ARFF1Tampa Posted June 28, 2012 Posted June 28, 2012 How do I go about receiving a refund for the DCS P51d? It does not work with windows XP 32 bit, 4 gb ram, ect. as posted in the min system specs. I would like to put that towards MSF and the AcuSim p51 as that will work on my system. I have and run DCS A10 and Blakshark and would not have purchased the P51d if the correct system requirements were posted. P.S. The boot.ini fix does not work. And the tickets, emails never receive a response. I have always liked your products and chose yours over the AcuSim product, but I am not going to be purchasing or building a new system any time soon and would like information on how to receive a refund. Thank you. 1
Pikey Posted June 28, 2012 Posted June 28, 2012 P51 hasn't been released yet. You are looking at the beta. ___________________________________________________________________________ SIMPLE SCENERY SAVING * SIMPLE GROUP SAVING * SIMPLE STATIC SAVING *
VH-Rock Posted June 28, 2012 Posted June 28, 2012 Maybe give them a chance to get it out of Beta stages first? What you purchased was clearly not the final version. I don't know if it is yet to be optimised, but still, it's worth waiting for a final version. BTW, When I first got the Beta, My system was below the minimum requirements. 3GB RAM and a weak CPU, so maybe the issue is with your system and not the requirements ;) Virtual Horsemen - Right Wing (P-51) - 2008... Virtual Ultimate Fighters - Lead (P-47) - 2020...
PeterP Posted June 28, 2012 Posted June 28, 2012 Uneducated guess: You bought a pre-purchase with a option to try the beta. Maybe your problems will be solved when the final version is released. So don't expect a refund until it is out of beta.
LawnDart Posted June 28, 2012 Posted June 28, 2012 Hopefully you'll get a response via the tech support channels if you've submitted your problem. Don't give up on P-51 yet though, you'd be doing yourself a great disservice and missing out on one of the best prop planes modeled in any sim! It is still beta however... [sigpic]http://www.virtualthunderbirds.com/Signatures/sig_LD.jpg[/sigpic] Virtual Thunderbirds, LLC | Sponsored by Thrustmaster Corsair 750D Case | Corsair RM850i PSU | ASUS ROG MAXIMUS X CODE | 32GB Corsair DDR4 3200 | Intel i7-8086K | Corsair Hydro H100i v2 Cooler | EVGA GTX 1080 Ti FTW | Oculus Rift | X-Fi Titanium Fatal1ty | Samsung SSD 970 EVO 1TB NVMe | Samsung SSD 850 EVO 1TB | WD Caviar Black 2 x 1TB | TM HOTAS Warthog | TM Pendular Rudder | TM MFD Cougar Pack | 40" LG 1080p LED | Win10 |
Bearcat Posted June 28, 2012 Posted June 28, 2012 Yeah ... I'd give it more time. Either that or consider an upgrade. [sIGPIC][/sIGPIC] AMD Fx-8350 | ASUS M5A99X EVO | EVGA 1050G PS | Corsair Force 3 240GSSD Samsung 840 EVO 500G SSD | 32G Corsair Vengance DDR3 | Seagate 1TB 7200RPMHD WD 2TB 7200 RPMHD XFX DD FX-HD 7870 2GB DDR5 | SB Xi-Fi APU | W7 U | TIR3 MSFFB2 | Saitek X-52|SaitekPro Pedals | Logitech Z-640 5.1 | ASUS VE248 24" LCD
Wolf Rider Posted June 28, 2012 Posted June 28, 2012 (edited) How do I go about receiving a refund for the DCS P51d? It does not work with windows XP 32 bit, 4 gb ram, ect. as posted in the min system specs. I would like to put that towards MSF and the AcuSim p51 as that will work on my system. I have and run DCS A10 and Blakshark and would not have purchased the P51d if the correct system requirements were posted. P.S. The boot.ini fix does not work. And the tickets, emails never receive a response. I have always liked your products and chose yours over the AcuSim product, but I am not going to be purchasing or building a new system any time soon and would like information on how to receive a refund. Thank you. Well, you haven't listed your complete system spec, neither have you explained just what the problem is (doesn't work could mean a whole lot of different things) and you have't indicated how you installed or are trying to start the sim. Try all that and then I'm sure the help to get you up and running will start flowing in Edited June 28, 2012 by Wolf Rider City Hall is easier to fight, than a boys' club - an observation :P "Resort is had to ridicule only when reason is against us." - Jefferson "Give a group of potheads a bunch of weed and nothing to smoke out of, and they'll quickly turn into engineers... its simply amazing." EVGA X99 FTW, EVGA GTX980Ti FTW, i7 5930K, 16Gb Corsair Dominator 2666Hz, Windows 7 Ultimate 64Bit, Intel 520 SSD x 2, Samsung PX2370 monitor and all the other toys - "I am a leaf on the wind, watch how I soar"
Winged Trainee Posted June 28, 2012 Posted June 28, 2012 Since you mentioned 4gb ram, and winXP32, you can try what is in http://forums.eagle.ru/showpost.php?p=1092529&postcount=38
EtherealN Posted June 28, 2012 Posted June 28, 2012 And the tickets, emails never receive a response. Please PM me your ticket number(s). [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Kroll Posted June 29, 2012 Posted June 29, 2012 That's the specs I have. It runs fine for me. I actually think it runs smoother than A-10. I have not had any problems with the beta with 32 bit and 4 gigs.
