Virpil Reviews

[backstab]

I have been the owner of 2 Virpil products, having given them about a thousand dollars of support over the last year or so. I went to look up the new CM2 stick which I have now preordered. I noticed the Virpil throttle had only 2 reviews

 

https://virpil-controls.eu/vpc-mongoost-50-throttle.html

 

Both were 5/5 stars. I was surprised more about the low number of views than the "perfect" rating for the throttle. I decided the right thing to do was to add my review to the list. Who better to do it than me. I have owned and used the throttle for 8 months or so and in that time put hundreds and hundreds of hours on it in DCS. I am a commercial pilot and have been flying sims since flight sin code has been in existence. I issued my 3.5 rating with a quick note about my issue with the detents wearing out.

 

Upon submission I was issued a "You have submitted your review for moderation" message.

For moderation? I suppose I could have used the N word in it and other profanity. Maybe they need to look at it first before they release it.

This was 5 days ago. Nothing yet. I just submitted a 5/5 star rating to see which will get up there faster.

 

I find this company is waning in the integrity department. I haven't been satisfied by their customer service. I have never received the part they said I could have. They are obviously filtering less than perfect reviews to their site.

 

Virpil. Integrity. Look up that word and learn it in your language.

[Cyph3r]

Hi backstab. Thanks for taking the time to write some reviews!

 

We are certainly not filtering reviews. When a review is submitted it goes into "pending" on our webstore, this is because we allow anonymous/guest users to submit reviews. The moderation process is a measure to prevent spam and "distasteful content" from ending up on the store. Your reviews were in fact posted as a guest account.

 

Also - your reviews were posted on 17th March and 19th March, not 5 days ago.

 

I personally manage the webstore, as well as handling all non-Russian support cases and community engagement among other business related tasks - your reviews are the only reviews waiting to publish, I just haven't had a chance to get to it yet, especially with the opening of our pre-orders. It's taken a lower priority to addressing active customer support cases. Due to the low number of reviews submitted to the site, I typically only check them once at the start of each month or so - the last review submitted before yours was March 2nd, and the one before that was February 11th and none in January. Your review would have gone up around the start of April.

 

We allow guests to post reviews to make it as easy as possible to submit your thoughts as we want to encourage reviews. However, I'm happy to look into swapping it over to members only with no moderation process.

 

Regarding your the reviews you placed on our site, they will be up shortly. Though I won't publish your "fake" 5-star review. If anyone is concerned that their review hasn't gone through, you need only to shoot me a message to give me a nudge :smilewink:

 

I hope this clears up any confusion on the store reviews :)

 

Regarding your past support cases, as stated on the ticket you said you had swapped the plate over and the issue was resolved for the time being. I had requested that if the issue returns to please let us know and we can certainly issue out a replacement part as necessary.

Edited March 19, 2019 by Cyph3r

[backstab]

Reviewing should be limited to those who at least have an account, with the item purchased. A review button should only show up there. You have my review. Id like to see it there in the list. I think Amazon works this way if I recall.

 

I am always on the lookout for dishonesty in corporations. It upsets me to see it when I do. If this isn't Virpil then I apologise. I see it everywhere it seems.

 

I was hoping to get another plate for the throttle for when or if it wears again. I used one side and Im on side 2 now. I feel a very slight gap in one of the throttles opening. The throttle in question is able to rock slightly in the groove cut for that ball bearing. Its manageable now but I can easily predict needing to swap it out. I feel since I've already had to open up my throttle and do work on it and used the other side of this plate I would be furnished with another. I asked for one in my email and I gave my address. Im guessing the cost for that part is very low. Recall that I didnt break my throttle, I just used it as intended and it wore out.

 

BTW "guests" have no rights. Guests come to my home and eat my food. If they don't like the food I make then they can @#$@ off. That's the magic of the word guest. When you are a guest of someone you don't pay money or favour. You are a guest. It is a privilege to be there. To be served upon by others. There is an airline in Canada that started using the term "guest" to describe people who spend money for a flight. Offensive.

