Maximus_Lazarus Posted January 28, 2013 Author Posted January 28, 2013 Well Kevin, good luck let's keep this thread updated, i'll let you know when/if it gets resolved for me , and what the problem was . [sIGPIC][/sIGPIC]
Maximus_Lazarus Posted January 29, 2013 Author Posted January 29, 2013 So ... any updates ? [sIGPIC][/sIGPIC]
ophiuchus Posted January 29, 2013 Posted January 29, 2013 (edited) Yep ;) I wrote polite (no sarcasm or irony here ;)) e-mail detailing my problem to person whose address was provided by PayPal during the purchase (sales person section I guess) and today I received full refund from Fighter Collection. Kindness pays :) Edit: and since I still want to buy CA, I'd be much obliged if there is an info on paypal payments not generating "error 002" anymore ;) Edited January 29, 2013 by ophiuchus
Maximus_Lazarus Posted January 29, 2013 Author Posted January 29, 2013 Well that's only normal . I'd rather just get the download link though [sIGPIC][/sIGPIC]
159th_Viper Posted January 29, 2013 Posted January 29, 2013 Well that's only normal . I'd rather just get the download link though You are only looking for the serial and not the download link. You can download and install already - all the links are on the main site. Novice or Veteran looking for an alternative MP career? Click me to commence your Journey of Pillage and Plunder! [sIGPIC][/sIGPIC] '....And when I get to Heaven, to St Peter I will tell.... One more Soldier reporting Sir, I've served my time in Hell......'
soupyc Posted January 29, 2013 Posted January 29, 2013 This is a common issue for me with the website as well, login, click another link and I'm logged out all of the sudden. Switching browsers has NOT corrected it for me, but it hasn't been an issue yet, since I haven't bought anything since the BS2 upgrade. Going to be buying FC3 tomorrow, if I have issues I'll update the thread. [sIGPIC][/sIGPIC] The voice of the F-14 "Ambush" Trailer and F-14 Tomcat Instructor Pilot My Rig: Intel i5-7600k | MSI Z-270A PRO | 16GB DDR4 2400 | MSI nVidia GTX 1660 Ti | Saitek X52 Pro | TIR 4 w Pro Clip
Sense Posted January 29, 2013 Posted January 29, 2013 (edited) Today I bought Combined Arms without receiving any codes except Error code 002. I also had the login problems: after login in, all tabs on the left would leave me logged in, except the e-shop tab. I just kept trying login in and out (I'm not going to quit buying something because there were some login problems) finally it worked, I payed by paypal. confirmed the payment, no problems and then bam, a was redirected to the error 002 page. checking the mailbox I got the confirmation from paypal. I opened a ticket sending screenshots from both error and payment confirmation. Both screens are in the attachment Edited January 29, 2013 by Sense
ophiuchus Posted January 29, 2013 Posted January 29, 2013 @Sense, I'm not sure if posting your full address and payment details here is a good idea ;)
Sense Posted January 29, 2013 Posted January 29, 2013 (edited) hmm, I knew I was forgetting something:p fixing... Done. Thankyou for heads up :) Edited January 29, 2013 by Sense
Maximus_Lazarus Posted January 29, 2013 Author Posted January 29, 2013 Can someone just email me the serial then plz ? [sIGPIC][/sIGPIC]
ventzaq Posted January 29, 2013 Posted January 29, 2013 Hi ! Got a message from Paypal saying "The Fighter Collection Limited added postage details. Please note that the tracking information and postage status are shown exactly as the seller entered them." Don't know if that is good or not ? Nothing on the support tickets so far regards kevin
Maximus_Lazarus Posted January 29, 2013 Author Posted January 29, 2013 I haven't heard anything yet :-( 1 [sIGPIC][/sIGPIC]
Maximus_Lazarus Posted January 29, 2013 Author Posted January 29, 2013 (edited) I see the mods lurking but they're not responding anymore . NEVER buying anything from them again . Edited January 30, 2013 by sobek 1.10 [sIGPIC][/sIGPIC]
Mode1961 Posted January 30, 2013 Posted January 30, 2013 (edited) Wanted to add , that I ordered FC3 today got error code 2. I too got a transaction number generated by ED and of course the money was deducted from my paypal account but no game/code in either my account or via email. Entered a support ticket, no response from that either. HELLO, is anyone there. Here is a helpful suggestion for ED , if you are witnessing problems with your transactions STOP TAKING ORDERS until you sort it out. This has been going on for a while now, and no solution in sight, no real answers from ED only MODS which AFAIK aren't employees of ED and therefore can't really provide any "REAL" answers only suggestions and guesses. AND For gods sake, have an actual employee visit the support forums once in a while and help those who are having problems. Edited January 30, 2013 by Mode1961 1
sobek Posted January 30, 2013 Posted January 30, 2013 The administrator has been notified about the ongoing problems, i hope this can quickly be resolved, but i am on standby for further information. In the mean time, please resume a professional attitude, further trolling or imputation of fraud will be removed and disciplinary action applied. Good, fast, cheap. Choose any two. Come let's eat grandpa! Use punctuation, save lives!
