTUBE CHANNEL: @speed-of-heat
StandingCow Posted July 4, 2024 Author Posted July 4, 2024 6 minutes ago, speed-of-heat said: agree, do you have a ticket number we can reference? Nope, don't see any listed, I'd just make a new one. 5900X - 32 GB 3600 RAM - 1080TI My Twitch Channel ~Moo
speed-of-heat Posted July 4, 2024 Posted July 4, 2024 done 1 SYSTEM SPECS: Hardware AMD 9800X3D, 64Gb RAM, 4090 FE, Virpil T50CM3 Throttle, WinWIng Orion 2 & F-16EX + MFG Crosswinds V2, Varjo Aero SOFTWARE: Microsoft Windows 11, VoiceAttack & VAICOM PRO YOUTUBE CHANNEL: @speed-of-heat
Blackhawk163 Posted July 20, 2024 Posted July 20, 2024 Would be great if they only sold dampers as well. My first assigned aircraft is in my profile name Ryzen 9800x3d/64gb DDR5 amd expo/RTX 5090/4tb m2/ Win11 pro/Pimax crystal light Winwing Orion F16ex (Shaker kit)/Skywalker pedals/Orion 2 F15EX II Throttle/3 MFD units/Virpil CM3 Mongoose Throttle/Trackir 5 F-16/A10II A/C /F-18/F-15E/F-15C/F-14/F5E II/F-4/Ah64/UH60/P51-D/Super Carrier/Syria/Sinai/Iraq/Persian Gulf/Afghanistan/Nevada/Normandy 2.0
speed-of-heat Posted July 20, 2024 Posted July 20, 2024 So having spoken to winwing's customer service they will supply you springs from their global shipping... Just log a service request 1 SYSTEM SPECS: Hardware AMD 9800X3D, 64Gb RAM, 4090 FE, Virpil T50CM3 Throttle, WinWIng Orion 2 & F-16EX + MFG Crosswinds V2, Varjo Aero SOFTWARE: Microsoft Windows 11, VoiceAttack & VAICOM PRO YOUTUBE CHANNEL: @speed-of-heat
StandingCow Posted July 22, 2024 Author Posted July 22, 2024 On 7/20/2024 at 10:36 PM, speed-of-heat said: So having spoken to winwing's customer service they will supply you springs from their global shipping... Just log a service request Personally I'd rather have some on standby for if/when they fail rather than waiting weeks for them to arrive from china (global shipping). 5900X - 32 GB 3600 RAM - 1080TI My Twitch Channel ~Moo
speed-of-heat Posted July 22, 2024 Posted July 22, 2024 ok so ask them now ... not sure why that is a difficult concept... 1 SYSTEM SPECS: Hardware AMD 9800X3D, 64Gb RAM, 4090 FE, Virpil T50CM3 Throttle, WinWIng Orion 2 & F-16EX + MFG Crosswinds V2, Varjo Aero SOFTWARE: Microsoft Windows 11, VoiceAttack & VAICOM PRO YOUTUBE CHANNEL: @speed-of-heat
MStewart40 Posted July 22, 2024 Posted July 22, 2024 Be prepared, I have had a problem with their junk springs breaking ever since I purchased my Orion 2 HOTAS Max, I think I'm on the 4th one in 2 years. They shipped me springs under warranty for free at first, but my last call for springs My stick was off warranty, WinWing charged me $70 to get 4 springs shipped to the US. I asked them if I could purchase them anywhere within the US and was told no they were proprietary to them, and only could be purchased through them. I'm happy someone else made this post, cause every time I brought up the subject "not on the DCS forum" all I heard was no one other than me had this problem and I must be abusing the flight stick, which I certainly do not. I flight WW2 fighters so the inputs may be a little less subtle than flighting jets but by no means should be breaking springs so often. Not a WINWING fan. 1
