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Thrustmaster Cougar looses connection Win10

Reusenfisch

By Reusenfisch
in Controller Questions and Bugs

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Reusenfisch

Reusenfisch

Posted
Posted

Hallo Pilots!

 

I am running a Win 64bit machine. Unfortunately my Cougar looses its connection and is unreliable. I followed the instruction from Rudel how to install on an Win 10 PC. During the calibration of the HOTAS every axis is seen. It looses the connection randomly and I get the DETECTION ERROR from the CCP but not the typical USB sound if I unplug a USB device. I unchecked the USB power saving feature within the system and checked all the USB connections on my PC. The firmware was flashed couple of times. I have the same behaviour on another Win PC.

 

Any help??

 

Greetings Tom

Hiob

Hiob

Posted
Posted

Have you disabled the hotplug option in the controls settings?

"Muß ich denn jedes Mal, wenn ich sauge oder saugblase den Schlauchstecker in die Schlauchnut schieben?"

Rudel_chw

Rudel_chw

Posted
Posted
48 minutes ago, Blutpumpe said:

... During the calibration of the HOTAS every axis is seen. It looses the connection randomly and I get the DETECTION ERROR from the CCP but not the typical USB sound if I unplug a USB device.


Hello. It looks like a hardware error, hopefully it’s just the USB cable that could be damaged. Open up the sticks base, unscrew the circuit board and turn it over carefully, unplug the USB cable from its internal white connector (also with care). Take the cable to an electronic technician and ask him to check the continuity of each USB wire.

54 minutes ago, Blutpumpe said:

The firmware was flashed couple of times. 


I would never do that on a system where a Hardware is suspect, as a disconnection while downloading the firmware could be fatal for the device.

 

For work: iMac mid-2010 of 27" - Core i7 870 - 6 GB DDR3 1333 MHz - ATI HD5670 - SSD 256 GB - HDD 2 TB - macOS High Sierra

For Gaming: 34" Monitor - Ryzen 3600 - 32 GB DDR4 2400 - nVidia RTX2080 - SSD 1.25 TB - HDD 10 TB - Win10 Pro - TM HOTAS Cougar

Mobile: iPad Pro 12.9" of 256 GB

Hiob

Hiob

Posted
Posted (edited)
1 hour ago, Blutpumpe said:

Hi,

you mean in DCS??

Yes. Just a very effortless measure, that could help with random disconnects. Not sure if it applies to your problem.

Edited by Hiob

"Muß ich denn jedes Mal, wenn ich sauge oder saugblase den Schlauchstecker in die Schlauchnut schieben?"

Rudel_chw

Rudel_chw

Posted
Posted
1 hour ago, Blutpumpe said:

... Any other suggestions?

I am getting desperate…

 

I feel your pain, as recently my Logitech Z-5500 speakers have begun to die, and there is literally no new equivalent system with which to replace it 😂

As you tested the Cougar in two different PCs and the issue is present on both, I dont think that it is a Windows or PC issue. Then you have checked the USB cable and it is good too, so unfortunately there is no other component besides the Cougar circuit board that could be causing this. 

Only way to know for sure would be to try your board on a working Cougar of a friend, but even if you could be sure that it is in fact the board, there is no spare of it at Thrustmaster. I'm sorry to not have better news. 🙁

 

For work: iMac mid-2010 of 27" - Core i7 870 - 6 GB DDR3 1333 MHz - ATI HD5670 - SSD 256 GB - HDD 2 TB - macOS High Sierra

For Gaming: 34" Monitor - Ryzen 3600 - 32 GB DDR4 2400 - nVidia RTX2080 - SSD 1.25 TB - HDD 10 TB - Win10 Pro - TM HOTAS Cougar

Mobile: iPad Pro 12.9" of 256 GB

AR_Mikeloto

AR_Mikeloto

Posted
Posted

Disconnect TQS and check if this behavior continues, also if you have the possibility change grip to try with another one, remember the grip from warthog also works, on this way you can check if they are a problem of electronics on the Cougar base, TQS or Grip, etc

The Cougar needs to be completely shutdown when you power off the computer, if not they will does not work properly when you restart PC, on my case i poweroff the PSU ever.

