Bonus debited. But why?

[Moafuleum]

Hi

 

When i looked in my bonus history, there is stated that my bonus was debited but i didn't buy anything with it. According to the bonus rules, the bonus should only expire when nothing is bought from the shop within of one year. Two weeks ago, i bought something, using no bonus points and about some months (but definitely in 2016) i bought something, using SOME but not all bonus points. Is there something, i didn't recognize in the bonus rules or is this just a technical error.

 

I'm asking here first before opening a support ticket.

 

thanks

[NineLine]

If you purchase something using bonus points, you dont get bonus points for that purchase.

[Moafuleum]

I know that but this was not my point. I meant that my bonus points, associated with my account were resetted to zero for no obvious reason.

 

Before i got 6$ bonus. At a certain date, this amount was subtracted from my account without purchasing anything.

 

Edit: I red the bonus rules to look for a rule, that explains this behavior. It is stated that, if nothing is bought from the ED store within one year, the bonus points vanish, but this was not the case.

Edited October 28, 2016 by Moafuleum

[NineLine]

You need to open a support ticket then, that would be your best bet.

[BIGNEWY]

Most likely due to this

 

https://forums.eagle.ru/showpost.php?p=2908140&postcount=50

 

Announcement!

Due to an error in the e-shop software, bonus points for bundles purchases were calculated incorrectly in 2016. Corrections to user bonus points will be performed in accordance with rule 2.6., which allows for such corrections in the event of erroneous calculations.

[Nash]

I know that but this was not my point. I meant that my bonus points, associated with my account were resetted to zero for no obvious reason.

 

Before i got 6$ bonus. At a certain date, this amount was subtracted from my account without purchasing anything.

 

Edit: I red the bonus rules to look for a rule, that explains this behavior. It is stated that, if nothing is bought from the ED store within one year, the bonus points vanish, but this was not the case.

 

 

Yup ...

 

Same thing happened with me.

My $35 bonus accrued is automatically debited without any notice by the system within 6 month period.

I have not used it for any buys and now that I want to use it is showing 0 bonus points.

 

My Account shows the below status;

 

22-09-2016 16:06:18 Bonus debiting -$35.00

 

As per my calculations the bonus points were calculated correctly and I think auto-debiting them is a rip-off.

 

Regardless I have raised a ticket.

[BIGNEWY]

As I posted above it was due to an error.

 

 

If you want to make a purchase do it now, ED have a up to 60% sale using bonus points on until the 8th

 

Starting today at 1500 GMT and lasting until 8 November at 0900 GMT, we are offering a huge 60% savings using bonus points many fantastic products.

 

 

also a steam sale currently

Edited October 29, 2016 by BIGNEWY

[Moafuleum]

Ok

 

Thanks for your reply, seems that i missed this little hint.

[Snarf]

I have bought almost every module you or your subsidiaries have produced yet when I check my bonus history I have almost nothing nor have I been offered the opportunity to use bonuses till now. I note that I received bonuses only to have them deleted a day later. So in essence I get $10 off after buying virtually every aircraft you have released. That makes this bonus program utterly worthless IMO and a yes I feel ripped off big time.

[BIGNEWY]

you are not being ripped off.

 

the only time they have been debited is on this occasion when ED made a mistake. They corrected the mistake in line with the bonus rules.

 

have a read of the bonus rules, and how bonus points expire, if you feel yours is incorrect put a support ticket in.

Edited October 31, 2016 by BIGNEWY

[Snarf]

Having a 12 month life on bonuses where in my experience I haven't been able to use them most of the time and given the infrequency with which aircraft are released is a recipe for what has happened to me. $68 worth of bonuses cancelled without ever getting an opportunity to use them and the opportunity offered after they are cancelled.

 

Maybe that's the rules but they are not fair or good rules and I do feel ripped off.

[cichlidfan]

While I am not a big fan of the bonus program, the rules are hardly unfair since it is a bonus that ED did not have to give out in the first place. It isn't like there aren't plenty of sales where you can get a reasonably good discount on the products.

[Nash]

you are not being ripped off.

 

the only time they have been debited is on this occasion when ED made a mistake. They corrected the mistake in line with the bonus rules.

 

have a read of the bonus rules, and how bonus points expire, if you feel yours is incorrect put a support ticket in.

 

Yes I understand that the correction has to be made but its not a correction that the ED is doing. ED is wiping off the bonus amount to ZERO.

 

Thats not correction. Since the bonuses were wrongly calculated then ED should adjust the correct bonus amount and not wipe out the bonus for all ...

 

All of us have the bonus wiped out to zero... How is that fair?

[Nash]

While I am not a big fan of the bonus program, the rules are hardly unfair since it is a bonus that ED did not have to give out in the first place. It isn't like there aren't plenty of sales where you can get a reasonably good discount on the products.

 

Well if there is a bonus program then it has to be fair or just do away with it...

 

Wiping out the whole bonus balance under the guise of "correction" is hardly fair ...

 

I see your point but sadly its not fair on ED's part and is causing a lot of resentment for the customers towards ED ...

[BIGNEWY]

Bonus points are removed due to the correction if it was needed on the account and if a users bonus points have expired before they have been spent.

 

Both situations are clear in the bonus rules.

 

I certainly do not resent ED for giving me discount on purchases I have made, they did not have to create the bonus system at all.

[Redglyph]

Now I understand why my bonus is 0, I was wondering the same but didn't have the time to check all payments.

 

Of course I do feel ripped-off! Even if that's not a huge amount of money, and even if that's in the rules (by supposing such a clause is legal), it's possible to reconstruct the "due" bonuses, so simply wiping them out seems dubious to say the least. The discreete little note without any details on what exactly went wrong does not help ease the feeling.

 

Saying "they didn't have to do it" is not correct: they chose to do it, and if they offered these bonuses, it was to secure the loyalty of their customers. As a customer, if I see that I have a bonus by buying ED's products, I count on benefiting from it one day, I don't expect them to wipe it out because there was an error.

 

Now, my feeling is I know I cannot count on those bonuses. I'm not saying it will stop me from buying, but I will see the prices differently, and will be more wary for sure.

[BIGNEWY]

the bonuses were added when people purchased a bundle, which itself is already discounted, so should not have been given bonus points

 

when the mistake was noticed it was adjusted as per the bonus rules, the customer has not lost out, they still got a great deal.

[Nash]

Let's put this behind us and hope such software mistakes do not happen again...

[Redglyph]

the bonuses were added when people purchased a bundle, which itself is already discounted, so should not have been given bonus points

 

when the mistake was noticed it was adjusted as per the bonus rules, the customer has not lost out, they still got a great deal.

 

OK, sorry, that wasn't clear to me. Yes, fair enough then! :)