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Posted

Do any support tickets actually ever get acknowledged/resolved or do they just take the money and run so to speak?

 

Edit: I "or"'d too many times.



Win 10 64 Pro, MSI Z390 I7-9700K @5ghz Kraken Z63, 32Gb Corsair Dominator, MSI RTX-2070, 1TB NVME 2TB SSD's, TM Warthog, Pro Rudders, OpenTrack w/ IR Clip

Posted
Do any support tickets actually ever get acknowledged/resolved or do they just take the money and run so to speak?

 

Edit: I "or"'d too many times.

 

I've been having activation problems also, submitted a support ticket over a week ago and no response, I also sent EthereaIN a PM.

 

 

Spoiler:

MSI Z790 Carbon WIFI, i9 14900KF, 64GB DDR4, MSI RTX 4090, VKB STECS Mk ll throttle, VKB Gunfighter Ultimate MCG Pro w/200mm Extension, Winwing Orion Rudder Pedals W/damper, Wingwin Monitors/MFD's, UTC MK II Pro, Virpil TCS Plus Collective, MSI 34" QD-OLED @240Hz monitor, Samsung 970 Pro M2 2TB (for DCS), Playseat Air Force Seat, KW-980 Jetseat, Vaicom Pro, Tek Creations panels and controllers.

 

Posted
I've been having activation problems also, submitted a support ticket over a week ago and no response, I also sent EthereaIN a PM.

 

Same here :mad:

Win 10 Pro | Trustmaster Warthog | MFG Rudders | VivePro Wireless Gear Lens modded | 1080ti OC Asus | 32 GB DD4 RAM | i7 9700 | Razer Chroma Orbweaver Keypad | Corsair KB | Derek Switchbox | USB Keypad | Logitech 502 | Jetseat with SimShaker Software | TrackIR5 | Autotkey | Thrustmaster Cougar MFDs | Monstertech Mounts | Saitek Throttle Quadrant

Posted

This is really getting old, customer service should really be a little better than this, can't fly any of the models I purchase because of an activation problem and you can't get any assistance at all from these guys, it's been 10 days and counting!

 

 

Spoiler:

MSI Z790 Carbon WIFI, i9 14900KF, 64GB DDR4, MSI RTX 4090, VKB STECS Mk ll throttle, VKB Gunfighter Ultimate MCG Pro w/200mm Extension, Winwing Orion Rudder Pedals W/damper, Wingwin Monitors/MFD's, UTC MK II Pro, Virpil TCS Plus Collective, MSI 34" QD-OLED @240Hz monitor, Samsung 970 Pro M2 2TB (for DCS), Playseat Air Force Seat, KW-980 Jetseat, Vaicom Pro, Tek Creations panels and controllers.

 

Posted

Activation........SUPPORT.....

 

I been waiting since 7 August (TID#, 24238, 24287, 24384) for SUPPORT.........NONE has arrived....so do not hold your breath!!...

 

Nice to see all the new product and update releases BUT that is useless if you cannot even get to 1st base!!.......

 

Do they not realise how damaging that is to their reputation.

 

Why should I buy more/new product when I cannot get my first product to work properly.........:helpsmilie:

Posted

Mine got solved today and dated from 30-07-2013 (refund issue).

Win11 Pro 64-bit, Ryzen 5800X3D, Corsair H115i, Gigabyte X570S UD, EVGA 3080Ti XC3 Ultra 12GB, 64 GB DDR4 G.Skill 3600. Monitors: LG 27GL850-B27 2560x1440 + Samsung SyncMaster 2443 1920x1200, HOTAS: Warthog with Virpil WarBRD base, MFG Crosswind pedals, TrackIR4, Rift-S, Elgato Streamdeck XL.

Personal Wish List: A6 Intruder, Vietnam theater, decent ATC module, better VR performance!

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