 

[sIGPIC][/sIGPIC]

Reusenfisch

Reusenfisch

Posted
  • Author
Posted

Hallo guys!

 

I disconnected the TQS, but the same behaviour. I think I will need a new mainbord for the Stick. Does somebody know where to get one? Does the TQS work with the Warthhog Stick??

Grüße

 

Rudel_chw

Rudel_chw

Posted
Posted
26 minutes ago, Blutpumpe said:

Does the TQS work with the Warthhog Stick??

Not on its stock form, you would need a TUSBA adapter https://realsimulator.com/tusba/

 

For work: iMac mid-2010 of 27" - Core i7 870 - 6 GB DDR3 1333 MHz - ATI HD5670 - SSD 256 GB - HDD 2 TB - macOS High Sierra

For Gaming: 34" Monitor - Ryzen 3600 - 32 GB DDR4 2400 - nVidia RTX2080 - SSD 1.25 TB - HDD 10 TB - Win10 Pro - TM HOTAS Cougar

Mobile: iPad Pro 12.9" of 256 GB

Rudel_chw

Rudel_chw

Posted
Posted
2 minutes ago, Blutpumpe said:

if I use the throttle stand alone and buy a Warthog stick, how do I program the throttle?

 

If you mean the programability that Foxy or Target provides, you lose that when you use the throttle trough a USB adapter, since the Cougar processor is on the Joystick and not on the Throtle unit. With a USB adapter the throttle behaves just like a standard windows joystick, a device with five axis and 6 buttons and a 4-way hat.

 

For work: iMac mid-2010 of 27" - Core i7 870 - 6 GB DDR3 1333 MHz - ATI HD5670 - SSD 256 GB - HDD 2 TB - macOS High Sierra

For Gaming: 34" Monitor - Ryzen 3600 - 32 GB DDR4 2400 - nVidia RTX2080 - SSD 1.25 TB - HDD 10 TB - Win10 Pro - TM HOTAS Cougar

Mobile: iPad Pro 12.9" of 256 GB

  • 2 weeks later...
Frederf

Frederf

Posted
Posted

TARGET is able to program any selection of supported devices which I believe includes the Cougar throttle. It might depend on how it's connected.

I would recommend getting a powered USB hub. The Warthog throttle uses quite a bit of power, more than the Warthog joystick possibly due to its lights. A passive USB hub often doesn't supply enough electricity. Also, USB power saving should be disabled to ensure the USB port doesn't go into low power mode:

image.png

  • 3 months later...
MLU

MLU

Posted
Posted

This is same problem that I experienced with my Thrustmaster Hotas Cougar. Sorry to say, but the software for the Cougar is old and outdated. I got this problem after an Win10 update, no connection, disconnecting the throttle and then flashing firmware, connecting the throttle again, but after some time, no connection.

I gave up my full config of Cougar, bought myself a FSSB-R3 Lighting (holiday gone this year) and connected the throttle to an TUSBA. Used the grip from Cougar. Everything is working well again.

  • 1 year later...
ErnieO

ErnieO

Posted
Posted

I gave up my full config of Cougar, bought myself a FSSB-R3 Lighting (holiday gone this year) and connected the throttle to an TUSBA. Used the grip from Cougar. Everything is working well again.

Why not just get Target software? This is what I'm in the process of doing but at the moment can't get it to control my stick. 😏 Think I have to delete the Cougar drivers first but not sure. 

ErnieO

ErnieO

Posted
Posted (edited)

Gents I fought this problem for several days and think I discovered my problem at least. In Foxy (if you still use it) there is a box in the lower right of the interface that if greyed out will disconnect your stick after several seconds or minutes. The disconnect time is very random. Check this box so it's green and says "Program".  If you've tried everything else check this simple fix. 

 

Foxy.jpg

Edited by ErnieO
grammar
  • Like 1
Rudel_chw

Rudel_chw

Posted
Posted
17 minutes ago, ErnieO said:

In Foxy (if you still use it) there is a box in the lower right of the interface that if greyed out will disconnect your stick after several seconds or minutes.