ARFF1Tampa Posted June 29, 2012 Author Posted June 29, 2012 I'll wait, saw that before the latest update/patch it did work for XP with 32 bit system for a lot of people. plus, it's only about $40. I know about posting all the specs but have researched all current fixes and am pretty sure what the problem is mostly related to. Everything runs up until loading mission/graphics and, apart from the new DCS World that I'm not familiar with (whatever that changed) shouldn't be a problem. At least they are aware of a problem that they can work on before the final release for XP users. Yes, I know about the boot.ini fix, (link mentioned), it doesn't work for me. I have plenty of other sims to keep me busy in the meantime.:pilotfly:
ARFF1Tampa Posted July 25, 2012 Author Posted July 25, 2012 Would also mention that your sites downloads are also a pain. The DCS world, as with many of your patch downloads has many files that (after taking the allotted 1hr to download) never finish. They sit there at zero seconds and never finish. The 1-2 minute ones run fine, but the hour long ones take 2 or more tries to successfully download. How about sending me a disc with the 4 DCS world files on it so I don't have to try to download one file for the 5th time. Only to see it completely fill over an hours time, then just hang there. That would be nice.
Blaze Posted July 25, 2012 Posted July 25, 2012 Never had an issue with the downloads either. Try the torrent links maybe with the appropriate program? I usually get all the new files in 30 minutes or less that way. i7 7700K | 32GB RAM | GTX 1080Ti | Rift CV1 | TM Warthog | Win 10 "There will always be people with a false sense of entitlement. You can want it, you can ask for it, but you don't automatically deserve it. "
ARFF1Tampa Posted July 25, 2012 Author Posted July 25, 2012 Reply The first US server seemed to be the problem. The other US server worked. Too bad the DCS World just loads to 53% then crashes. I can still run A10 and Black shark fine without it. P51 will have to wait for the time I get a new computer.
Wolf Rider Posted July 26, 2012 Posted July 26, 2012 never had a problem downloading from the DCS site here either... 500 ~ 600Kbs The only time there was a very slow downloading was when I discovered I had a poor connection (it had dropped to just over 3Mbps, allowing only 20 ~ 30 Kbs). Forced a reconnect then all was good. City Hall is easier to fight, than a boys' club - an observation :P "Resort is had to ridicule only when reason is against us." - Jefferson "Give a group of potheads a bunch of weed and nothing to smoke out of, and they'll quickly turn into engineers... its simply amazing." EVGA X99 FTW, EVGA GTX980Ti FTW, i7 5930K, 16Gb Corsair Dominator 2666Hz, Windows 7 Ultimate 64Bit, Intel 520 SSD x 2, Samsung PX2370 monitor and all the other toys - "I am a leaf on the wind, watch how I soar"
EtherealN Posted July 26, 2012 Posted July 26, 2012 If you have problems with downloads, my suggestion is to use the bittorrent. No such problems there since there is no one server in play, and there is also automatic hash-checking of download during progress to make sure you don't get a corrupt file. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Echo38 Posted July 30, 2012 Posted July 30, 2012 My DCS World download worked properly with Mozilla Firefox 6.0.2. I even paused and unpaused the download a couple of time in Firefox's built-in downloader.
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