 

Customers do have rights. So much so that the there is law written to protect them. The misuse of the term guest has been going on far too long. Guests may visit your site as often as they want but people who fork out money are in a different class altogether. It really should be a members only thing, the reviews. I think I actually bought both throttle and stick without an account. I just made one and I should have done that right off the bat. People that dont own or have not spent money with you should have little weight put to their opinion if their opinion pertains to how the stick works and whether it was worth the money.

 

Anyways as you can see I am in line to buy my 3rd device from Virpil because the stick is outstanding and I can't live without it. I feel sorry for all of you who don't own it. I am disappointed I need to rebuy the same stick basically with 1 extra 4 way (I have little use for the extra Z axis buttons added). It should have come with it in the first place.

 

I ask that all owners of Virpil products submit reviews on what they have purchased. Please dont use the N word or profanity. Be fair and honest. There ought to be 150 reviews of each item IMO

Edited March 19, 2019 by backstab

[Swine]

I’ve got around 1500 invested in Virpil products. I’ve been fortunate to have good customer service. I had one incident that required help where my throttle was lost in us customs and VIRPIL found it and made sure it was delivered to me. So my experience has been positive.

[backstab]

Perfect. Leave a review

[Gman109]

I've posted here frequently, long before Virpil had it's own forum section on ED's forums, regarding Virpil and HOTAS in general.

 

I've collected HOTAS since I was editor @ combatsim.com back in the late 90s, and before that as well - being in the "review" biz back then, meant I got everything sent to me from all the hotas companies. Now, I buy them all myself. I have over 3 dozen sets of various hotas/sticks, I mention this to give perspective on the long experience I have using all of the various units out there.

 

 

I was an early adopter, bought a single stick first back when Virpil had just begun selling the T50, but one more used, then another full T50 from Vipil, giving me 2 T50. ALso have purchased 2 throttles (one slightly used), and 2 Warbrds (again, one from Virpil, one used). I also have 3 of the first gen desk mounts.

 

There are plenty of reviews out there, on Youtube Noobifier's channel does a far better job than I can writing here, in terms of reviewing the Viripl sticks and internals. My experience with Virpil has been excellent. Compared to the 4 Warthogs I've gone through, their gimbal designs and quality can't be matched, other than by VKB, which IMO is a close competitor.

 

The other major positive is Virpil's very fast customer service responses. Whenever I've had trouble, software issues, etc, they've been there on the same day for me (they say 72 hours, but I've NEVER had to wait that long with a support ticket email, not even close). They've remoted into my system and fixed things for me twice, and talked me through other issues.

 

I've had no hardware failures in my 4 Virpil sticks I've used, or 2 throttles. Again, regarding the quality, and how they work/etc, there are piles of video reviews out there covering this.

 

 

 

The negatives -

Mostly these are regarding stock. Due to being a small startup, (and a very passionate one), Virpil rarely has full sticks/throttles just sitting in stock to be bought. It's a bit of work to get yourself their products, again, it's due to the nature of Virpil being a new company, however they are offering pre orders at the moment to offset this. With a little perseverance, you CAN get their products, but again, you won't often find units just sitting waiting for you to click buy now. You have to work a bit for these things, but it's certainly worth it.

 

Their first T50 also had the strongest locktite known to man on their cams, and a lot of users (count me in) stripped screws trying to change them out, resulting in some creative machine rescue work to get the screws out. This is the ONLY issue I've had, and again, it was their first run, which they've corrected on the new Warbrd units I've bought.

 

Virpil makes fantastic products, they are a trustworthy and passionate company, which we're fortunate to have in this community of flight simmers. A fellow I've flown with in another online fight sim (a MMO WW2 sim that's been around since 1999), met the Viripl folks while he was in country with the US army. His posts online about this, as well as Noobifier's videos, sold me on Virpil. I'd have bought them anyway for my collection, but they've become my "go to" HOTAS - and I have every Hotas and multiple gaming PCs in my home. I have both their mounts, Monster's mounts, and I use a WarBrd on desktop with one PC. Lots of options available, and there is a new T50 unit coming, along with a new stick or two to complement the 4 sticks they have already.

 

The old adage of "you get what you pay for" applies here. They aren't cheap, they aren't as easy to get as some, but the Virpil products are worth the effort, money, and time IMO.