I still use Foxy, but haven’t had this issue.

 

For work: iMac mid-2010 of 27" - Core i7 870 - 6 GB DDR3 1333 MHz - ATI HD5670 - SSD 256 GB - HDD 2 TB - macOS High Sierra

For Gaming: 34" Monitor - Ryzen 3600 - 32 GB DDR4 2400 - nVidia RTX2080 - SSD 1.25 TB - HDD 10 TB - Win10 Pro - TM HOTAS Cougar

Mobile: iPad Pro 12.9" of 256 GB

ErnieO

ErnieO

Posted
Posted

My friend it is your P-47 file I was converting to the P-51 (didn't need a lot of re-work really) when I ran into it. If you open Foxy and the box is green just click on one of the macros in the macro list and notice it turns grey. At least it did for me. If you then close Foxy it keeps this command. I think it makes a code in the registry that prevents the stick from connecting. That's what makes it so tricky is that you can remove Foxy from your computer and keeps this setting. I did and I couldn't figure it out until I reinstalled Foxy and just happened to notice that greyed out box today. I love Foxy and really don't want to go with TARGET and have to learn a new program all over again. 

Also you seem to be a Foxy master! Thanks for offering that P-47 file. I haven't flown sims for years and am having to re-learn this all over though it's coming along. 

Rudel_chw

Rudel_chw

Posted
Posted
10 hours ago, ErnieO said:

If you open Foxy and the box is green just click on one of the macros in the macro list and notice it turns grey. At least it did for me. If you then close Foxy it keeps this command. I think it makes a code in the registry that prevents the stick from connecting. That's what makes it so tricky is that you can remove Foxy from your computer and keeps this setting. I did and I couldn't figure it out until I reinstalled Foxy and just happened to notice that greyed out box today.

 

That green box is the "Cougar Mode Selector" .. honestly I've never used it, had to read Foxy's manual to understand what it was. It is a way to set the Cougar into Programable Mode (green) or into DirectX mode (red). By default it is disabled (grey) because Foxy can't really tell the Cougar Mode reliably.

As the Cougar always retain the last programming that you downloaded onto it, and as I tend to use the same aircraft for several weeks or months at a time,  I don't use Foxy all the time. I have become used to just check my Cougar before starting DCS, using the Cougar Control Panel .. so it is there that I see if I'm in the proper Programable Mode, not in Foxy:

 

aHK99Y4.jpg

 

I sincerely doubt it has anything to do with the Cougar loosing connection.

 

For work: iMac mid-2010 of 27" - Core i7 870 - 6 GB DDR3 1333 MHz - ATI HD5670 - SSD 256 GB - HDD 2 TB - macOS High Sierra

For Gaming: 34" Monitor - Ryzen 3600 - 32 GB DDR4 2400 - nVidia RTX2080 - SSD 1.25 TB - HDD 10 TB - Win10 Pro - TM HOTAS Cougar

Mobile: iPad Pro 12.9" of 256 GB

ErnieO

ErnieO

Posted
Posted (edited)

All I can say is I tried everything. Uninstalled Foxy/deleted the drivers and reinstalled everything and Cougar would not stay connected until I made sure that box was checked green in Program Mode in Foxy. Since then no problems at all though I'm no expert by any means. I haven't had time to check to see if the CCP will retain the start-up setting and put it into emulation mode but seems since Win10 it doesn't want to always start up in emulation mode.  

Edited by ErnieO
added text
ErnieO

ErnieO

Posted
Posted

Rudel here's something interesting I read in the manual since you mentioned it:

If you do, then Windows will store calibration data for your controllers in the registry, and this will interfere with the calibration information in the controllers memory, which can result in some very unpredictable results, like missing axes, axes not going full range and even disconnection issues. You will then need to remove that data from the Registry. The easiest way to do this is to run the HOTASCleanse application – see Foxy's Cougar menu. Before doing this, please read the manual / help file on how to use this application properly – it's not just a matter of pressing the button on that app.

I do believe I was guilty of this in desperately trying to solve some issues so it may be coincidental to that mode selector being greyed out. 

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