[RESOLVED]Old blue screen problem

[Barao]

Hello all.

My friend, who fly DCS with me, have a problem. He ask me to post here this problem, once he isn't registered in the forum.

 

When he is flying, suddenly the computer crashes and blue screen occurs.

 

He fly DCS from the time of Lock On. The problems begin in the early last year, before release of the DCS 1.5, when he change to windows 8.1.

He tried to change hardware (memories, mother board, processor and video card), and nothing has improved.

In the end of 2015, he change to windows 10, and again, nothin changed, the problem remains today.

 

I'm attaching the log. So please someone can help us?

 

The rig is:

 

i7 4770k 3.5ghz

Nvidea 970 4gb

4 x 4gb = 16gb ram gskill 12800 zl9s 1.5v ddr3 1600 Mhz

Mother board Gigabyte G87 Ga-z87x-ud3h

Microsoft Forcefeedback 2

TrackIr 5

Win 10 64 bits

Logs.rar

Edited July 18, 2016 by BIGNEWY
TITLE

[Barao]

More infos:

 

- The system (windows and video driver) is always updated.

- He has this issue with DCS 1.2, 1.5 Beta and 1.5 release version too.

- He has many modules, and all is defective (Flaming Cliffs 3, Mig-15, P-51D, F-86, Mig-21, Mirage 2000, A-10C).

[razo+r]

Just a heads up, to avoid confusing, you should update your sig

[Barao]

Ok, the rig that is mentioned is my friend's rig.

 

At signature, the rig is mine.

 

Sorry for my english, I know it's bad.

[BIGNEWY]

Can you ask your friend for his DXdiag report, it should give us more clues

 

 

DXDIAG

1. click on "START"

2. click "run"

3. type in "dxdiag" and click "OK"

4. check through the tabs and perform all tests

5. click "Save all Information..." and save the text file to a location of your choice

6. attach this text file to message.

[Barao]

Ok

[Barao]

Ok, here are the data required.

DxDiag.txt

[BIGNEWY]

unplug the usb audio device and test for bluescreen again

 

The driver CM10864.sys is an old one and not digitally signed, maybe the problem, but I am guessing.

[Barao]

Ok, I will advise my friend.

He said that the problem occurs only with DCS, the other games don't crash.

[t3af]

unplug the usb audio device and test for bluescreen again

 

The driver CM10864.sys is an old one and not digitally signed, maybe the problem, but I am guessing.

 

 

Good guess, the C-Media USB Audio Driver accounts for (at least) one of the bluescreens...

 

(from DxDiag.txt)

Falha no bucket 0x1E_c0000005_R_CM10864!unknown_function, tipo 0

[Barao]

I'm waiting for his answer. I think he will test this soon, he is working hard this week.

[BIGNEWY]

no problem, let us know when he has time, we will still be here :)

[Barao]

The following is the logs with uninstalled phone driver. Loses 7.1 sound and the problem continues.

Logs 22052016.rar

[AtaliaA1]

If he has changed Mother Board, Ram and GPU. then the next in the chain of process of elimination would be the Power Supply.

 

I have also seen the electric outlet cause errors in cases similar to this.

 

If he doesn't have another power supply available unplug all non-essential devices. i.e.. DVD.

any extra HDDs' all USB to lower the power needed to run the PC.

[Barao]

If he has changed Mother Board, Ram and GPU. then the next in the chain of process of elimination would be the Power Supply.

 

I have also seen the electric outlet cause errors in cases similar to this.

 

If he doesn't have another power supply available unplug all non-essential devices. i.e.. DVD.

any extra HDDs' all USB to lower the power needed to run the PC.

 

 

This possibility is discarded. The power supply is a good one, new and have 1000 W.

 

The problem only occur with DCS, The others games don't crash the system.

 

Maybe this problem is a memory manager issue with DCS?

[Barao]

No One have any more idea about this?

 

Thanks

[BIGNEWY]

Has he tried updating his drivers?

 

his sound card is not digitally signed, maybe a better one out there

 

Sound Tab 1: The file CM10864.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

[Barao]

Ok, I checked and his driver is updated.

And with the phone driver uninstalled the problem remains.

[AtaliaA1]

The motherboard has issues with BSODing. as per the hardware reviews search on Bing.

 

There is an update to the BIOS.

[Barao]

Ok, after Bios update the blue screen decreased considerably, but only after 1.54 update is that the problem was souved, I don't know why?

 

 

Thanks! :thumbup:

[BIGNEWY]

good to hear :)