[mazex]

I've posted here frequently, long before Virpil had it's own forum section on ED's forums, regarding Virpil and HOTAS in general.

 

I've collected HOTAS since I was editor @ combatsim.com back in the late 90s, and before that as well - being in the "review" biz back then, meant I got everything sent to me from all the hotas companies. Now, I buy them all myself. I have over 3 dozen sets of various hotas/sticks, I mention this to give perspective on the long experience I have using all of the various units out there.

 

 

I was an early adopter, bought a single stick first back when Virpil had just begun selling the T50, but one more used, then another full T50 from Vipil, giving me 2 T50. ALso have purchased 2 throttles (one slightly used), and 2 Warbrds (again, one from Virpil, one used). I also have 3 of the first gen desk mounts.

 

There are plenty of reviews out there, on Youtube Noobifier's channel does a far better job than I can writing here, in terms of reviewing the Viripl sticks and internals. My experience with Virpil has been excellent. Compared to the 4 Warthogs I've gone through, their gimbal designs and quality can't be matched, other than by VKB, which IMO is a close competitor.

 

The other major positive is Virpil's very fast customer service responses. Whenever I've had trouble, software issues, etc, they've been there on the same day for me (they say 72 hours, but I've NEVER had to wait that long with a support ticket email, not even close). They've remoted into my system and fixed things for me twice, and talked me through other issues.

 

I've had no hardware failures in my 4 Virpil sticks I've used, or 2 throttles. Again, regarding the quality, and how they work/etc, there are piles of video reviews out there covering this.

 

 

 

The negatives -

Mostly these are regarding stock. Due to being a small startup, (and a very passionate one), Virpil rarely has full sticks/throttles just sitting in stock to be bought. It's a bit of work to get yourself their products, again, it's due to the nature of Virpil being a new company, however they are offering pre orders at the moment to offset this. With a little perseverance, you CAN get their products, but again, you won't often find units just sitting waiting for you to click buy now. You have to work a bit for these things, but it's certainly worth it.

 

Their first T50 also had the strongest locktite known to man on their cams, and a lot of users (count me in) stripped screws trying to change them out, resulting in some creative machine rescue work to get the screws out. This is the ONLY issue I've had, and again, it was their first run, which they've corrected on the new Warbrd units I've bought.

 

Virpil makes fantastic products, they are a trustworthy and passionate company, which we're fortunate to have in this community of flight simmers. A fellow I've flown with in another online fight sim (a MMO WW2 sim that's been around since 1999), met the Viripl folks while he was in country with the US army. His posts online about this, as well as Noobifier's videos, sold me on Virpil. I'd have bought them anyway for my collection, but they've become my "go to" HOTAS - and I have every Hotas and multiple gaming PCs in my home. I have both their mounts, Monster's mounts, and I use a WarBrd on desktop with one PC. Lots of options available, and there is a new T50 unit coming, along with a new stick or two to complement the 4 sticks they have already.

 

The old adage of "you get what you pay for" applies here. They aren't cheap, they aren't as easy to get as some, but the Virpil products are worth the effort, money, and time IMO.

 

Just bought a full Virpil setup yesterday night after power googling all the evening. As an old combatsim.com reader from the 90:ies this is the kind of reviews I trust :) If someone that has all the Hotas setups available use a Virpil for his daily flying - that's the stuff I want on my desk. Thanks!

[Sokol1_br]

2 T50....and 2 Warbrds

 

 

How is WarBRD gimbal usage compared with T50 gimbal?

[Shotgun Dexter]

Broken flip trigger

 

My flip trigger broke on my Vitpil Mongoose CM2. I contacted Virpil, theyemailed back the next day for more info about what exact stick I bought and order number. I thought this meant, either they would ship me the part or get me info on how to order replacement part. Stick was about 4 weeks old. After that contact from them, I have not gotten any response in the last 2 months. I have emailed a couple of times asking if I can order the replacement part, I would be ok with buying the part. All I need is the plastic trigger itself, which they know. I am very disappointed, I love the stick, throttle and 2bases I have. Even without that trigger it's still what I use. I have the VKB that is comparable, and the Hog. I am losing hope that this will get resolved.

Bryan Reigle

Edited January 8, 2020 by Shotgun Dexter