ED Team const Posted January 30, 2013 ED Team Posted January 30, 2013 Unfortunately we have confirmed issues with processing orders via PayPal so we've temporary blocked this payment method. Anyway you can buy products using bank cards without problems. Please excuse us for inconvenience. Today our employee will contact all users which have got "Error 002" and money will be refunded. TFC & ED.
Sense Posted January 30, 2013 Posted January 30, 2013 Here is a helpful suggestion for ED , if you are witnessing problems with your transactions STOP TAKING ORDERS until you sort it out. This has been going on for a while now, and no solution in sight, no real answers from ED only MODS which AFAIK aren't employees of ED and therefore can't really provide any "REAL" answers only suggestions and guesses. +1 You can't expect everybody to first check the forum customer support. I am not worried about getting the code or refund. It's just a pitty to have to wait for the code and ability to play. Also, this might cost ED customers and that is bad because I do not want the community to shrink. Edit: THank You very much :)
ventzaq Posted January 30, 2013 Posted January 30, 2013 Hello just wanted to say the money has indeed been refunded and an email from kelly received. Thanks to the forum for suggesting emailing the persons email address shown in the paypal receipt oh well, out with the credit card tonight regards kevin
ophiuchus Posted January 30, 2013 Posted January 30, 2013 I just bought CA via paypal, and everything went smooth. Serial received and game is on my disk. I hope the "technical issues" are no longer a problem.
Davy TASB Posted January 30, 2013 Posted January 30, 2013 (edited) Having a problem here as well. Though I can log onto these forums I cant log onto the DCS site to buy Flaming Cliffs 3. I have requested password several times. No answer from ED after almost 2 days. Mails do not seem to be coming through for whatever reason. Not even in my spam box. Edited January 30, 2013 by Davy TASB
sobek Posted January 30, 2013 Posted January 30, 2013 Having a problem here as well. Though I can log onto these forums I cant log onto the DCS site to buy Flaming Cliffs 2. I have requested password several times. No answer from ED after almost 2 days. This has nothing to do with customer support. The password reset is processed automatically by the server, the most likely cause of you receiving no email is that they are landing in your spam folder or your ISP blocks mails from EDs domain. If your spamfolder is empty, please state what ISP you use. Good, fast, cheap. Choose any two. Come let's eat grandpa! Use punctuation, save lives!
EtherealN Posted January 30, 2013 Posted January 30, 2013 When you say noresponse, you mean on support ticket? If so, can you please give me your ticket number and then i can check. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Maximus_Lazarus Posted January 30, 2013 Author Posted January 30, 2013 I haven't received any messages or refunds And i started this thread ! :-( Ticket number : 19085 [sIGPIC][/sIGPIC]
EtherealN Posted January 30, 2013 Posted January 30, 2013 Sorry to hear that, did you send a mail to the adress supplied by the paypal? I can try to forward otherwise. [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester
Maximus_Lazarus Posted January 30, 2013 Author Posted January 30, 2013 No i have not send an email yet. As i've read that everybody with the 002 code would get refunded. I send email now . [sIGPIC][/sIGPIC]
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