Blackhawk163 Posted July 23, 2024 Posted July 23, 2024 15 hours ago, MStewart40 said: Be prepared, I have had a problem with their junk springs breaking ever since I purchased my Orion 2 HOTAS Max, I think I'm on the 4th one in 2 years. They shipped me springs under warranty for free at first, but my last call for springs My stick was off warranty, WinWing charged me $70 to get 4 springs shipped to the US. I asked them if I could purchase them anywhere within the US and was told no they were proprietary to them, and only could be purchased through them. I'm happy someone else made this post, cause every time I brought up the subject "not on the DCS forum" all I heard was no one other than me had this problem and I must be abusing the flight stick, which I certainly do not. I flight WW2 fighters so the inputs may be a little less subtle than flighting jets but by no means should be breaking springs so often. Not a WINWING fan. cheaper to just buy the damping and cams kit, then offload whatever cams you don't need. I contacted them about the Dampers only, I'm interested in what the reply with. 1 My first assigned aircraft is in my profile name Ryzen 9800x3d/64gb DDR5 amd expo/RTX 5090/4tb m2/ Win11 pro/Pimax crystal light Winwing Orion F16ex (Shaker kit)/Skywalker pedals/Orion 2 F15EX II Throttle/3 MFD units/Virpil CM3 Mongoose Throttle/Trackir 5 F-16/A10II A/C /F-18/F-15E/F-15C/F-14/F5E II/F-4/Ah64/UH60/P51-D/Super Carrier/Syria/Sinai/Iraq/Persian Gulf/Afghanistan/Nevada/Normandy 2.0
MStewart40 Posted July 23, 2024 Posted July 23, 2024 Don't hold your breath, I have found WINWING customer support sucks!! 3
MustangSally Posted July 24, 2024 Posted July 24, 2024 (edited) 13 hours ago, MStewart40 said: Don't hold your breath, I have found WINWING customer support sucks!! Really? I've found the opposite. Logged a CS call last week regarding a Java error on the older Combat Panel since update 1.15.0, a fix was just provided in 1.15.4. Edited July 24, 2024 by MustangSally 1 Ryzen 9 7950X3D - MSI MAG X670E TomaHawk MB, ASUS ROG Ryujin III 360 AIO 64gig Corsair DDR5@6000, Gigabyte GeForce RTX 4090 AORUS Winwing Super Taurus, Orion2, TO / Combat panels, Collective with Topgun MIP Winwing Skywalker pedals, NLR Boeing Mil Edition Simpit, 55" Samsung Odyssey Ark, Trackir
speed-of-heat Posted July 24, 2024 Posted July 24, 2024 1 hour ago, MustangSally said: Really? I've found the opposite. Logged a CS call last week regarding a Java error on the older Combat Panel since update 1.15.0, a fix was just provided in 1.15.4. I agree, they have been nothing but helpful and responsive to me. 1 SYSTEM SPECS: Hardware AMD 9800X3D, 64Gb RAM, 4090 FE, Virpil T50CM3 Throttle, WinWIng Orion 2 & F-16EX + MFG Crosswinds V2, Varjo Aero SOFTWARE: Microsoft Windows 11, VoiceAttack & VAICOM PRO YOUTUBE CHANNEL: @speed-of-heat
MStewart40 Posted July 24, 2024 Posted July 24, 2024 7 hours ago, speed-of-heat said: I agree, they have been nothing but helpful and responsive to me. Every ticket I opened "all spring related" was responded to a one to two business days or so later with the same stupid request, which was to reiterate exactly what I had requested. Turn around usually amounted to around 3 or 4 days to get a resolution. Yesterday was the first time ever that there was someone actually on the support chat. But trying to make the simple suggestion that their springs should be added to their online store was a waste of time, between their robotic answers and which I can only assume them having only the slightest grasp of the English language, while following a strict script, fell on deaf ears. So, with no other way to contact the company other than their ticket system, good luck getting them to dd anything to their online store. Happy to hear you've had good experiences with them, I certainly don't share the sentiments.
