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Posted (edited)

Sorry if i am in the wrong forum, but It's been two weeks now i can't login on the website to buy/download anything.

I get this message:

 

Verification Required

To protect the security of your account, please enter the verification code from your Google Authenticator app.

 

How do i get that code?? No success installing the App on my PC.

It's frustrating.

Edited by Anoobis_mz
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Posted
56 minutes ago, Anoobis_mz said:

Sorry if i am in the wrong forum, but It's been two weeks now i can't login on the website to buy/download anything.

I get this message:

 

Verification Required

To protect the security of your account, please enter the verification code from your Google Authenticator app.

 

How do i get that code?? No success installing the App on my PC.

It's frustrating.

hello. google authenticator is an app on your phone. if you can, you need to scan the ED QR code. if you cannot, you must contact ED support.

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Posted (edited)

Thank you for helping. Where can i get the ED QR code?? I have installed the app on my phone and an extension on my pc.

Edited by Anoobis_mz
Regards
Posted
4 minutes ago, Anoobis_mz said:

Thank you for helping. Where can i get the ED QR code?? I have installed the app on my phone and an extension on my pc.

 

When you set up your authenticator app on your phone, it first requires you to scan a qr code from the website where you are trying to configure 2FA for. So in the DCS Website, configure 2FA and a QR code should show up. Scan that with your phone and then it should be set up (or follow whatever remaining steps there are). After you are done, the Authenticator app will generate 6 digit codes every 30 seconds. If you want to log in into the DCS account on the website, it will ask you for a code. Simply open up the app and enter the code shown on your phone and that's it.

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Posted
Thank you for helping. Where can i get the ED QR code?? I have installed the app on my phone and an extension on my pc.
The QR code was displayed when you enabled 2FA on the 3D site. And, you er also given the opportunity to save the backup codes.
Cheers!

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