Stickshaker Posted April 8, 2023 Posted April 8, 2023 I am trying to pre-purchase the F-15 (I purchased many modules succesfully) but my password is not accepted. I changed my password several times, the last time making sure that I had not used the password any time before, but I cannot enter the shop. What should I do?
silverdevil Posted April 8, 2023 Posted April 8, 2023 (edited) 1 hour ago, Stickshaker said: I am trying to pre-purchase the F-15 (I purchased many modules succesfully) but my password is not accepted. I changed my password several times, the last time making sure that I had not used the password any time before, but I cannot enter the shop. What should I do? so you are getting denied on the website? maybe try to go to the link https://www.digitalcombatsimulator.com/ in an incognito browser. that way there are no cookies. or another browser all together. PS can you get logged in to game and see / fly the modules you have? Edited April 8, 2023 by silverdevil AKA_SilverDevil Join AKA Wardogs Email Address My YouTube “The MIGS came up, the MIGS were aggressive, we tangled, they lost.” - Robin Olds - An American fighter pilot. He was a triple ace. The only man to ever record a confirmed kill while in glide mode.
Stickshaker Posted April 9, 2023 Author Posted April 9, 2023 Thanks for the quick answer, Silverdevil! I can fly in DCS all right; there does not seem to be a problem there (although I had to match my password with that of the website but that gave no problem). It is just with the website, even after I had flown in DCS with the new password. I previously ordered several times from the website and this is the first time I encounter problems.
silverdevil Posted April 9, 2023 Posted April 9, 2023 1 hour ago, Stickshaker said: Thanks for the quick answer, Silverdevil! I can fly in DCS all right; there does not seem to be a problem there (although I had to match my password with that of the website but that gave no problem). It is just with the website, even after I had flown in DCS with the new password. I previously ordered several times from the website and this is the first time I encounter problems. did you try another browser? unfortunately i think it would be best to put in a ticket with support. https://www.digitalcombatsimulator.com/ then click Support at the top. you are trying to buy something. the support should be willing to help. good luck. AKA_SilverDevil Join AKA Wardogs Email Address My YouTube “The MIGS came up, the MIGS were aggressive, we tangled, they lost.” - Robin Olds - An American fighter pilot. He was a triple ace. The only man to ever record a confirmed kill while in glide mode.
draconus Posted April 10, 2023 Posted April 10, 2023 (edited) Support also needs a valid log in first but if DCS accepts the password it's your browser fault or temporary site malfunction. Edited April 10, 2023 by draconus Win10 i7-10700KF 32GB RTX4070S Quest 3 T16000M VPC CDT-VMAX TFRP FC3 F-14A/B F-15E CA SC NTTR PG Syria
Stickshaker Posted April 12, 2023 Author Posted April 12, 2023 Thank you all for your help! I contacted customer support and now the problem is solved. I have ordered the F-15E and will order the new Normandy map when it is released. I am happy again! 1
draconus Posted April 12, 2023 Posted April 12, 2023 2 hours ago, Stickshaker said: I contacted customer support and now the problem is solved. Can you tell how did you contact them and how they sloved it? 1 Win10 i7-10700KF 32GB RTX4070S Quest 3 T16000M VPC CDT-VMAX TFRP FC3 F-14A/B F-15E CA SC NTTR PG Syria
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