Blackhawk163 Posted July 24, 2024 Posted July 24, 2024 Yeah, my response is more in line with above. Despite me asking on a non-warranty claim, they are now trying to troubleshoot why I could possibly want to buy the dampers alone when I just received a set with the kit last week. So, I explained that I want it so that I could have dampers on all four sides instead of two. We'll see if it twigs. My first assigned aircraft is in my profile name Ryzen 9800x3d/64gb DDR5 amd expo/RTX 5090/4tb m2/ Win11 pro/Pimax crystal light Winwing Orion F16ex (Shaker kit)/Skywalker pedals/Orion 2 F15EX II Throttle/3 MFD units/Virpil CM3 Mongoose Throttle/Trackir 5 F-16/A10II A/C /F-18/F-15E/F-15C/F-14/F5E II/F-4/Ah64/UH60/P51-D/Super Carrier/Syria/Sinai/Iraq/Persian Gulf/Afghanistan/Nevada/Normandy 2.0
StandingCow Posted July 25, 2024 Author Posted July 25, 2024 (edited) You might have better luck on the HOTAS discord in the winwing section, they have some reps that hang out in there, Jason is one of them I passed my feedback on to. On 7/22/2024 at 8:27 AM, speed-of-heat said: ok so ask them now ... not sure why that is a difficult concept... Not sure why you are giving me an attitude out of nowhere. I want a wear item to be sold on their shop, not sure why that is a difficult concept for you. Edited July 25, 2024 by StandingCow 5900X - 32 GB 3600 RAM - 1080TI My Twitch Channel ~Moo
StandingCow Posted July 26, 2024 Author Posted July 26, 2024 Looks like we will be able to buy standalone springs soonish! null 5900X - 32 GB 3600 RAM - 1080TI My Twitch Channel ~Moo
Blackhawk163 Posted August 1, 2024 Posted August 1, 2024 Denied on the buying dampers without all the other hardware. oh well My first assigned aircraft is in my profile name Ryzen 9800x3d/64gb DDR5 amd expo/RTX 5090/4tb m2/ Win11 pro/Pimax crystal light Winwing Orion F16ex (Shaker kit)/Skywalker pedals/Orion 2 F15EX II Throttle/3 MFD units/Virpil CM3 Mongoose Throttle/Trackir 5 F-16/A10II A/C /F-18/F-15E/F-15C/F-14/F5E II/F-4/Ah64/UH60/P51-D/Super Carrier/Syria/Sinai/Iraq/Persian Gulf/Afghanistan/Nevada/Normandy 2.0
Dunska Posted August 3, 2024 Posted August 3, 2024 I saw on Facebook someone mentioned they got compatible springs from Grangier (item # 1ANV4) or Ace Hardware.
YSIAD_RIP Posted September 7, 2024 Posted September 7, 2024 I have been using Springs from Ali Express. Springs are a matter of preference and if a flight stick extension is being used. I ordered 2 Diameters and switch them out if and when needed. Ali express links to one of the stores that sells similar springs: Jindong Store Link to Open Hook Tension Spring in Store Possible Spring Sizes (you can measure your preferred springs sizes if you have a precision caliper/Vernier Length: 30mm Wire Diameter: 1.4mm Outer Diameter: I have tried 10mm, 12mm. You can measure the springs you want to match or try several other stiffer or softer. Good luck all. 1 Do not own: | F-15E | JF-17 | Fw 190 A-8 | Bf 109 | Hardware: [ - Ryzen7-5800X - 64GB - RX 6800 - X56 HOTAS Throttle - WINWING Orion 2 F16EX Grip - TrackIR 5 - Tobii 5C - JetPad FSE - ]
BammBamm Posted June 12 Posted June 12 For anyone interested, I am having a batch of high quality springs made in bulk and would be happy to sell them for just what I paid for them with shipping. Please reply here if you are interested. Thank you,
BuzzinChowski Posted 14 hours ago Posted 14 hours ago (edited) I replaced my springs because i was using the extension and thought that the stick force was too light. I used an online spring calculator to work out what i wanted and ordered two different specs thinking i would like one of them. They cost about £9 from here - With Hook Extension Tension Spring Wire Dia 1.2mm stainless steel Various Sizes | eBay UK One of them was stronger and that's what I preferred. Really easy to do and no issues with them. Length: 30mm Quantity (pcs): 2 Outer diameter: 12mm Wire Diameter: 1.2mm Length: 30mm Quantity (pcs): 2 Outer diameter: 9mm Wire Diameter: 1.2mm Edited 14 hours ago by BuzzinChowski
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